Servicio de café

Opiniones de Red Roof Inn & Suites Lake Charles

2 out of 5
Red Roof Inn & Suites Lake Charles
269 Highway 397, Lake Charles, LA

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 412 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 322 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 140 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 56 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 72 de 1002 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

7.8/10

Servicios

8.2/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ale

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 7 abr. 2024
Hello Ale,I am pleased to have had you as our guest at our RED ROOF INN & SUITES LAKE CHARLES. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Aceptable

ANA

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Dannielle Rediresponse Specialist, el 9 nov. 2023
Hello Ana, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Lake Charles and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excelente

Felipe

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Chevanese RediResponse Specialist, el 26 ago. 2023
Hello Felipe, Thank you for taking a moment to complete our survey following your stay at the Red Roof Inn & Suites Lake Charles. It's great to see you enjoyed your stay, resulting in a 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof Management RediResponse Specialist

8/10 Bueno

Catherine

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is a very good hotel, it was more than expected for the price. full breakfast, friendly staff and quick check in. yes I would recommend it.
Respuesta de Kerry-Lee RediResponse Specialist, el 26 jul. 2023
Dear Catherine, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES . We appreciate your kind remarks highlighting our good hotel, full breakfast, friendly staff and quick check in process. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excelente

Duniesky

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

ANA MARIA

Se hospedó 1 noche en mayo de 2022

10/10 Excelente

Keishla, Dallas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bueno
Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Martha

Se hospedó 1 noche en mayo de 2022

8/10 Bueno

Guido

Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Mariano

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice Hotel. Noting arroud just gas Station and Restaurant. But Clean.
Se hospedó 1 noche en diciembre de 2021

10/10 Excelente

Josel

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2021

10/10 Excelente

Óscar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena
Tuvimos una buena experiencia en todos los aspectos, desde la recepción hasta el cuarto todo limpio y en orden
Se hospedó 1 noche en julio de 2021
Respuesta de Red Roof Inn, el 3 ago. 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Jose R

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2020
Respuesta de Red Roof Inn, el 31 jul. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Carlos

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2019
Respuesta de Red Roof Inn, el 13 abr. 2019
Dear, Carlos Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Lake Charles Red Roof. we will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services., we hope you keep our hotel on your mind for future lodging needs, for future reservations. Your thoughtfulness to take the time to write a positive comment about Red Roof Inn Lake Charles is overwhelming, THANK YOU. Kindly, Parul Patel Red Roof Inn Lake Charles, LA. 70615

8/10 Bueno

JAIRO A.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bueno
Bueno. Hotel renovado, habitaciones limpias y agradables, personal amable.
Se hospedó 1 noche en febrero de 2019
Respuesta de Red Roof Inn, el 2 mar. 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

ivonne , mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel comodo
Muy amable el personal, lo único q el desayuno es muy poca variedad
Se hospedó 1 noche en abril de 2018
Respuesta de Parul Patel, el 19 abr. 2018
Gracias por quedarse con nosotros. ¡Agradecemos sus comentarios!

8/10 Bueno

Kelly

Le gustó: Comodidad de las habitaciones
Good Value in Lake Charles
Nice spacious room, although there was no carpet. Breakfast was pretty good.

10/10 Excelente

Dennis P. Maloney, Guayaquil, Ecuador

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent attention.

10/10 Excelente

Michael

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had a good overnight stay. Property is newer and well kept
Se hospedó 1 noche en abril de 2024
Respuesta de Xao RediResponse Specialist, el 28 abr. 2024
Thanks for sharing your feedback with us, Michael. The staff at our Red Roof Inn & Suites Lake Charles was elated to see that we earned your 5/5 score. You mentioned that our location was newer and well kept, which contributed to your good overnight stay.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

8/10 Bueno

Vance

Viaje familiar
Parking lot is too small
Se hospedó 3 noches en abril de 2024
Respuesta de Adraine Rediresponse Specialist, el 22 abr. 2024
Hello Vance,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE CHARLES and I appreciate your4/5 score following your stay. I am sorry to read that you found the parking lot to be small. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excelente

Desarae

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet
Se hospedó 2 noches en abril de 2024
Respuesta de Sashauna RediResponse Specialist, el 15 abr. 2024
Dear Desarae,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. Our goal is to provide a quiet and comfortable stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 Bueno

Alejandro

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Exactly what I paid for, great hotel to arrive at 9pm, get some sleep in a clean place and leave by 7am to continue driving. Nothing more, nothing less. Breakfast included but a pretty lame one.
Se hospedó 1 noche en abril de 2024
Respuesta de LaTunde RediResponse Specialist, el 14 abr. 2024
Dear Alejandro,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. I'm so glad we earned your 4/5 score. We at Red Roof are happy to know that you found us to be a great clean hotel. However, you mentioned that the breakfast was not to your liking, this will be taken into consideration to improve the quality we offer. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 Bueno

Elizabeth

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Its about 10 mins away from the casino.
Se hospedó 1 noche en abril de 2024
Respuesta de Toni-Ann RediResponse Specialist, el 9 abr. 2024
Dear Elizabeth,Thank you for you for your honest feedback of our Red Roof Inn & Suites Lake Charles. We are elated to see that you found our location to be convenient to your needs. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excelente

Tasha

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
clean hotel. friendly staff.
Se hospedó 1 noche en abril de 2024
Respuesta de OnielRediresponse Specialist, el 4 abr. 2024
Hi Tasha,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Lake Charles. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our staff. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

6/10 Aceptable

Jennifer

Le gustó: Servicios
Was not the cleanest hotel… but was good for one night!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Dannielle Rediresponse Specialist, el 30 mar. 2024
Dear Jennifer,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. We are sorry that the cleanliness of the room was not to your standard, however, we are grateful to know that the room was good for one night. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist

10/10 Excelente

stacy, Thibodaux

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice rooms comfortable beds friendly check in people
Se hospedó 2 noches en marzo de 2024
Respuesta de Dannielle Rediresponse Specialist, el 29 mar. 2024
Dear StacyThank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LAKE CHARLES. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the comfortable bed and friendly staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Bueno

michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean place for a quick overnight stay. WiFi is pretty bad and shower pressure a little low. Otherwise property was clean and next to interstate
Se hospedó 1 noche en marzo de 2024
Respuesta de Nishaye RediResponse Specialist, el 25 mar. 2024
Hello Michael, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Lake Charles. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 4/5 score. However, I am disappointed that your overall experience did not meet your expectations. You indicated you were unsatisfied with the Wi-Fi service and the shower pressure. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. We value your feedback and will address the issues with our Red Roof team to ensure improvements are made.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excelente

Mike

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and it's pet friendly. Kinda strange at 8am they were out of hot breakfast and not making more, not sure whats up with that
Se hospedó 1 noche en marzo de 2024
Respuesta de Kamaria RediResponse Specialist, el 20 mar. 2024
Dear Mike,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LAKE CHARLES. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be nice, you were able to take advantage of our pet friendly policy and all the other positive feature you highlighted. However, I sincerely apologize for the situation you mentioned regarding breakfast. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 Aceptable

Ernest

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No lamps. Only overhead lights too bright. Why waffles? With nothing to go with them. No meats No eggs. No utensils.No.bowels for cereal. It's ok. Accept occasionally train to wake you. Water pressure low. Clean room. Would have no problem using again
Se hospedó 3 noches en marzo de 2024
Respuesta de LaTunde RediResponse Specialist, el 12 mar. 2024
Dear Ernest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. We value you as our guest and welcome your 3/5 score. At Red Roof it's good to know that the room was clean. However, as it relates to your comment of the limited breakfast options, the low water pressure and all other concerns mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 Excelente

Kayla

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room were very cleaned. I felt very safe and the front desk staff was extremely nice. I would definitely stay there again.
Se hospedó 2 noches en marzo de 2024
Respuesta de LaTunde RediResponse Specialist, el 12 mar. 2024
Dear Kayla,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. It's great to see you enjoyed your stay, resulting in a 5/5 score. It's rewarding at Red Roof to read that you felt very safe, the front desk staff was extremely nice and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 Bueno

Jermaine, College Station

Se hospedó 2 noches en marzo de 2024
Respuesta de LaTunde RediResponse Specialist, el 8 mar. 2024
Hello Jermaine, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE CHARLES and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excelente

Marguerite

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Car windows were messed with. Got a notification on cell phone at 2am. One car always had individuals sitting in the car with car running. Just didn't seem too safe.
Se hospedó 2 noches en febrero de 2024
Respuesta de Chirell RediResponse Specialist, el 2 mar. 2024
Dear Marguerite,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Lake Charles. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the safety of the hotel. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

10/10 Excelente

Angela

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like that the hotel is pet friendly and no cost for 1 pet, very clean, no carpet in rooms, and smells awesome. You can’t even tell it’s a dog friendly hotel and won’t smell like it either. Rooms are cleaned to perfection and the maid staff does a great job at cleaning. The only this is the water pressure being low to shower other than that perfect. I had a relaxing and pleasant stay and will stay again at this hotel when I come back. Looking for a clean and relaxing hotel well this is the one to book. Staff were amazing from the time I checked in to the time I checked out.
Se hospedó 2 noches en febrero de 2024
Respuesta de Kerry-Lee RediResponse Specialist, el 27 feb. 2024
Dear Angela, It is so wonderful to see that we at the RED ROOF INN & SUITES LAKE CHARLES were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service, and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our free pet policy, perfectly clean rooms, and amazing staff. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit despite the low water pressure. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Red Roof Management

2/10 Terrible

Anthony

Very noisy all night due to near by train and other people staying over night.
Se hospedó 1 noche en febrero de 2024
Respuesta de Chirell RediResponse Specialist, el 26 feb. 2024
Dear Anthony,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Lake Charles. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 1/5 score. You indicated that you were unsatisfied with the noise disturbances. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Chirell RediResponse Specialist

10/10 Excelente

Leonard

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A very good stay!
Se hospedó 1 noche en febrero de 2024
Respuesta de Samantha Rediresponse Specialist, el 18 feb. 2024
Dear Leonard,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Lake Charles. It's great to hear that you had a good stay. We aim to deliver a positive experience for all our guests and we're happy to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Once more, thank you for posting your review and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

8/10 Bueno

Ira, Sebastopol

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice motel.
Se hospedó 1 noche en febrero de 2024
Respuesta de Kerry-Lee RediResponse Specialist, el 14 feb. 2024
Dear Ira,We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. We always enjoy hearing about the positive experiences our guests have at our hotels. I was happy to read you were pleased with our very nice hotel. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Red Roof Management

2/10 Terrible

Devin

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Filthy, smells like mold
Se hospedó 1 noche en febrero de 2024
Respuesta de Kerry-Lee RediResponse Specialist, el 13 feb. 2024
Hello Devin, The team and I at the RED ROOF INN & SUITES LAKE CHARLES want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. We are sorry for the less-than-ideal experience. You indicated the location smelled and was unclean. Know that your voice is of tremendous importance to us at Red Roof, and we value your comments which will help us to continuously improve our services and make our guest experiences better.We hope you will return so that we can provide you with an even better experience.Sincerely, Red Roof Management

10/10 Excelente

Jamal

Viaje en pareja, Viaje familiar
Le gustó: Servicios
Very clean and safe complex. Staff was on demand for every need required.
Se hospedó 4 noches en febrero de 2024
Respuesta de Kerry-lee RediResponse Specialist, el 13 feb. 2024
Dear Jamal,We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. We always enjoy hearing about the positive experiences our guests have at our hotels. I was happy to read you found our location to be clean and safe and our staff was on demand for every required need. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know we appreciate your business with us and value you, our guest.Thank you again for the kind words, we hope to host you again soon.Sincerely,Red Roof Management

10/10 Excelente

Dannie

Se hospedó 1 noche en enero de 2024
Respuesta de Kerry-Lee RediResponse Specialist, el 14 feb. 2024
Dear Dannie, We at the RED ROOF INN & SUITES LAKE CHARLES are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Red Roof Management

6/10 Aceptable

Sarah

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The room was clean from what we could see but if you want to be woken up by trains blowing their horns at ALL hours of the night this is the spot. It was impossible to sleep even with earplugs I would drift off and be scared awake by a train horn which is right behind the hotel. Area around was just okay not a place you’d want to stroll around.
Se hospedó 1 noche en febrero de 2024
Respuesta de Kerry-Lee RediResponse Specialist, el 6 feb. 2024
Hello Sarah, The team and I at the RED ROOF INN & SUITES LAKE CHARLES want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our clean rooms. Our apologies for the noise disturbance mentioned. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. We hope you will return so that we can provide you an even better experience. Thank you again for sharing your experience. Sincerely, Red Roof Management

10/10 Excelente

doreen

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff was great!
Se hospedó 1 noche en febrero de 2024
Respuesta de Kerry-Lee RediResponse Specialist, el 5 feb. 2024
Dear Doreen, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. We appreciate your kind remark highlighting our great staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Red Roof Management

10/10 Excelente

David

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Adraine Rediresponse Specialist, el 29 ene. 2024
Hello David,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE CHARLES and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof ManagementRediresponse Specialist

10/10 Excelente

Jermaine, College Station

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything
Se hospedó 1 noche en enero de 2024
Respuesta de Kerry-Lee RediResponse Specialist, el 4 feb. 2024
It's great to see your perfect rating, Jermaine We at the RED ROOF INN & SUITES LAKE CHARLES appreciates your comment and are happy to have achieved our primary goal with you. You highlighted you were pleased with everything. At Red Roof we seek to provide a clean and comfortable stay for all our guests, and we are proud to have done that with your visit.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Red Roof Management

2/10 Terrible

Shawn Lauren

Se hospedó 1 noche en enero de 2024
Respuesta de Chirell RediResponse Specialist, el 12 ene. 2024
Dear Shawn,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Lake Charles and I are saddened to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 Excelente

Anne

Viaje con mascota, Viaje familiar
Le gustó: Limpieza y servicio y personal
Would have loved a heads up that the fitness center was closed.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place always clean
Se hospedó 1 noche en enero de 2024
Respuesta de Antonio,RediResponse Specialist, el 8 ene. 2024
Dear Valued guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES LAKE CHARLES. It’s great to hear that you found our property/rooms to be clean and suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excelente

Brandon

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Antonio,RediResponse Specialist, el 8 ene. 2024
Hello Brandon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE CHARLES and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

10/10 Excelente

Alvin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Rudy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Nishaye RediResponse Specialist, el 1 ene. 2024
Hello Rudy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Lake Charles and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Bueno

juan

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
QUITE AREA...
Se hospedó 1 noche en diciembre de 2023
Respuesta de Chirell Rediresponse Specialist, el 28 dic. 2023
Dear Juan,Thank you for taking a moment to write a review of your recent stay at Red Roof Inn & Suites Lake Charles. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our quiet location. Positive guest comments, like yours, are always an encouragement to all of our staff as we strive to continually improve the quality of our services and provide our guests with all the comforts of home.Redroof appreciates your business and we look forward to seeing you under our roof soon, where we can continue to offer you a clean, comfortable stay at an affordable price.Sincerely,ChirellRediresponse Specialist