2/10 Terrible
Natalia S.
9 ago. 2025
No le gustó: Limpieza
DO NOT STAY - BED BUG INFESTED
WARNING: BED BUG INFESTATION – HEALTH & SAFETY RISK!We booked this property for my mom’s 50th birthday. Night 1, my mom, nephew, brother, and 4-year-old son, all sleeping in the game room, woke up covered in painful bed bug bites. We sent the owner photos of the bugs and bites. Hours later, they offered only 250 and a “touch-up clean”.Bed bugs require professional extermination treatment, not quick cleaning. Instead of enjoying my planned vacation, I spent my time buying medication for my family and trying to get the owner and VRBO to care and help us find a solution. My mom slept on the living room couch for her 50th birthday since the game room and those beds were off-limits. Our luggage is still “cooking” outside weeks later, terrified of bringing the infestation back into OUR homes.We discovered a review from 2023 describing the exact same bed bug infestation, so the owner clearly knows, yet continues to lie to guests and take their money and putting our children at risk.We didn’t want to leave since we had used our PTO and spent our hard-earned money, but the 3 remaining nights were not to listing expectations and what we agreed to. They made no effort to relocate us, and we believe the other 3 nights (75% of our stay) should be refunded. The owner still refuses to do the right thing. We will be pursuing legal action. This is a serious health and safety hazard.DO NOT PUT YOUR FAMILY AT RISK!-Natalia
Natalia S.
Se hospedó 4 noches en julio de 2025
