2/10 Terrible
Lee A., Westminster, California
14 oct. 2025
The VRBO we paid for in London, England, did not match the photos and description provided on the VRBO website. We discovered this after traveling from California in the United States. First, we could not use the lower bedroom needed because the stair steps were too steep to use without the risk of slipping and falling. Second, the owner did not inform us of the need to climb several flights of stairs to enter the unit. Neither of these conditions were identified on the VRBO website or made known to us while exchanging emails. I decided for the safety and health of my family to leave the unit about an hour after checking in. I texted the owner to express my dissatisfaction with the unit and our decision to leave. The owner did not offer to return any of our money (knowing that we had traveled to his home from the United States based on the description he provided) or offer any other compensation for this major inconvenience. My son is an attorney and when we get home, he will be taking over the communication.

Lee A.
Se hospedó 4 noches en octubre de 2025















