Dear Guest, We're sorry to hear about your experience during your stay. We understand the inconvenience caused by the unexpected issue with the elevator. Regarding the cleanliness concerns, we assure you that we take these matters seriously and have addressed them with our team to prevent recurrence. We appreciate your understanding and hope that despite this, you were able to enjoy your time with us. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management

Dear Myrla Soledad, We deeply regret that your experience fell short of expectations. Your concerns regarding cleanliness, the condition of the room, and the inconvenience with the fire alarm are genuinely concerning. We assure you that these issues do not reflect our standards, and We appreciate you bringing them to our attention. Our team is actively working to address these matters and improve our services. We value your feedback and the opportunity to make amends. We hope to regain your trust in the future.Sincerely,Hotel Management

Dear Juan Gabriel, Thank you for sharing your feedback. We apologize that you had to wait long because the room type you requested was not available, and we regret any frustration and inconvenience this caused. Also, we sincerely apologize for any inconvenience you experienced with our housekeeping service. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. On your next visit, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Hotel Management

Dear Marcelo, Thank you for selecting us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and your occupied suite will be professionally inspected and treated as a precaution. Our front desk team is always available to help you; please feel free to connect with them for further assistance. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Claudia, Thank you for reviewing our hotel. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and please rest assured we are looking into this matter. Thank you again; we wish you all the best for your future travels. Sincerely,Hotel Management

Dear JNIFER, We apologize that our front desk team fell short of providing you with the excellent service we strive for daily, and we regret that we couldn't give you a better impression from the moment you arrived. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for the hold. Moreover, we apologize for the inconvenience you encountered in your allotted room. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. We are sorry that these issues compromised your stay, and we regret you had to leave sooner than anticipated. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Roberto, Thank you for being our guest. We are pleased you enjoyed your stay overall. However, we apologize if your experience was anything other than perfect. It would be an honor to have another opportunity to welcome you back for a much more fulfilling visit.Sincerely,Hotel Management

Dear AURORA, We are very disappointed that we did not meet your expectations during this visit. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We will share your concerns with the appropriate individuals to prevent future occurrences. We hope you will stay with us again so we can provide you with the outstanding stay you should always expect from us.Sincerely,Hotel management

Dear Roberto, Thank you for your recent stay with us. We genuinely regret not meeting all of your expectations, as our goal is to provide an excellent visit for every guest. We appreciate your business and hope to see you on your next visit to our area. Sincerely,Hotel Management

Dear Roberto, We truly appreciate you taking the time to share your recent experience at our hotel. With our complimentary grab-and-go breakfast, free Wi-Fi, and spacious suites, which include fully equipped kitchens, we are of great value relative to many other hotels in the area. Therefore, we regret not meeting your expectations regarding the price you paid. Thank you again for your feedback, and we hope you will allow us to host you again on your next visit to the city. Sincerely,Hotel Management

Dear Edgar, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay. Therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management

Dear RICARDO, Thank you for taking the time to review our hotel. We were disappointed to read about the service issues you experienced when checking in, and we hope you will accept our sincere apology. We love welcoming our guests into their homes away from home and ensuring they have everything they need for a great stay. Please know we will take every possible measure to ensure this does not happen again.We hope you will consider a future visit so we can better demonstrate our commitment to service excellence.Sincerely,Hotel Management

Dear Víctor, We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns, as we want to create great experiences for all of our guests. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Hello Kelly. Thank you for sharing your experience with us. We are happy that you were happy overall with your stay and appreciate your feedback on how we can improve. We do hope that you give us another opportunity to host you the next time your travels bring you this way.

We are glad our accommodations met your needs so nicely. Thank you for the great rating and we hope to see you again soon!

We're so glad you enjoyed your stay with us, Alejandro. Thank you for the terrific rating!

Thank you for taking the time to review your recent stay at our hotel, Jose Carlos. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.

It is troubling to see that the room you requested was not available and that there were unpleasant smells and bugs present during your time with us. This is in no way the clean and comfortable experience that we strive to give each and every guest and we are so sorry for the inconvenience that was caused. Be assured that we will address these issues with the property to improve in these areas. Thank you for taking the time to let us know how we are coming across.

Hello, Jorge. Thank you for letting us know about your time with us and how your experience went. We apologize that you had problems with your bed and that it was not the comfortable nights rest that we had hoped for you. Thank you for letting us know how we came across during your time with us.

¡Oh no! Tomamos muy en serio los avistamientos sospechosos de plagas y tomamos medidas rápidas para asegurarnos de que nuestra propiedad permanezca libre de errores. Gracias por hacernos saber.

We deeply apologize for the issues that you experienced with the key and shower during your stay with us. Our staff works so hard to provide you with a clean and comfortable stay and I'm sorry that we fell short during your time with us. We will use your feedback so that we can continue to improve.

We are extremely disappointed to see that this was your experience with us, Javier. We take suspected pest sightings very seriously and take swift action to be sure our property stays bug-free. Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel we are sorry for disappointing you.

We are so happy to see that you had such a great stay with us! Thank you so much for choosing WoodSpring Suites!

Thank you so much for the wonderful review, Francisco! We are happy to see that you enjoyed your stay! Thank you so much for choosing WoodSpring Suites!

I'm so sorry our accommodations did not meet your needs during this stay. This is not the great stay that we had hoped you would have had. Thank you for letting us know how we are coming across and what areas we need to address.

I really appreciate hearing how our check-in process impacted you. We are always seeking ways to improve so guests can truly relax and enjoy their stay. I'm so very sorry for the bad impression made before you even got checked in. Thank you for sharing these details about your first experience with us.