We had been looking forward to our stay at this property due to the ideal location and inviting photos on the website. However, the noise level at the flat (which dramatically impacted our sleep) made our stay in Lisbon rather disappointing.
Negatives: 1) Location and Noise Level. I had specifically asked about the noise level from the trams/streetcars/buses on the street below prior to booking but was assured that being on the second level and with shutters and curtains the noise level was only slight. Not so. At least two of us never got a good night’s sleep during four nights in Lisbon. Sleep deprivation is not a good way to start a vacation. 2) Property Condition. Although recently refurbished, we found the sofa somewhat stained, the kitchen missing the oven door and cooking items in poor condition. The dryer (as noted in the online photo) was completely broken. Plus, cleanliness wasn’t of the highest level.
Positives: 1) Location. The flat was only a few minutes walk to many wonderful sites!! Plus, a stellar cafe was only two blocks away (Copenhagen Cafe), which made breakfast enjoyable (especially since the coffee-maker in the flat wasn’t great). 2) Bedrooms. The beds were super comfortable and the linens very clean and crisp. Also, the AC was great once we figured out the overall system. 3) Photos. Almost all online photos were accurate (though they must have been taken right after the refurbishment), except for the laundry room with washer and dryer and the street scenes. (Currently, two nearby buildings are undergoing renovation.) 4) Staff. Communication with staff prior to arrival was very prompt, helpful, and friendly. Early access to the flat was made available, which was very welcome after an international flight. Two sets of keys were made available.