Friendly hotel (really a B&B) close to the old town. Room was ok but bed hard and internet was terrible. Breakfast on the roof deck good.
We heard there was a surcharge for checking in outside 3-6pm about 24 hours before arriving, had only seen that check in was after 3 in details from Hotel.com.
Comentario de Gerencia del hotel
28 sep 2019 por Andrea, Gerencia del hotel
thank you for your review.
Let us give some correct information: about the bed, the mattress of Suite Belsanti, have 1 month (is new) and is not hard, but comfortable, probably you use to have a soft, we always do balanced choice to meet preferences of most cases of our guests.
About wi-fi. It was working normally, you can’t define terrible, no other guest complained; sometimes signal is not strong because we are in an old palace with walls wide 50cm, this not mean WiFi service is bad and we will never arrange extender in every single rooms, avoiding exposing guests to radiation.
About late check-out instead, we are so precise: supplement is explained everywhere on Expedia, Booking and also in the mail you received one day before you arrival. This email is sent to know you expected arrival time, properly to be at Palazzo after 6pm.m to welcome you.
We have a precise arrival time (3pm to 6pm), because we are a B&B and not hotel, but we are glad to be always we doors opened when guest are coming, avoiding you can find the door close as
all other B&B. This is a common standard in hotels...but we are a B&B.
Finally, we manage Palazzo Belsanti just from us to give you about warmer hospitality, arriving in the morning to serve breakfast, and living the place after all day around 7pm.
Andrea e Alessandra