Our family has enjoyed VRBO vacations across the U.S. since 2022, but this was our first disappointing experience. We were excited about this lakefront property with a pool, spa, and "fully-equipped upscale kitchen." Unfortunately, the issues began immediately.Upon arrival, we noticed every window was filthy, making it hard to enjoy the lake views. While unpacking, it became clear the house wasn’t clean, and we spent the first afternoon cleaning ourselves. The kitchen was even missing a trashcan, which the house managers claimed was on order.Later, we turned on the air conditioning only to be hit with an awful stench. Thinking it was stale air, we tried another thermostat, but it didn’t work at all. With no choice, we turned the stinky thermostat back on, but the smell worsened, forcing us to open windows. A maintenance technician replaced the filter, but even he admitted the system wasn’t right.That evening, we discovered the hot tub wasn’t included, contrary to what we expected. We pivoted to use the fireplaces, but per management, they too, were inoperable. The following day, our daughter nearly stepped on a nail during a backyard game. Later, the pool was cleaned, but it was so filthy it needed to be shocked, making it unusable.Over two frustrating days, more issues arose, and the house managers had endless excuses. On the last day, we requested compensation for the many problems, but they refused. STAY AWAY!
