I was planning a vacation for a multigenerational family reunion, where nearly every day would be spent hanging around the house, and we had a LOT of questions. First, Renee was great to work with, very patient, and incredibly accommodating. We had a few minor issues within the house which she went over and above in helping to resolve. The biggest issue, unfortunately, was the hot tub didn't work, and that was one of the main reasons we chose this house...however, Renee was quick and willing to find workarounds, and she even ordered a new hot tub to ensure that wouldn't be a problem for future guests. The house is so beautiful and spacious, and filled with everything you need to feel like the comforts of home - stocked kitchen (including a spice cabinet), bathroom amenities, robes and throws, games for the kids, pool toys, etc. The beds were SO comfortable, and the outdoor area offered so much space for eating, relaxing, and hanging out by the pool. Thank you Renee...we will definitely be back!