4 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas
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Opiniones de OUTRIGGER Kauaʻi Beach Resort & Spa

4 out of 5
OUTRIGGER Kauaʻi Beach Resort & Spa
4331 Kauai Beach Dr, Lihue, HI

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 440 de 1008 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 265 de 1008 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 165 de 1008 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 85 de 1008 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 53 de 1008 opiniones" "

8.4/10

Limpieza

8.4/10

Servicio y personal

8.0/10

Servicios

7.8/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

estee Lee, Spokane

Viaje familiar
Le gustó: Condiciones de la propiedad
It was limited dining and service was meh. Had to get a pool towel from valet. No room service available. Staff seemed like they were working short handed, which I understand fully. Housekeeping came by when they felt like it per day. It was kind of a boring resort.
Se hospedó 4 noches en marzo de 2024
Respuesta de Jodi, el 2 may. 2024
Aloha Estee Lee,Mahalo for taking the time to share your feedback, Estee Lee. We are sorry to hear your stay did not meet up to your expectations. We always strive to provide exceptional hospitality to all of our guests, and we truly apologize for your experience. Mahalo Nui Loa,Jodi Omo

4/10 Malo

Christine

Viaje en pareja
No le gustó: Servicio y personal y servicios
I am not pleased about having to pay for parking when the parking gate was open the entire time. There was free in and out privileges. Why do we need to pay with the gate was always open. The afternoon employees at the front desk were not pleasant.
Se hospedó 4 noches en abril de 2024
Respuesta de CS, el 2 may. 2024
Aloha,Thank you for choosing to stay with us at the OUTRIGGER Kauai Beach Resort and Spa. We thank you for your feedback. Due to the floods that happened a couple of weeks ago, we had an issue with the gate, and it needed to get serviced. Every guest with a vehicle pays for parking. I'm very sorry that you feel that we took advantage of you. The gates have been fixed and back in operation.Mahalo

10/10 Excelente

Tiffany

Viaje familiar
Le gustó: Condiciones de la propiedad
I had the best time and lovely service!
Se hospedó 6 noches en abril de 2024
Respuesta de Jodi, el 29 abr. 2024
Aloha Tiffany, Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi

8/10 Bueno

Cindy

Le gustó: Limpieza, servicios, condiciones de la propiedad
I liked it was close to airport I didn’t like the loud fire alarm went off twice during my stay and it was very loud and took at least 25 minutes for it to stop I didn’t like the maid did not come everyday Shower leaked water on floor Staying one hour after check out is $25
Se hospedó 7 noches en abril de 2024
Respuesta de Jodi, el 29 abr. 2024
Aloha Cindy,Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi

6/10 Aceptable

Florence

Viaje en pareja
Room dated, bed very uncomfortable, bathroom cleanliness borderline. Staff not very welcoming. Jacuzzi very dirty and smelly. Good location.
Se hospedó 4 noches en abril de 2024
Respuesta de Jodi, el 29 abr. 2024
Aloha Florence,Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi

4/10 Malo

Tiffany

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicio y personal
When we arrived for our stay we were informed that we booked a deal that was for Kauai residents only. And if we wanted the room reserved for us, we would have to pay an additional $200 a night. No assistance offered. I was made to sit in the lobby at 10:30pm with my family while I checked prices and booked our same room through a third party, Expedia. The Customer service in this situation was appalling. And the promos completely misleading. Plus we had to pay daily for parking and the water slide was closed half the time.
Se hospedó 5 noches en abril de 2024
Respuesta de Glenda, el 25 abr. 2024
Aloha Tiffany and Chris,Mahalo for taking the time to share your recent experience at OUTRIGGER Kauai Beach Resort and Spa. Upon reviewing your reservation, you initially made your reservation through the Kama'aina rate for Hawaii residents which requires a Hawaii State ID upon check in. As you were unable to provide a Hawaii ID, we could do for 1 of 2 options; 1. Amend the rate to our best available rate or 2. You could book another way, which in turn you made it through expedia. I also see that we refunded the initial deposit of 395.18 back to you upon booking your new reservation. All fees are stated on expedia's website to include the daily resort charge as well as our parking fee. As for our water slide, it is open daily with modified hours from 9AM-11AM and 1PM-3:30PM daily and until 4PM Friday-Sunday. It is our sincere optimism to provide a pleasant experience on your next visit, Aloha!

10/10 Excelente

Daryl

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
close to Beach
Se hospedó 3 noches en abril de 2024
Respuesta de Jodi, el 23 abr. 2024
Aloha Daryl, Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

10/10 Excelente

Anna

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This place was so cute! I booked it because it was close to the airport and we had an early flight out… and loved it. Wish we could have stayed longer
Se hospedó 1 noche en abril de 2024
Respuesta de Glenda, el 21 abr. 2024
Aloha Anna,We appreciate you taking the time to share your feedback regarding your recent stay. We are delighted to know you enjoyed your time at the resort and we hope you were able to enjoy all the hidden treasures Kauai has to offer. Mahalo Nui Loa!

10/10 Excelente

William Edgar, Dawson

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was wonderful.
Se hospedó 4 noches en enero de 2024
Respuesta de Moani, el 21 abr. 2024
Aloha, thank you for staying with us! We are so glad you enjoyed your stay & would love to welcome you back. Your review is kindly appreciated, have a happy spring!Me ke aloha pumehana(With warm regards)

10/10 Excelente

John Albert

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a great experience and great view of the ocean
Se hospedó 6 noches en abril de 2024
Respuesta de Glenda, el 19 abr. 2024
Aloha John Albert,Mahalo for taking the time to provide your feedback during your recent stay at OUTRIGGER Kauai Beach Resort and spa. We are delighted to know you had a great experience at the resort and we hope you were able to enjoy all the hidden treasures Kauai has to offer. Mahalo Nui Loa!

6/10 Aceptable

Monica Marie

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
It was half nice, half yucky... Some parts were beautiful, some real dirty and dated.
Se hospedó 3 noches en abril de 2024
Respuesta de Glenda, el 19 abr. 2024
Aloha Monica Marie,Mahalo for taking the time to share your recent experience at OUTRIGGER Kauai Beach Resort and Spa. Your feedback is a great tool for us to identify and improve on the areas you have mentioned. We hope that you will give us the privilege to serve you in the future. Mahalo Nui Loa!

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Jodi, el 17 abr. 2024
Aloha Christopher, Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi

8/10 Bueno

Joseph

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved it right off the bat the airport was not a issue as far as noise and it backed right up to the ocean. I liked that it was on the east side and it was no more than a hr north or south to partake in any of the activities the island has to offer. Great kid friendly swimming area and a adult beverage dispensery near the pool had a blast would def go back.
Se hospedó 5 noches en abril de 2024
Respuesta de Moani, el 15 abr. 2024
Aloha, thank you for staying with us! We are glad it looks like you have enjoyed your stay so far. Thank you for your kind feedback it is very much appreciated and we hope to welcome you back on property!Me ke aloha pumehana(With warm regards)

4/10 Malo

Brook

Viaje familiar
No le gustó: Servicio y personal y condiciones de la propiedad
I would not recommend this hotel. Worn down and location was bad as well.
Se hospedó 2 noches en abril de 2024
Respuesta de Moani C., el 13 abr. 2024
Aloha, we truly apologize for the inconvenience you met during your stay. Here, at Outrigger we aim to meet our guests expectations and provide your time of relaxation. Again, we are truly sorry this was your experience, we hope to welcome you back in the future with a better outcome! Please take care and our management is on property for you if needed.Me ke aloha pumehana(With warm regards)

10/10 Excelente

James

Se hospedó 3 noches en abril de 2024
Respuesta de Jodi, el 2 may. 2024
Aloha James,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

10/10 Excelente

Jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My husband and I absolutely loved our stay here! Our room, the view, the staff, the food and drink were absolutely amazing! We will definitely be coming back to this resort! This.location is literally a piece of paradise on earth!
Se hospedó 6 noches en marzo de 2024
Respuesta de Glenda, el 13 abr. 2024
Aloha Jennifer,Mahalo for taking the time to share your feedback regarding your recent stay. We are delighted to know you enjoyed your time at the resort and we hope you were able to experience all the hidden treasures Kauai has to offer. Mahalo Nui Loa!

8/10 Bueno

Samantha

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The pool area was very nice but they only kept the waterslide open for limited times during the day which was a disappointment. The hotel was nice but the rooms are super small and a bit outdated.
Se hospedó 2 noches en abril de 2024
Respuesta de N. Gacusan, el 10 abr. 2024
Aloha Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance. We apologize for the inconvenience with the limited access/closure of our slide. We have addressed this issue with our F&B Department and are working correcting the issue. Please know we in the process of upgrading and renovating our rooms later on this year. We do hope you to return and stay with us again and enjoy our new facilities and amenities. Mahalo again for taking the time for your review and comments.

8/10 Bueno

Adele

Se hospedó 1 noche en marzo de 2024
Respuesta de Jodi, el 8 abr. 2024
Aloha Adele,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Hashimoto

10/10 Excelente

David

Se hospedó 4 noches en abril de 2024
Respuesta de Moani, el 27 abr. 2024
Aloha, thank you for choosing us for your stay! Your review is kindly appreciated & we hope to welcome you back.Me ke aloha me pumehana(With warm regards)

10/10 Excelente

Barry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Breathtaking views
Se hospedó 3 noches en abril de 2024
Respuesta de Guest service, el 6 abr. 2024
Aloha, thank you for staying with us! We appreciate your kind review & hope to welcome you back on property.Me ke aloha pumehana(With warm regards)

2/10 Terrible

Diana, West Hills

Viaje en grupo, Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The worst hotel ever. Very old. Staff at the front desk is so rude. Will never go back.
Se hospedó 5 noches en marzo de 2024
Respuesta de Guest service, el 6 abr. 2024
Aloha, thank you for staying with us! We apologize for any inconvenience you were met with during your stay. Your review is kindly appreciated, thank you for addressing us of the concerns you had. We do hope you were able to speak with a manager at the time of issue!Me ke aloha pumehana(with warm regards)

6/10 Aceptable

Chibuike

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
It was an okay resort.
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest service, el 6 abr. 2024
Aloha, thank you for staying with us! We apologize if you were met with any inconvenience throughout your stay. Mahalo

10/10 Excelente

Jessica

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful property. My kids loved the pool, waterslide and volleyball. Saddie at the front desk was extremely helpful and gave us great tips on local places to visit.
Se hospedó 4 noches en marzo de 2024
Respuesta de Jodi, el 3 abr. 2024
Aloha Jessica,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

4/10 Malo

Felicia

Viaje familiar con niños
Le gustó: Servicios
No le gustó: Limpieza y servicio y personal
We first went to Kauai Beach resort in 2019 and it was amazing! This was our second visit to the resort and the first time since it was rebranded as Outrigger. Things have changed and not for the better. 1) The property has not been well kept in the last 4 years - I am not sure if this had to do with Covid or Outrigger taking ownership - it could be both playing a factor. 2) We received an email prior to our arrival offering a room upgrade which we paid for. Once we got to the resort, the upgrade was not honored. 3) Our room was dirty - there was visible mold on the picture frames in the bathroom. 4) The breakfast buffet was one of the highlights of our first stay. That buffet has gone downhill considerably and the price per person is astronomical. 5) I made an inquiry at the front desk and the woman was very rude. 6) I inquired with Concierge Services about food trucks in the area - she was of no help whatsoever and could not even tell me where one was located. 7) On the third morning the fire alarm went off in our wing of the hotel at 5:30AM!!!! Everyone was awake and not one person from the hotel recognized or apologized for the inconvenience. 8) Since Outrigger took ownership, there is no longer a valet and not one single person offered to help us with our bags (and we were struggling with a 4 year old in tow). 9) The bartender at the poolside cafe was so rude, I walked away mid order. Sadly I do not think we will return again.
Se hospedó 5 noches en marzo de 2024
Respuesta de Jodi, el 2 abr. 2024
Aloha Felicia,Mahalo for taking the time to share your feedback, Felicia. We are sorry to hear your stay did not meet up to your expectations. We always strive to provide exceptional hospitality to all of our guests, and we truly apologize for your experience. We sincerely apologize for the service failure you experienced. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa,

6/10 Aceptable

Leticia

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
Property is under construction and renovation. Despite requesting an upgrade to an ocean front room, the king bed was lumpy and uncomfortable, the wall paint was peeling, the porch screen door fell off the tracks often, and the furniture looked very worn. On the flip side, the breakfast buffet was wonderful and fresh fish dinner was most excellent.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jodi, el 31 mar. 2024
Aloha Leticia, Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the condition of the furniture in your room. The resort will be undergoing room upgrades which will include replacing of the furniture. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi O

8/10 Bueno

Cristina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Having to lug out luggage ourselves was not fun. Our room had a a broken screen door. The views were amazing.
Se hospedó 3 noches en marzo de 2024
Respuesta de Jodi, el 30 mar. 2024
Aloha Cristina,Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi Omo

10/10 Excelente

Denise

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was absolutely amazing. Great ocean view! Very clean! Comfortable bed! Will absolutely return!
Se hospedó 6 noches en marzo de 2024
Respuesta de Jodi, el 30 mar. 2024
Aloha Denise,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

8/10 Bueno

Brian

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Jodi, el 31 mar. 2024
Aloha Brian,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi O

10/10 Excelente

Ida

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Great place to relax and unwind
Se hospedó 5 noches en marzo de 2024
Respuesta de Jodi, el 28 mar. 2024
Aloha Ida,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

8/10 Bueno

Neomi Capili

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We enjoyed our stay. Very nice property.
Se hospedó 5 noches en febrero de 2024
Respuesta de Jodi, el 28 mar. 2024
Aloha Neomi,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

8/10 Bueno

frank

Le gustó: Servicio y personal
I will say he exterior property is pretty awesome, four pools two Jacuzzis much a little waterfalls good access to the beach friendly staff, now with that said the beach right in front of the resort is disgusting, garbage floating up from who knows where and the oil cans milk crate cartons etc etc if you walk down about 200 yards the beach is awesome, now the rooms very outdated the water pressure in the bathrooms next to none and I think every room should have a microwave in it not sure why they don't probably need more trash cans in the buildings maybe a few more ice machines and water machines definitely overpaid probably won't come back to this resort but overall I enjoyed myself.
Respuesta de guest service, el 27 mar. 2024
Aloha, thank you for staying with us and taking the time to review! It is kindly appreciated. We do truly apologize if at any point in time you were met with an inconvenience. Thank you for addressing these issues. Me ke aloha pumehana(with warm regards)

8/10 Bueno

Gretchen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Be aware that there are extra parking costs if a person rents a car while on Kauai.There is also a fee expense that was added in, but I knew about that once I made reservations. Overnight parking was something like $ 29 per night which I thought was a little high, staying at The Outrigger.
Se hospedó 4 noches en marzo de 2024
Respuesta de Jodi, el 25 mar. 2024
Aloha Gretchen,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi

8/10 Bueno

Kevin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Centrally located
Se hospedó 6 noches en marzo de 2024
Respuesta de Jodi, el 24 mar. 2024
Aloha Kevin,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi

6/10 Aceptable

Jose

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
The hotel was nice on the outside, very nice pool. However, our room was old, the toilet and showered had leaks. the resort fees were insane. $30 for parking is insane. Over all the fees were above $500! And lastly, it was so hard to connect to the WiFi!
Se hospedó 7 noches en marzo de 2024
Respuesta de Jodi, el 23 mar. 2024
Aloha Jose,Mahalo for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!

8/10 Bueno

Loreto

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Receptionist lack I. Customer service. Didn’t get my towel card, didn’t notify me of room ready. Not the Expedia silver level program
Se hospedó 7 noches en marzo de 2024
Respuesta de Guest service, el 23 mar. 2024
Aloha, we apologize for the inconvenience you were met with. Your feedback is kindly appreciated and addressed.Mahalo

8/10 Bueno

Jacob

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a beautiful facility, they had great entertainment and a nice vibe. However, the pools were ridiculously freezing and the food was outrageously priced. Our room was much smaller and not nearly as nice as I was expecting. So that was disappointing. I would probably try another resort next time.
Se hospedó 8 noches en diciembre de 2023
Respuesta de CS, el 21 mar. 2024
Aloha,Thank you for staying at the OUTRIGGER Kauai Beach Resort and Spa. We thank you for your business and feedback. Our pools are not heated, we are sorry that the weather was on the colder side. Mahalo

6/10 Aceptable

Glen Paul

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
This facility is passed its prime, a lot of units been sold to private ownership. Bunch of noisy chickens running around but the whole island is like that.
Se hospedó 7 noches en marzo de 2024
Respuesta de CS, el 19 mar. 2024
Aloha,We thank you for choosing the OUTRIGGER Kauai Beach Resort and Spa. We thank you for your business and feedback. With Outrigger taking over the property, we will be going through an extensive renovation in the up coming year.Mahalo

4/10 Malo

Jeffrey

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 3 noches en marzo de 2024
Respuesta de Jodi, el 20 mar. 2024
Thank you for taking the time to share your feedback, Jeffrey. We are sorry to hear your stay did not meet up to your expectations. We always strive to provide exceptional hospitality to all of our guests, and we truly apologize for your experience. Please send us a private message in detail, so we may alert a member of our team on your behalf. Mahalo Nui Loa,Jodi

2/10 Terrible

David

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
On arrival they gave us a dirty room without an ocean view (we paid for an ocean view). Gave us a new room after about an hour; staff was rude about it, got to new room and the power was out of the whole building. Room quality is about a 2 star. Sheets had someone's blood on them. Charged $70 per day for parking that we were not expecting. Waves around ocean are deadly espcecially for children. Do not stay here!!!
Se hospedó 7 noches en marzo de 2024
Respuesta de Jodi, el 18 mar. 2024
Aloha David,Thank you for sharing your thoughtful feedback about your experience at Outrigger Kauai Beach Resort & Spa. We sincerely apologize for the service failure you experience. Your feedback for improvement has been shared with the rest of our team. Mahalo Nui Loa!Jodi Omo

8/10 Bueno

Gary

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful property
Se hospedó 1 noche en marzo de 2024
Respuesta de Moani- Guest service, el 17 mar. 2024
Aloha, thank you for staying with us! We are glad it looks like you enjoyed your stay, your review is kindly appreciated. We hope to welcome you back!Me ke aloha pumehana(with warm regards)

6/10 Aceptable

UNURJARGAL

Se hospedó 4 noches en febrero de 2024
Respuesta de Jodi, el 18 mar. 2024
Aloha,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is wonderful! It’s clean, quiet and gorgeous! The pools and hot tub are perfect. The bar and restaurants were very good. The front desk was friendly and responsive. Our room was clean and the view was amazing! The only thing I could suggest to improve is the beach towels…they could be bigger and more absorbent. Otherwise, this is a 10 out of 10!
Se hospedó 3 noches en marzo de 2024
Respuesta de jodi, el 17 mar. 2024
Aloha Jennifer,Aloha Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

6/10 Aceptable

Rhonda

Viaje familiar
This place need a major upgrade. Water never got hot. Cleanliness was a big issue with me. I do love that it was right next to the ocean.
Se hospedó 5 noches en marzo de 2024
Respuesta de Guest service, el 16 mar. 2024
Aloha, thank you for staying with us. We apologize for any inconvenience you met during your stay & thank you for addressing the issues, it is kindly appreciated. We truly do hope to exceed our guests expectations for future stays & provide your relaxing experience here at Outrigger. Me ke aloha pumehana(with warm regards)

6/10 Aceptable

Nigel

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Jodi, el 17 mar. 2024
Aloha Nigel,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Conveniently located close to Lihue Airport. Friendly service. Comfortable rooms.
Se hospedó 1 noche en marzo de 2024
Respuesta de Moani- Guest service, el 15 mar. 2024
Aloha, thank you for staying with us! We are glad it looks like you enjoyed your stay. Our apologies if you were met with any inconvenience. Our team strives to provide a relaxing & welcoming stay for all guests. We hope to welcome you back!Me ke aloha pumehana(with warm regards)

6/10 Aceptable

Solveig

Le gustó: Limpieza y servicio y personal
Die Anlage liegt sehr einsam am Strand - was sehr schön ist. Sie ist allerdings schon etwas in die Jahre gekommen. Lampen waren defekt, statt hotelstuhl stand ein alter Bürostuhl im Zimmer und nachdem wir dann noch eine Maus unter dem Bett entdeckt haben, sind wir in ein anderes Zimmer umgezogen. Angezeigte Mängel wurde immer sofort behoben. Wen solche Kleinigkeiten nicht so sehr stören, der ist in der ansonsten sehr schönen, ruhigen Standlage des Resorts gut aufgehoben.
Se hospedó 6 noches en marzo de 2024
Respuesta de CS, el 14 mar. 2024
Mahalo for your feedback. We thank you for your business.

10/10 Excelente

Kevin

Viaje en grupo, Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice resort with great food, service and amenities.
Se hospedó 2 noches en marzo de 2024
Respuesta de CS, el 12 mar. 2024
Aloha,Thank you for choosing to stay at the OUTRIGGER Kauai Beach Resort and Spa. We thank you for your business and feedback.Mahalo

10/10 Excelente

Kyle

Se hospedó 2 noches en marzo de 2024
Respuesta de Jodi, el 1 abr. 2024
Aloha Kyle,Sincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi

10/10 Excelente

david

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice
Se hospedó 5 noches en marzo de 2024
Respuesta de Jodi, el 11 mar. 2024
Aloha DavidSincere mahalo for taking the time to provide valuable feedback on your recent stay.The reviews are used to address any issues and also to recognize great performance.We look forward to your future stays with us, and mahalo for completing the review. Mahalo Nui Loa,Jodi Omo

8/10 Bueno

Ripley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en marzo de 2024
Respuesta de Moani- Guest service, el 11 mar. 2024
Aloha, thank you for staying with us! We hope everything we offered was to your expectations and incase it was not, we do truly apologize for any inconvenience you were met with. Mahalo, we hope to welcome you back on property!Me ke aloha pumehana(with warm regards)