Alberca al aire libre, sombrillas en la alberca y camastros

Opiniones de Hotel Encanto de Las Cruces

3.5 out of 5
Hotel Encanto de Las Cruces
705 S Telshor Blvd, Las Cruces, NM

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 648 de 1052 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 208 de 1052 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 100 de 1052 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 61 de 1052 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 35 de 1052 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.2/10

Servicios

8.6/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Nahum

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo a la mano
Se hospedó 1 noche en marzo de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 3 abr. 2024
We are thrilled that you enjoyed your visit with us! Thank you so much for your support.

8/10 Bueno

Jorge Antonio Quezada

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buena ubicación
Se hospedó 2 noches en enero de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 9 ene. 2024
We are so glad that you enjoyed your stay with us! We hope to care for you again in the future.

10/10 Excelente

Valentin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Kelsey H- Social Media Coordinator, el 31 jul. 2023
We appreciate your kind rating Valentin! We hope you can return for another enjoyable stay with us soon.

2/10 Terrible

MARIO CARLOS, CHIHUAHUA

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buena ubicación, el hotel fue muy bonito y se nota pero las habitaciones están muy descuidadas. Las cortinas de mi cuarto estaban rasgadas, la alfombra estaba manchada, tanto en el cuarto como en los pasillos. No tienen servicio de restaurante ni lunes ni martes y, aunque dejes en la puerta la tarjeta para que limpien tu habitación, no lo hacen, a menos que lo solicites en el Front Desk. Además, te hacen un cargo de 15.00 dólares diarios, más tax, por gastos incidentales o amenidades desconocidas, con la promesa de que te los van a regresar al hacer check- out, lo que es falso, yo he tenido que reclamar 4 veces y hasta hoy siguen sin regresármelo, con puros pretextos. Si te tienes que hospedar aquí, ni modo. Pero, si no, hay muchos hoteles buenos en Las Cruces y en mejores condiciones y con mejor servicio. No lo recomiendo para nada.
Respuesta de Kelsey H- Social Media Coordinator, el 11 may. 2023
Thank you for taking the time to leave us this review. We are very sorry to hear that your experience was not positive. We sincerely apologize for the issues you experienced in your room, but we appreciate you bringing this to our attention so we can ensure that these concerns are addressed. We also apologize that our amenity fee wasn't clear to you. We are working on getting that language more clearly stated on booking sites, although we don't have much control about how they are displayed. We do have our fees listed on our website, but we will work with our team to improve our communication with our guests during their visit. We have reached out to you to discuss these issues further so if you could please give us a call back, we would love to work with you on this. We hope to connect with you soon.

10/10 Excelente

Raeann

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
An oasis
Se hospedó 1 noche en abril de 2023
Respuesta de Kelsey H- Social Media Coordinator, el 22 abr. 2023
Thank you so much for this kind review, Raeann! We would love to care for you again soon!

6/10 Aceptable

JESUS ALBERTO

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
Nadie quiso hablas español
Se hospedó 2 noches en abril de 2023
Respuesta de Kelsey H- Social Media Coordinator, el 18 abr. 2023
We are very sorry to hear that your experience with us was not the best, Jesus. We appreciate your honest feedback and we would love another chance to care for you again in the future.

8/10 Bueno

Norma

Se hospedó 1 noche en julio de 2022
Respuesta de Kelsey H- Social Media Coordinator, el 8 ago. 2022
Thank you for your kind review, Norma. We hope you can return for another enjoyable visit with us soon!

10/10 Excelente

JOSE HUGO

Viaje familiar
Le gustó: Servicio y personal
Ok
Se hospedó 1 noche en mayo de 2022
Respuesta de Kelsey H- Social Media Coordinator, el 13 may. 2022
Thank you for your review, Jose. We are delighted that you enjoyed your visit with us and we hope to care for you again in the future.

2/10 Terrible

Emma

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
We paid 175.00 a night we stayed three days, the rooms have one door on the left and right walls, you can hear the guest next door making a lot of noice, taking showers at 1:00AM we drove 11 hours to get there, I complained about the noice I received a message letting me know they will check with the next door guest, I don't think the did. The last day we were able to sleep, thankfully the next door guest left that day
Se hospedó 3 noches en diciembre de 2021
Respuesta de Kelsey H- Social Media Coordinator , el 5 ene. 2022
We are deeply sorry that your experience was not as restful as we would have desired, Emma. We understand your frustration after having a long travel day and encountering an issue that was out of your hands. We never desire for a guest to be disturbed by another guest and we make every effort to provide the best care that we can for all reservations. We hope you can forgive us as we are very sincerely sorry for the disturbance you experienced. We will work with our team to see how we can better handle situations such as this moving forward as we are committed to improving. We again are very sorry for your experience but we hope you can give us another chance to make it up to you in the future.

6/10 Aceptable

Nancy

Viaje familiar
No me gusto porque me hisieron un cargo que no me dijieron me avían dicho que era una de 50 de depósito y estaba bien pero me cobraron otro de 87 y no se ni de que
Se hospedó 1 noche en julio de 2021
Respuesta de Kelsey H- Social Media Coordinator , el 19 ago. 2021
We are sorry to hear that your experience with us was not the best. We apologize for the lack of communication regarding our fees and we understand your frustration. We appreciate you bringing this to our attention so we can provide a better experience moving forward. We will work with our staff on their communication and we hope you will give us another chance to care for you again in the future.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Todo
Se hospedó 1 noche en junio de 2021
Respuesta de Kelsey H- Social Media Coordinator , el 19 jun. 2021
We are delighted that you enjoyed your stay! Thank you for your kind review. Your support means the world to us.

10/10 Excelente

JAVIER

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Biena ubicacion , la alberca bonita
Se hospedó 2 noches en mayo de 2021
Respuesta de Kelsey H- Social Media Coordinator , el 11 jun. 2021
We are thrilled that you enjoyed your stay with us, Javier! Thank you so much for your kind words about our location and pool. We appreciate your support and we hope to see you again soon!

10/10 Excelente

Michael

Se hospedó 1 noche en abril de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 22 abr. 2024
We cherish your rating and support, Michael! We would love to care for you again.

10/10 Excelente

Durwood

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the facilities are nice all though it is still cool I swam and used the jacuzzi which looked like both of them needed a good cleaning.
Se hospedó 1 noche en abril de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 21 abr. 2024
Thank you for your review and feedback! We hope to care for you again soon.

4/10 Malo

Paige

Viaje en pareja
This property does not deserve to be a heritage hotel. Not clean, carpets worn and snagged, cigarette butts on patios, outdoor chandeliers battered and worn. Needs a major overhaul and new layout. Parking lot too far from the entrances. The pool area which is arguably the best part is difficult to get to. We got there at 4p checkin time and the bar doesn’t open until 5p? Poor planning all the way around
Se hospedó 1 noche en abril de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 21 abr. 2024
We are sad to hear that your experience with us was not the best. We sincerely apologize for the issues you encountered with us, but we truly appreciate you bringing these concerns to our attention as we are always looking to improve. We will share your feedback with our team and we are committed to improving.

8/10 Bueno

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was a little fooled by pictures I had seen of the lobby and pool are which are very nice. The rest of the hotel is just a large and nice enough hotel. I did think the staff were especially helpful when I had a question. The fitness area was nice and the hotel is centrally located.
Se hospedó 1 noche en abril de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 18 abr. 2024
Thank you for taking the time to leave us this review, David. We appreciate your honest feedback and we hope you will stay with us again in the future.

10/10 Excelente

yvette

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
n/a
Se hospedó 3 noches en abril de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 19 abr. 2024
We appreciate your rating and support, Yvette! We would love to care for you again in the future.

8/10 Bueno

Keenan

Le gustó: Limpieza y servicio y personal
Se hospedó 5 noches en marzo de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 19 abr. 2024
We are delighted that you enjoyed your stay with us! Thank you for your review and support.

10/10 Excelente

SUSAN

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Hotel staff was extremely friendly. The Hotel itself was beautiful. I would definiately stay here again.
Se hospedó 1 noche en abril de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 18 abr. 2024
We are thrilled to hear that you enjoyed our staff and hotel, Susan! Thank you for your kind review and support. We would love to care for you again.

6/10 Aceptable

Cesar

Se hospedó 1 noche en abril de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 18 abr. 2024
Thank you for your review, Cesar. We would love another chance to impress you in the future.

6/10 Aceptable

Alan

Very unique and nice hotel however, couldn’t sleep due to bed being uncomfortable
Se hospedó 1 noche en abril de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 15 abr. 2024
Thank you for your review and feedback, Alan. We apologize about the bed, but we value your honesty and we would love another chance to care for you again in the future.

6/10 Aceptable

Margaret

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
We had NO housekeeping service the entire 3-day stay. No clean towels, no bathroom cleaning, no trash taken out, nothing.
Se hospedó 3 noches en abril de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 15 abr. 2024
We apologize for the lack of housekeeping during your visit with us, Margaret. We are sorry for the inconvenience this caused for you, but we appreciate you bringing this to our attention so we can work with our team to improve.

6/10 Aceptable

Catherine

Viaje familiar
Le gustó: Servicios
The hotel itself was beautiful. The rooms were dated, and small. One of the beds has to be pushed up against the wall to fit in the room. No mini-frig or microwave in the room. The hot water is an issue. We stayed 4 nights and 2 of those night there was little to no hot water. Great place to have an event. The hotel is beautiful, but think budget hotel if you are considering staying overnight in one of their rooms. Hotel food was average.
Se hospedó 4 noches en marzo de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 14 abr. 2024
Thank you for your review, Catherine. We appreciate you taking the time to share about your stay. We value your honest feedback on how we can improve and we apologize for the issues you experienced with us. We would love another chance to care for you again in the future.

4/10 Malo

Dennis

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Das Hotel wird vom Personal gut gereinigt aber der Rest ist stark Renovierungsbedürftig. Sehr flache Decken und stark abgewohnte Zimmer mit einem unglaublich schlechten Internetzugang. Zum Nationalpark “White Sands“ sollte man auf jeden Fall 1 Stunde einplanen.
Se hospedó 2 noches en abril de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 15 abr. 2024
We are glad to hear that you enjoyed our cleanliness, but we apologize that we missed the mark in other areas of your stay. We appreciate your honest feedback and we will work with our team to improve.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place
Se hospedó 1 noche en abril de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 13 abr. 2024
We appreciate your positive review! We would love to care for you again.

10/10 Excelente

Joanne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel is beautiful, inside and out. Has an outdoor pool that looked amazing from our room, (but we were too cold and tired to go for a swim). There’s a cozy restaurant/bar in the hotel, with a small but excellent menu (is also open to non-hotel guests). My only negative comment is that when we checked in (around 7:45pm) we asked if we needed reservations for dinner; we were told no reservations needed. When we’d settled in and went to the restaurant, we noticed that all the cozy lounge-tables had “reserved” signs on them, and only the small center tables were open. When we asked, the waiter said that reservations were not needed because the small center tables were available. This was annoying, because the “reserved” tables had more space and more comfy seating. So, we settled into the lounge chairs along the side of the bar, and had our dinner brought on small plates that we perched on our “drinks” table and surrounding flat services. Note: the bar was only about half full, so not exactly a busy night. We remained puzzled by the “no reservations needed yet other people reserved the better tables” policy. At least the food was good.
Se hospedó 1 noche en abril de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 13 abr. 2024
Thank you so much for taking the time to share about your stay with us. We are thrilled that you enjoyed your stay and we appreciate your honest feedback on how we can improve. We would love another chance to care for you again in the future.

6/10 Aceptable

Abigail

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The hotel was really pretty and and cleaning it we weren’t entirely happy with our room. There was no mini fridge and the outlets next to our bed sides. Other than that the staff and hotel were really lovely and kind. It just bummed me out I couldn’t cool water and my left overs for my morning hike
Respuesta de Kelsey H- Social Media Coordinator, el 13 abr. 2024
We are delighted that you enjoyed our hotel and staff, but we apologize for the issues in your room. We appreciate your honest feedback and we will share your concerns with our team.

10/10 Excelente

Michael E

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The building and grounds are very beautiful. Everything was clean and well maintained. The staff was wonderful!
Se hospedó 1 noche en abril de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 13 abr. 2024
We are ecstatic that you enjoyed your visit with us, Michael! Thank you so much for your kind words and support.

10/10 Excelente

Craig

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, classy
Se hospedó 1 noche en abril de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 10 abr. 2024
Thank you for your kind words! We cherish your support.

10/10 Excelente

catherine

Why not two queens?
Se hospedó 1 noche en abril de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 13 abr. 2024
Thank you for your review, Catherine. We hope you can return in the future.

6/10 Aceptable

James

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If you're going to book here you need to come early because a lot of things close in the evening and that just leaves your room instead of all the amenities on the first and second floor which is the ground floor
Se hospedó 1 noche en abril de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 10 abr. 2024
Thank you for taking the time to leave us this review, James. We appreciate your honesty and we would love another chance to care for you again.

6/10 Aceptable

Jeri

Viaje en pareja
It was clean and ok, expensive restaurant, no continental breakfast and we were charged $16 for the 2 small bottles of water in our room.
Se hospedó 1 noche en abril de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 10 abr. 2024
Thank you for sharing about your experience with us. We appreciate your feedback and we hope you will give us another shot to impress you in the future.

10/10 Excelente

Erik

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice here!
Se hospedó 1 noche en abril de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 7 abr. 2024
We value your kind review, Erik! Your support is greatly appreciated.

8/10 Bueno

MJ

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lovely stay
Se hospedó 2 noches en abril de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 7 abr. 2024
We are so glad that you enjoyed your stay with us! Thank you so much for your support.

10/10 Excelente

Benjamin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 5 abr. 2024
We appreciate your rating and support, Benjamin! We hope you can return soon.

10/10 Excelente

Julio, Houston

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
excellent place to stay
Se hospedó 3 noches en marzo de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 2 abr. 2024
Thank you for your positive review, Julio! We value your support and we hope to see you again soon.

6/10 Aceptable

Gina

Convenient location. Pool area is lovely. Overall the hotel is lovely. The restaurant and bar have limited hours that are not the most convenient for travelers.
Se hospedó 3 noches en marzo de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 3 abr. 2024
We appreciate your review and honest feedback, Gina. We would love to care for you again soon!

10/10 Excelente

Catina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property! Exceeded our expectations! Wish I had more time on the property. Definitely will return someday!!
Se hospedó 1 noche en marzo de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 2 abr. 2024
We are elated to hear that we exceeded your expectations! Thank you so much for your kind review and support. We would love to care for you again!

10/10 Excelente

Beth, Lexington

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Such a pretty lobby. Fast, friendly check-in.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 1 abr. 2024
We are delighted to hear that you enjoyed our lobby and check in process, Beth! We appreciate your support and we hope to see you again soon.

10/10 Excelente

Kim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 2 abr. 2024
We appreciate your kind rating, Kim! Thank you for your support.

10/10 Excelente

Gabrielle

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Amazing
Se hospedó 2 noches en marzo de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 1 abr. 2024
We are so happy to hear that you enjoyed your experience with us! Thank you so much for your support.

8/10 Bueno

Tim

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was fairly clean, some updates to rooms. Decent.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 1 abr. 2024
We value your review and feedback, Tim. We would love to care for you again in the future.

10/10 Excelente

Randall

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We found it to be a charming hotel with lovely decor and attentive staff. Thank you so much. A
Se hospedó 1 noche en marzo de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 1 abr. 2024
Thank you so much for your kind words! Your support is greatly appreciated.

10/10 Excelente

Derek

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s very pretty
Se hospedó 1 noche en marzo de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 30 mar. 2024
We appreciate your kind review, Derek! Thank you for your support.

10/10 Excelente

Corinne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Loved our stay. Wonderful staff and beautiful hotel and room. Highly recommend.
Se hospedó 1 noche en marzo de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 30 mar. 2024
Thank you so much for this glowing review! We are ecstatic that your loved your stay and we cherish your support and high recommendation. We would love to care for you again.

10/10 Excelente

Celeste, Roswell

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 30 mar. 2024
Thank you for your positive rating! We hope to care for you again soon.

10/10 Excelente

Edward

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful ambiance
Se hospedó 1 noche en marzo de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 30 mar. 2024
We are thrilled to hear that you enjoyed the ambiance during your visit with us! Thank you so much for your review and support.

8/10 Bueno

Thomas

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
EV chargers were actually just outlets to plug into and therefore and not well positioned for parking and charging and provided limited overnght charging capability/benefit. Also, entrance from main road and half of parking lot were closed due to some kind of resurfacing project. Otherwise, nice enough property with local flare. Food at restaurant was good.
Se hospedó 3 noches en marzo de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 26 mar. 2024
Thank you for taking the time to share about your experience with us. We appreciate your honest feedback and we will share your concerns with our team. We hope you will give us another chance to care for you again soon.

10/10 Excelente

Stacy

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent!
Se hospedó 1 noche en marzo de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 26 mar. 2024
We are so happy to hear that your experience with us was excellent! We value your support and we hope to see you again soon.

8/10 Bueno

Stuart

Le gustó: Limpieza
Se hospedó 2 noches en marzo de 2024
Respuesta de Kelsey H- Social Media Coordinator, el 26 mar. 2024
Thank you for your rating! We appreciate your support.