2/10
Absolutely worst holiday experience ever. Flat was disgusting and not at all as described. The listing claimed it was a 3 bedroom that slept 6 (3 couples) it was a 2 bedroom with a tiny fold out futon type thing in the front room that was too small for my 5'3 wife. BUT IT GETS WORSE, WE WERE LOCKED IN AND HAD TO CALL THE FIRE BRIGADE to escape due to the broken lock. The noxious fumes made us sick. Management said this was known problem and we should use a knife to open the door. We waited an hour for them to come and open the door. I returned the key 2 hours later and notified them we would not be able to stay. We found last minute accommodations at a much higher rate.The next day I made several attempts to contact the management so they could see about making other arrangements for us but the only response was " We have escalated your claim to the appropriate staff"After 72 hours with no contact from them, I had to find long terms arrangements and opened a dispute with our credit card company. After 14 days we finally heard back from management, with an email asking how did we enjoy our stay and check out instructions. HOUST management has proven themselves to be a substandard management company and this flat should be removed from VRBO.
adam B.
Se hospedó 14 noches en septiembre de 2024