Dear Heather, I'm truly sorry to hear about your disappointing experience at our hotel. It's deeply concerning that the amenities promised were not available during your stay, and I apologize for any inconvenience this may have caused. The issues you've highlighted regarding cleanliness and maintenance are completely unacceptable and do not meet our standards of service. Please know that your feedback is invaluable to us, and we're taking immediate steps to address these issues to ensure they are not repeated. We strive to provide a comfortable and pleasant stay for all our guests, and I sincerely apologize that we fell short in your case. If you would be willing to give us another chance, we'd love the opportunity to make it right for you.

Dear Tobias,I am very sorry to hear that your stay at our hotel was not satisfactory. Thanks for your feedback; we really appreciate it, and we're sorry for the problems you had during your stay. It's not fair that you had to go through so much trouble, from the initial check-in process to the state of your room and our staff's inability to help you. We know how important it is for our guests to have a clean and safe place to stay, and we're sorry we didn't live up to their standards. Don't worry—we're taking instant action to fix the problems you brought up. For example, we're going to make our check-in process better and make sure our rooms are cleaner and better maintained. Regarding your return, please know that we're working hard to get this taken care of quickly. We're grateful for your understanding and patience, and we hope to earn your trust again in the future.

Hello Jesus Arturo,We appreciate your feedback and apologize for any inconveniences you may have experienced during your stay with us. Your comments have been noted, and we will address them with the relevant departments. We strive to improve based on valuable input like yours and hope to welcome you back for a better experience next time.

Dear Geovanni,Thank you for taking the time to leave a rating. We understand that your experience fell below expectations, as reflected in the 1 out of 5 rating without specific comments. We regret that your stay did not meet your anticipated standards, and we want to assure you that your satisfaction is of utmost importance to us. We would love to learn more about your concerns to address them promptly and make the necessary improvements. Please feel free to reach out to our guest relations team so that we can better understand your experience and work towards ensuring a more positive stay for you and future guests. Your insights are invaluable, and we are committed to making your next visit a more enjoyable one. Thank you for bringing this to our attention.

Hello Jessica, Thank you for taking the time to share your experience with us. We're sorry to hear that your stay didn't meet your expectations. We appreciate your feedback and will take it into careful consideration for future improvements.

Hello Kyle ,I'm sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and I apologize for any inconvenience you experienced during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and maintenance is our top priority. We assure you that we do care about the upkeep of our property, and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.

Dear Guest, I am very thankful for your input. I am extremely sorry for the inconvenience you had to face during your stay. I am a new owner and we have lost some ex-help due to change of ownership. However we do have staff 24x7 and he/she may be assisting other guests in room due to short hands. We are in process of hiring more well trained staff so we can better assist our guests in the future. Also, within a month or so we are planning to renovate our hotel completely so we can fulfill our guests' expectations and make their stay better in the future. Once again, thank you for your comments and I hope you give another chance to serve you in the future at our hotel. Mike P, GM