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Opiniones de Hampton by Hilton Liverpool City Center

3 out of 5
Hampton by Hilton Liverpool City Center
7 Hurst Street, Liverpool, England

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 426 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 349 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 134 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 53 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 40 de 1002 opiniones" "

8.6/10

Limpieza

8.6/10

Servicio y personal

8.2/10

Servicios

8.2/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Maribel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Totalmente recomendable
Excelente hotel. Inmejorable ubicación y servicio.
Se hospedó 2 noches en enero de 2024
Respuesta de HOM, el 25 ene. 2024
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente, Bethany - Hotel Operations Manager.

10/10 Excelente

marina isabel

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El único pero de mi estancia fue que me tiraron el protector de mi maleta, simplemente desaparecio
Se hospedó 3 noches en noviembre de 2023
Respuesta de HOM, el 5 dic. 2023
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente, Bethany - Hotel Operations Manager.

10/10 Excelente

Alberto

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente ubicacion
Respuesta de HOM, el 20 nov. 2023
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente, Bethany - Hotel Operations Manager.

8/10 Bueno

Luis alfonso

Se hospedó 1 noche en octubre de 2023
Respuesta de HOM, el 9 oct. 2023
Luis alfonso, thanks for the amazing rating. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

10/10 Excelente

Alejandro

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great
Great experience
Se hospedó 1 noche en septiembre de 2023
Respuesta de HOM, el 12 sept. 2023
Alejandro, thanks for your review of our hotel. Thanks for the perfect rating and we hope to welcome you back soon. All the best, Bethany - Hotel Operations Manager.

10/10 Excelente

Gabriela Cristina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very well ubicated . Fast and easy to check in and out . Friendly personnel. The only thing I am not so pleased to its for the breakfast in general. But also because I stayed in last summer too and on this my second visit I found out the hotel has the same or at least the same brand of waffle machine that doesn’t work properly. Anyway I had a pleasant time and would stay in again. Thanks
Se hospedó 2 noches en mayo de 2023
Respuesta de HOM, el 12 may. 2023
Wow, 5-stars! Thanks so much, Gabriela Cristina.Knowing you had a great stay brings a smile to our faces!We hope to welcome you back again and All the best, Bethany - Hotel Operations Manager.

10/10 Excelente

Patricia

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La ubicación
Se hospedó 3 noches en febrero de 2023
Respuesta de Mayur M , el 8 feb. 2023
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente,All the best, Bethany - Hotel Operations Manager.

8/10 Bueno

Jose Alfonso, Merida

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Su personal siempre fue muy amable, el hotel bien ubicado, el cuarto limpio. me gusto todo en general.
Se hospedó 3 noches en junio de 2022
Respuesta de Izaskun , el 14 jun. 2022
Querido Jose Alfonso, gracias por tus comentarios. ¡Tu reseña significa mucho para nosotros! Nos alegra escuchar que has disfrutado de tu estancia. ¡Esperamos tenerte de vuelta muy pronto! Un saludo, Izaskun

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
Buena ubicacion Buena atencion Habitaciones limpias y acondicionadas
Se hospedó 2 noches en diciembre de 2019

8/10 Bueno

Gotzon

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2019

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Paul

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I paid 200 pound for a whole families to stay in their family room. It was tiny dirty. The beds was terrible. The food was terrible. The staff was terrible. Absolutely everything about it. I will not be staying here again.
Se hospedó 1 noche en abril de 2024
Respuesta de HOM, el 29 abr. 2024
Paul, thanks for your feedback. We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you. Please drop us a message so we can discuss this. All the best, Jarryd - Hotel Operations Manager.

10/10 Excelente

Franklin, Parksville

Se hospedó 1 noche en abril de 2024
Respuesta de HOM, el 30 abr. 2024
Thanks for the perfect rating, Franklin. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.

8/10 Bueno

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lack of dropped curbs around the outside of the hotel, as a wheelchair user everytime we left or returned to the hotel i had to dtive my chair on the road to the drop off point as there are NO dropped curbs anywhere. Unfortunately alot of Liverpool turned out to be like this.
Se hospedó 3 noches en marzo de 2024
Respuesta de HOM, el 5 abr. 2024
Mark, thanks for taking the time to leave a review. Thanks for the feedback and please feel free to drop us a message so we can discuss this. All the best, Ruth - Hotel Operations Manager.

10/10 Excelente

Stevie

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location for sightseeing the docks and restaurants.
Se hospedó 2 noches en marzo de 2024
Respuesta de HOM, el 3 abr. 2024
Wow, 5-stars! Thanks so much, Stevie. It's good to know that our location was handy for your trip. We hope to welcome you back and All the best, Jarryd - Hotel Operations Manager.

10/10 Excelente

Daniel

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the nightlife
Se hospedó 3 noches en febrero de 2024
Respuesta de HOM, el 3 abr. 2024
Wow, 5-stars! Thanks so much, Daniel. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.

8/10 Bueno

Peter

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property very clean and tidy. Slight problem with the room. But quickly sorted by shift manager Elinor.
Se hospedó 2 noches en marzo de 2024
Respuesta de HOM, el 26 mar. 2024
Peter, thanks for taking the time to leave a review. We're happy to see you were satisfied with the hotel's cleanliness. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.

8/10 Bueno

Sandra

Le gustó: Limpieza
Se hospedó 2 noches en marzo de 2024
Respuesta de HOM, el 26 mar. 2024
Sandra, thanks for the amazing rating. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.

6/10 Aceptable

Clevin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Not happy with the bathrooms
Se hospedó 1 noche en marzo de 2024
Respuesta de HOM, el 18 mar. 2024
Clevin, thanks for taking the time to review our hotel! Please drop us a message so we can discuss this. All the best, Jarryd - Hotel Operations Manager.

6/10 Aceptable

Anthea

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
When we got to our room the wardrobe door was off its runners and the window didn't have a latch and the sofa bed was out of alignment and twisted so you couldn't sit on it. The second room they gave us the telephone didnt work, no tv remote and again there was a problem with the sofa bed. On the first morning they were still setting up breakfast even though we were there at least an hour after the start time. The coffee machines worked intermittently. Also the carparking is very expensive.
Se hospedó 3 noches en marzo de 2024
Respuesta de HOM, el 8 mar. 2024
Anthea, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Jarryd - Hotel Operations Manager.

8/10 Bueno

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good location
Se hospedó 1 noche en febrero de 2024
Respuesta de HOM, el 1 mar. 2024
Hi John, thanks for the amazing rating. We hope to see you again and All the best, Jarryd - Hotel Operations Manager.

6/10 Aceptable

Dylan

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Breakfast is a shambles. A free for all with the breakfast area stuffed into a corner of the room. No restaurant and poor bar area.
Se hospedó 1 noche en febrero de 2024
Respuesta de HOM, el 21 feb. 2024
Hi Dylan, thanks for the feedback. We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better. All the best, Jarryd - Hotel Operations Manager.

10/10 Excelente

Andrew

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Brilliant hotel for a short stay in Liverpool. The hotel staff were very friendly and helpful. The room was clean and everything you needed. Good choice at breakfast though it was a little busy and crowded at peak times. The hotel is really convenient for Albert Dock and Liverpool one, both within easy walking distance.
Se hospedó 2 noches en febrero de 2024
Respuesta de HOM, el 21 feb. 2024
Wow, 5-stars! Thanks so much, Andrew. We're glad you felt the team were friendly and helpful. That's what we like to hear! We're pleased to hear you were impressed by the options at the buffet breakfast. We hope to welcome you back and All the best, Jarryd - Hotel Operations Manager.

10/10 Excelente

matthew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Really nice stay at this hotel would definitely recommend
Se hospedó 2 noches en febrero de 2024
Respuesta de HOM, el 21 feb. 2024
matthew, thanks for taking the time to leave a review. We're glad to see your trip was worthy of 5-stars. Thanks for the recommendation and we hope to see you again. All the best, Jarryd - Hotel Operations Manager.

10/10 Excelente

Tracey

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a quiet location only stayed over for one night
Se hospedó 1 noche en febrero de 2024
Respuesta de HOM, el 14 feb. 2024
Wow, 5-stars! Thanks so much, Tracey. We hope to see you again and All the best, Bethany - Hotel Operations Manager.

6/10 Aceptable

John

No le gustó: Limpieza y servicio y personal
One of the bath towels was filthy. The breakfast staff stood around talking when tables needed clearing when the place was very busy. The price of drinks at the bar was extortionate. Have used this hotel on quite a few occasions but I doubt if I'll go back. Finally took about 20 mins to check in when there was only one person in front of me and was asked for payment when I had already paid on booking
Se hospedó 2 noches en febrero de 2024
Respuesta de HOM, el 9 feb. 2024
John, thanks for your comments. Please drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overnight stay with granddaughter. Great location and easy parking. Parking expensive at £20 a day.
Se hospedó 1 noche en febrero de 2024
Respuesta de HOM, el 9 feb. 2024
Wow, 5-stars! Thanks so much, Christopher. It's good to know that our location was handy for your trip. Thanks for the feedback and All the best, Bethany - Hotel Operations Manager.

10/10 Excelente

Nikki

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Always great ..
Se hospedó 3 noches en enero de 2024
Respuesta de HOM, el 1 feb. 2024
Wow, 5-stars! Thanks so much, Nikki. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

8/10 Bueno

Kelly

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Perfect location, enjoyed our stay here, family room could of been bigger would stay again.
Se hospedó 2 noches en enero de 2024
Respuesta de HOM, el 31 ene. 2024
Hi Kelly, thanks for the amazing rating. We're glad to see you had an enjoyable stay. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

10/10 Excelente

ERCAN

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 7 noches en enero de 2024
Respuesta de HOM, el 31 ene. 2024
Thanks for the 10/10 rating, ERCAN. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

2/10 Terrible

Ellie

No le gustó: Servicio y personal
Se hospedó 1 noche en enero de 2024
Respuesta de HOM, el 29 ene. 2024
Hi Ellie, please drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.

6/10 Aceptable

Sandra

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not the usual Hilton standard
Good location but not up to the usual Hilton standards. Male toilets on the mezzanine level were disgusting according to other half. Towel marked with what I hope was fake tan smears, couch/bed in room marked. Conditioner in bathroom looked like some in it but it was all clogged up and couldn’t get any out.
Couch/bed
Towel
Toiletries
Clogged conditioner
Se hospedó 1 noche en enero de 2024
Respuesta de HOM, el 29 ene. 2024
Hi Sandra, thanks for the feedback. Please drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.

10/10 Excelente

Iain

Se hospedó 2 noches en enero de 2024
Respuesta de HOM, el 25 ene. 2024
Thanks for the perfect rating, Iain. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

10/10 Excelente

Lynn

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We had a great time in Liverpool such an amazing city The hotel was clean the staff were excellent very polite and friendly we had one issue with our room with the window but it was dealt with very quickly and we were moved room without any problems
Se hospedó 3 noches en enero de 2024
Respuesta de HOM, el 23 ene. 2024
Thanks for the 10/10 rating, Lynn. We're happy to know you had a lovely stay at our hotel. We're committed to delivering a great experience to our guests. We're happy to see you were impressed. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

10/10 Excelente

Bernard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The position of the hotel regarding sightseeing availability on foot and the main shopping centre
Se hospedó 2 noches en enero de 2024
Respuesta de HOM, el 23 ene. 2024
Wow, 5-stars! Thanks so much, Bernard. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

8/10 Bueno

Tracy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de HOM, el 23 ene. 2024
Hi Tracy, thanks for the amazing rating. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

8/10 Bueno

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fine for an overnight stay.
Clean room. On site parking available but expensive. Had high expectations given the price but the reality was the hotel was comparable to a Premier Inn. Nothing wrong with Premier Inn at all but you expect a hotel that’s part of the Hilton group to offer a little more.
Se hospedó 1 noche en enero de 2024
Respuesta de HOM, el 23 ene. 2024
Robert, thanks for taking the time to leave a review. We highly appreciate the feedback and hope to welcome you back again. All the best, Bethany - Hotel Operations Manager.

10/10 Excelente

Steven

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de HOM, el 23 ene. 2024
Thanks for the 10/10 rating, Steven. We hope to see you again and All the best, Bethany - Hotel Operations Manager.

8/10 Bueno

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de HOM, el 15 ene. 2024
Hi John, thanks for the amazing rating. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

6/10 Aceptable

Jason

Le gustó: Limpieza, servicios, condiciones de la propiedad
Slow check in due to issues with the computer system. Room was lovely & clean. Unfortunately breakfast was a bit of a let down, over crowded (maybe extend breakfast hours rather than trying to get everyone in before 10?). Coffee undrinkable, squash instead of fruit juice not sure why? Generally disappointing.
Se hospedó 1 noche en enero de 2024
Respuesta de HOM, el 15 ene. 2024
Jason, thanks for your feedback. Thank you for letting us know about the breakfast. Your feedback helps us do better. Please feel free to drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.

10/10 Excelente

Lyn

Se hospedó 2 noches en enero de 2024
Respuesta de HOM, el 1 feb. 2024
Wow, 5-stars! Thanks so much, Lyn. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

8/10 Bueno

Mark

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
The room was valued for money. The breakfast needs a lot of improvement though. Sausage bacon and scrambled egg were awful. Croissants bread and fruit was fresh.
Se hospedó 2 noches en enero de 2024
Respuesta de HOM, el 10 ene. 2024
Mark, thanks for the amazing rating. Thank you for letting us know about the breakfast. Your feedback helps us do better. We hope to welcome you back and All the best, Bethany - Hotel Operations Manager.

10/10 Excelente

Anas

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en enero de 2024
Respuesta de HOM, el 9 ene. 2024
Thanks for the 10/10 rating, Anas. We hope to see you again and All the best, Bethany - Hotel Operations Manager.

8/10 Bueno

Michael

Viaje familiar
Le gustó: Limpieza y comodidad de las habitaciones
Great Location
Great Location, Very Central. Hotels a little tired and as previous reviews they cannot handle breakfast. You just need to accept what will be there and go for it. Good value for a very central hotel in a big city.
Se hospedó 1 noche en enero de 2024
Respuesta de HOM, el 9 ene. 2024
Michael, thanks for taking the time to review our hotel! We appreciate the feedback and hope to see you again. All the best, Bethany - Hotel Operations Manager.

8/10 Bueno

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de HOM, el 9 ene. 2024
Kevin, thanks for the amazing rating. We hope to see you again and All the best, Bethany - Hotel Operations Manager.

6/10 Aceptable

man fun

Viaje familiar
Le gustó: Limpieza y servicio y personal
未必會再想入住的酒店。
房間長期有機器聲音出來，晚上深夜也有。 另外， 早餐質素很差， 不多選擇。 加床的床太軟。 地鐵，距離火車站有一套路， 但尚算ok. 服務尙算ok。
Se hospedó 1 noche en enero de 2024
Respuesta de HOM, el 9 ene. 2024
非常感谢您对我们酒店的评论。我们很高兴得知您享受到愉快的住宿体验。这也是我们员工最大的骄傲，因此，您的反馈对我们而言很重要。我们期待着您的再次光临, Bethany - Hotel Operations Manager.

4/10 Malo

Lindsay

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de HOM, el 9 ene. 2024
Hi Lindsay, please feel free to drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.

10/10 Excelente

Maddison

Se hospedó 2 noches en enero de 2024
Respuesta de HOM, el 9 ene. 2024
Thanks for the 10/10 rating, Maddison. We hope to see you again and All the best, Bethany - Hotel Operations Manager.

8/10 Bueno

Ellis

Viaje familiar con niños
Le gustó: Servicio y personal
We arrived at the property to quite a queue to check in, this was worked really fast and with great service. Our initial room’s sofa bed was broken and we were moved straight away on speaking to the staff at on reception. The service was brilliant and nothing was too much. The only downfall is that the breakfast wasn’t the best but it was ok for being complementary but I wouldn’t pay for it. A very great stay none the less and I would highly recommend it.
Se hospedó 1 noche en enero de 2024
Respuesta de HOM, el 8 ene. 2024
Ellis, thanks for the amazing rating. It's rewarding to see the service you received stood out. Thanks for the feedback and we hope to welcome you back soon. All the best, Bethany - Hotel Operations Manager.

8/10 Bueno

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was lovely, pillows were horrendous I didn’t sleep well the 2 nights we were there.. Breakfast was very disappointing, we were told the wrong time on the first day so had to go out for breakfast and on the second day it was carnage. Limited choices, very limited access to even a table, 1 coffee machine working.. It wasn’t set up to cope with it not being busy let alone when it did get busy.. Staff were busy being pulled from pillar to post to try to cope with the demand but didn’t have a fighting chance in my opinion.. Other than that the location was brilliant and was happy to have bag storage in the final day as our train home wasn’t until the evening..
Se hospedó 2 noches en diciembre de 2023
Respuesta de HOM, el 2 ene. 2024
Hi, thanks for taking the time to review our hotel! Please drop us a message so we can discuss this. All the best, Bethany - Hotel Operations Manager.