4/10 Malo
Arthur F., Stallings
19 jul. 2024
Le gustó: Limpieza
Just being honest!
I will start this review on the positive note.... A home away from home feel with beautiful views of the forest and greet location from Rumbling bald! Comfortable and clean with plenty of space with the exception of upstairs bedroom which is insanely hot! If u stay here with no issues with customer service u should have a great time! So to the cons, upon arrival was notified that maintenance/repair man would be replacing dishwasher door, (ok no worries). When we arrived, we found numerous suitcases in every room and coolers in kitchen! Contacted (Debbie) and explained situation. She replied with previous tenants left 5 days ago no idea why there's luggage in condo. Asked us if we were sure we are at the right location provided her with the address, door code, etc. on itinerary and booking from vrbo. So after bringing in all our luggage and removing all other luggage, we get a call from her saying WE are in the wrong house!? Thankfully maintenance S. arrives and explains that repair man mistakenly let wrong residents in thinking they were us! Seriously! Upon departure I get an email stating there is a pass missing and we are being charged $100! after back and forth with (Melissa) excusing his actions and taking no accountability, she ultimately refunded the fee with a Horrible negative attitude! Definitely do not recommend due to the negligence and horrible attitudes of Debbie and Melissa! There are plenty of other beautiful homes located on the water!
Arthur F.
Se hospedó 4 noches en julio de 2024