The staff were nice, but the initial room i was provided was really poor. The toilet leaked everytime you flushed it and the room smelled like stale water. The room was generally outdated and needed renovating. I booked a twin room where the mattresses were essentially sitting on a kids bed, which were very hard and uncomfortable. The hotel did provide a double bed room as an alternative after the first night which was much better, looked cleaner, had a correctly functioning toilet and less outdated, however the mattress did remain uncomfortable and hard, but at least it was better than the initial room. I would not recommend booking a twin room, but the double room was adequate. If the hotel had a bit of renovating to fix the issues, it could be an affordable option to stay in Lisbon, but for me it was the main negative of my trip to Lisbon. Once again the main positve is that the staff were nice and helpful, and they did provide a suitable alternative when I raised an issue about initial room. If you are planning on booking this hotel ensure you book a double room, as the twin room was not up to standard.
