Vista frontal de la propiedad

Opiniones de Montcalm Piccadilly Townhouse, London West End

5 out of 5
Montcalm Piccadilly Townhouse, London West End
65-73 Shaftesbury Avenue, Piccadilly, London, England

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 531 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 297 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 82 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 51 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 40 de 1001 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.0/10

Servicios

8.6/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

OMAR

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Service v was great
Se hospedó 2 noches en noviembre de 2023
Respuesta de The Piccadilly West End, el 4 dic. 2023
Dear Omar,I appreciate your positive feedback on our service. It's rewarding to know that your experience was enjoyable. If you have any suggestions for further enhancements or specific aspects you'd like to highlight, feel free to share. We look forward to welcoming you again for another outstanding stay.Best regards,Tarun Bhandari Hotel Manager

8/10 Bueno

Violeta

Se hospedó 1 noche en noviembre de 2022
Respuesta de Daniela Tapoi, el 21 nov. 2022
Dear Ms Violeta,Thank you very much for taking the time to rate us. We look forward to welcoming you back soon. Kind Regards, Daniela Tapoi Guest Experience Manager

4/10 Malo

BERTHA COLLAZO

Viaje en pareja
Le gustó: Servicio y personal
Los cuartos están súper chiquitos , en comparación con las fotos , mi cama no era tamaño queen como decía en mi reservación era muy más pequeña que la matrimonial
Se hospedó 2 noches en mayo de 2022
Respuesta de Daniela Tapoi - Guest Experience Manager, el 13 jun. 2022
Dear Bertha Collazo, Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your comments and apologise that your experience was less than perfect regarding the room & bed size. I sincerely regret that we did not have the opportunity to hear that you would have perhaps preferred a larger room category. We are confident that we can always find the perfect room for each of our residents. I do hope to have the opportunity to welcome you back to The Piccadilly London West End in person at some point in the future for you to restore your faith in the hotel. Kind Regards, Daniela Tapoi Guest Experience Manager The Piccadilly London West End

10/10 Excelente

Aileen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en noviembre de 2019
Respuesta de Gurdeep, el 27 nov. 2019
Dear Aileen, Thank you ever so much for your complimenting review following your recent stay with us at The Piccadilly London West End. It gives us great pleasure to read that you had a memorable experience with us. The entire team have received your feedback. This warm comment certainly serves as a wonderful motivator for us all to continue striving for service excellence. Kind Regards,

8/10 Bueno

Francisco Javier

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel para escala breve
Es un buen hotel en pleno centro cerca de todo. Fue una excelente alternativa para una pequeña escala en Londres.
Se hospedó 1 noche en julio de 2019
Respuesta de Gurdeep Singh, el 2 ago. 2019
Dear Francisco, Thank you for taking the time to post your review on Expedia. I was over the moon to read of your experience and am glad that you had a five star experience as well as the attentive service that we provide, as this is what we truly strive for at The Piccadilly London West End . Thank you also for mentioning the very helpful staff that you came across . We are indeed as you had pointed out in the heart of London. We are centrally located for exploring all parts of London attractions as you mentioned via tube, bus, or train. From the moment our guest walk out from our hotel , they relish all the major attractions London has to offer. I am ecstatic that you had found us the best and truly look forward to welcoming you back very soon on your next trip to London .

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Me encantó lo servicial que es todo el personal. Excelente. Muy buenas habitaciones pero con olor a asado del restaurante que está en la esquina. Ubicación: mejor imposible
Se hospedó 3 noches en junio de 2019
Respuesta de Valent F, el 24 jun. 2019
Dear Esteemed Guest, Many thanks for the valuable feedback. I am pleased to know that you found the staff helpful and enjoyed our location. We hope to have the opportunity of welcoming you back in the not to distant future, in the meanwhile I wish you well. Warm Regards Valent Fernandes

10/10 Excelente

Cliente verificado

Se hospedó 4 noches en mayo de 2019
Respuesta de Valent F, el 24 may. 2019
Dear Esteemed Guest, We thank you for you valuable rating on this forum. We are pleased to know that you had a good time and we hope to welcome you back in the nearest future at the Piccadilly London West End. Warm Regards Valent Fernandes

8/10 Bueno

Constantino

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en abril de 2019
Respuesta de Valent F, el 23 abr. 2019
Dear Constantino, Thank you for sharing your valuable rating on this forum. We hope you enjoyed your stay at the Piccadilly London West End and we aspire to welcome you back in the nearest future. Warm regards Valent Fernandes

8/10 Bueno

Christian

Muy buena ubicación
Se hospedó 3 noches en noviembre de 2018
Respuesta de Valent F, el 24 nov. 2018
Dear Christian, Thank you for your valuable feedback on this forum. Our guest certainly enjoy the location as we are very much located int the heart of London. We hope to have the pleasure to welcome you soon in the nearest future. Warm regards Valent Fernandes

10/10 Excelente

Cliente verificado

Una noche en Londres
Exelente atención y muy buena ubicacion.
Se hospedó 1 noche en septiembre de 2018
Respuesta de Valent F, el 11 oct. 2018
Dear Esteemed Guest, Thank you for sharing your feedback following your recent stay with us. We are delighted to know that you enjoyed the excellent service and location of the hotel. We hope to have the pleasure to welcome you back soon. With warm regards Valent Fernandes

8/10 Bueno

Luis

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena opción, cómodo, limpio y muy buena aten,
Todo muy bien, los empleados muy atentos y cordiales
Se hospedó 5 noches en junio de 2018

8/10 Bueno

Héctor

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Súper hotel! Súper atención y servicio! El Cuarto muy pequeno
Se hospedó 2 noches en enero de 2018

2/10 Terrible

Jose Luis

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Habitaciones muy pequeñas e incómodas
Fue terrible que la primera noche no pueda estirar completamente mis piernas al dormir. Soy de una estatura promedio, pero las habitaciones son tan pequeñas, que llegan a ser muy incómodas. El servicio del personal es de lo mejor, pero si las habitaciones son tan malas, no se puede ni disfrutar la estadía, ni dormir.

10/10 Excelente

Sandra

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Hector Joaquin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

10/10 Excelente

Paula

Viaje en pareja
Everyone was nice, the room very clean
Se hospedó 3 noches en mayo de 2024
Respuesta de Oksana Tsaryk , el 23 may. 2024
Dear Paula,Thank you for your feedback!We're glad to hear that you had a positive experience with our staff and found your room to be very clean. Maintaining a high standard of cleanliness is important to us, and we're pleased that it met your expectations.We hope to have the opportunity to welcome you back for another pleasant stay in the future!Warm Regards,Oksana TsarykGuest Relations Executive

10/10 Excelente

jennifer

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff went above and beyond to make our stay enjoyable. We requested to be moved to a different room upon check in. Not only did they move us to a better view, but also provided a bottle of champagne. They also had no problem holding our bags after checking out and waiting g for a red eye flight that night.
Se hospedó 3 noches en mayo de 2024
Respuesta de Oksana Tsaryk , el 15 may. 2024
Dear Jennifer,Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay with us.It's fantastic to know that our staff went above and beyond to ensure your comfort and satisfaction. We're glad we could accommodate your request for a room change and that you were pleased with the better view and the complimentary bottle of champagne.We understand the importance of convenience, especially when waiting for a late-night flight, and we're delighted that we could assist by holding your bags after checkout.Your feedback means the world to us, and we're grateful for the opportunity to have contributed to your enjoyable stay. We hope to welcome you back to our hotel in the future for another memorable experience!Warm Regards, Oksana Tsaryk Guest Relations Executive

6/10 Aceptable

Ruth

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de Oksana Tsaryk , el 8 may. 2024
Dear Ruth,Thank you for your feedback. We appreciate your honesty and value your opinion. We hope to have the opportunity to welcome you back for a better stay in the future.Warm Regards,Oksana Tsaryk Guest Relations Executive

10/10 Excelente

Rori

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de The Piccadilly London West End, el 18 abr. 2024
Dear Rori,Thank you so much for your glowing review! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience.We look forward to serving you again in the future!Warm Regards,Oksana TsarykGuest Relations Executive

10/10 Excelente

Tori

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent service from the team at the hotel Great locationand facilities Once again excellent customer service
Se hospedó 1 noche en abril de 2024
Respuesta de Oksana Tsaryk , el 8 may. 2024
Dear Tori,Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our team and that you found our location and facilities to your satisfaction. Providing exceptional customer service is our top priority, and we're delighted that we could meet your expectations once again.We look forward to welcoming you back for another fantastic stay in the future! Kind Regards,Oksana TsarykGuest Relations Executive

6/10 Aceptable

MELINA

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Noisy and small
Se hospedó 3 noches en abril de 2024
Respuesta de The Picacdilly London West End , el 14 abr. 2024
Dear Melina,Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations regarding noise levels and room size. Your comfort is important to us, and we'll certainly take your comments into consideration to improve in these areas. We appreciate your input and hope to have the opportunity to better serve you in the future.Kind Regards, Oksana Tsaryk Guest Relations Executive

10/10 Excelente

Christopher

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I cannot fault this hotel. I arrived for my wife's birthday. We were treated like royalty. Glass of fizz on arrival and they gave us another bottle to celebrate. Staff were super friendly and helpful. I would love you come again.
Se hospedó 1 noche en abril de 2024
Respuesta de The Piccadilly London West End, el 12 abr. 2024
Dear Mr Christopher,Thank you so much for your glowing review! We're absolutely delighted to hear that you and your wife had such a fantastic experience during your stay, especially for such a special occasion. It warms our hearts to know that you felt treated like royalty and that our staff went above and beyond to ensure your comfort and enjoyment. We're thrilled that you appreciated the little touches like the glass of fizz upon arrival and the extra bottle to celebrate your wife's birthday. We would be honored to welcome you back anytime, and we'll do everything we can to make your next stay just as wonderful as this one. Thank you for choosing us, and we look forward to seeing you again soon!Warm Regards,Oksana TsarykGuest Relations Executive

4/10 Malo

Michael

Se hospedó 1 noche en abril de 2024
Respuesta de The Piccadilly London West End, el 12 abr. 2024
Dear Michael,Thank you for your feedback. We're sorry to hear that your experience fell short of your expectations. Please know that your satisfaction is important to us, and we will work diligently to address these concerns. If you decide to give us another chance in the future, we'll do our best to ensure a more enjoyable stay for you.Sincerely,Oksana TsarykGuest Relations Executive

10/10 Excelente

Terri

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Perfect location, situated between theater and Chinatown districts. Very close to Piccadilly Circus and underground. The property was sufficient, the bathroom was tight, I would not have fit into the shower if I was any larger. The concierge had a permanent scowl, not sure we ever saw a smile on his face, all others are friendly and kind.
Se hospedó 4 noches en abril de 2024
Respuesta de The Piccadilly London West End, el 12 abr. 2024
Dear Terri,Thank you for sharing your feedback with us. We're thrilled to hear that you found our location to be perfect for exploring the vibrant theater and Chinatown districts, as well as being conveniently close to Piccadilly Circus and the underground. We appreciate your comments regarding our property and will certainly take your feedback about the bathroom size into consideration for future improvements. We apologize if the demeanor of our concierge did not meet your expectations, and we will address this internally to ensure all our staff members provide friendly and welcoming service. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm Regards,Oksana TsarykGuest Relations Executive

8/10 Bueno

Ali

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location was excellent
Se hospedó 1 noche en abril de 2024
Respuesta de The Piccadilly London West End, el 5 abr. 2024
Dear Ali,We're thrilled to hear that you found our location excellent! We strive to provide our guests with the best possible experience, and it's wonderful to know that our convenient location added value to your stay. Thank you for sharing your positive feedback, and we hope to have the pleasure of hosting you again in the future!Warm Regards,Oksana TsarykGuest Relations Executive

8/10 Bueno

Armando

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Small shower but everything else is nice. City noise at night but location is perfectly located.
Se hospedó 5 noches en marzo de 2024
Respuesta de The Piccadilly London West End, el 5 abr. 2024
Dear Armando,Thank you for your feedback! We're delighted to hear that you found our location convenient and enjoyed your overall stay. We understand that city noise can sometimes be an issue, and we apologize for any inconvenience it may have caused. We'll certainly take your comments into consideration as we strive to improve our guests' experiences. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Warm Regards,Oksana TsarykGuest Relations Executive

10/10 Excelente

Linda Jean

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de The Picacdilly London West End , el 27 mar. 2024
Dear Linda Jean,Thank you for your positive review! We greatly appreciate your feedback and are thrilled to hear that you had a good experience. We look forward to serving you again in the future!Warm Regards,Oksana TsarykGuest Relations Executive

10/10 Excelente

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location
Se hospedó 2 noches en marzo de 2024
Respuesta de The Piccadilly London West End, el 21 mar. 2024
Dear Paul,Thank you so much for taking the time to leave us a review! We're thrilled to hear that you enjoyed our location. We believe that being situated in such a wonderful spot adds to the overall experience of our establishment. We appreciate your feedback and hope to welcome you back again soon! Warm Regards,Oksana TsarykGuest Relations Executive

10/10 Excelente

Timothy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
What a great hotel in a great location! But even better is how great the staff was to my family who arrived very early in the morning of check in. They were able to drop their bags off and when they returned that evening, everything was in the room waiting along with a nice note. Also appreciate that the manager reached out by email day prior to ask if we needed anything. Highly recommend!
Se hospedó 1 noche en marzo de 2024
Respuesta de The Picacdilly London West End , el 9 mar. 2024
Dear Timothy,Thank you for your wonderful review! We're delighted to hear that you had such a positive experience with us. Providing exceptional service to our guests, especially during special circumstances like early arrivals, is always our top priority. We're thrilled that our team was able to accommodate your family's needs and make your stay memorable. Your kind words about our staff mean a lot to us. We truly appreciate your recommendation and look forward to welcoming you and your family back again soon! Warm Regards,Oksana TsarykGuest Relations Executive

10/10 Excelente

Teresa

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fantastic property, so close to everything, steps away from Chinatown, Theatre District, Piccadilly Circus and Regent street! Will definitely be back!
Se hospedó 3 noches en febrero de 2024
Respuesta de The Piccadilly London West End, el 3 mar. 2024
Dear Teresa,Thank you for your fantastic review! We're thrilled to hear that you enjoyed our prime location, just steps away from Chinatown, the Theatre District, Piccadilly Circus, and Regent Street. It's wonderful to know that you had a memorable experience with us.We look forward to welcoming you back on your next visit.Warm Regards,Oksana TsarykGuest Relations Executive

8/10 Bueno

Carol

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Loved the fruit in the room, and fresh fruit at breakfast
Se hospedó 1 noche en febrero de 2024
Respuesta de The Piccadilly London West End, el 3 mar. 2024
Dear Carol,Thank you for sharing your positive experience with us! We are delighted to hear that you enjoyed the fresh fruit amenities in your room and appreciated the selection at breakfast. Our team aims to provide a delightful stay for our guests, and it's rewarding to know that we contributed to your satisfaction.We look forward to the opportunity to welcome you back to The Piccadilly London West End on your next visit to the area.Warm Regards,Oksana TsarykGuest Relations Executive

10/10 Excelente

Piv

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de The Piccadilly London West End, el 28 feb. 2024
Dear Piv,Thank you for your feedback! We're delighted to hear that you had an excellent experience during your stay. Looking forward to welcoming you back soon.Warm Regards,Oksana TsarykGuest Relations Executive

10/10 Excelente

Trevor

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excellent service was outstanding
Se hospedó 1 noche en febrero de 2024
Respuesta de The Piccadilly London West End, el 28 feb. 2024
Dear Trevor,Thank you for your wonderful review and for choosing to stay with us! We are thrilled to hear that you found our service to be outstanding. Providing excellent service is our top priority, and we are delighted that we were able to meet your expectations.Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another exceptional experience.Warm Regards,Oksana TsarykGuest Relations Executive

10/10 Excelente

Sonya

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel is charming, clean, accessible to the theatre, Covent Garden, pubs and nearby shopping. Attentive professional staff and very nice breakfast room with great coffee. The rooms are extremely clean and nicely designed. Will definitely return!
Se hospedó 1 noche en febrero de 2024
Respuesta de The Piccadilly London West End, el 25 feb. 2024
Dear Ms Sonya,Thank you so much for your glowing review! We're thrilled to hear that you found our hotel charming, clean, and conveniently located near the theatre, Covent Garden, pubs, and shopping. Our team works hard to provide attentive and professional service, and we're delighted that you enjoyed our breakfast offerings and the quality of our coffee. It's wonderful to know that you found our rooms exceptionally clean and well-designed. We can't wait to welcome you back on your next visit! Warm Regards,Oksana TsarykGuest Relations Executive

8/10 Bueno

Mark

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de The Piccadilly London West End, el 25 feb. 2024
Dear Mr Mark,Thank you for taking time to share your experience with us.We are really appreciate your feedback, it's mean a lot for us.Hope will have the opportunity to welcome you back for better experience. Warm Regards,Oksana TsarykGuest Relations Executive

10/10 Excelente

Michelle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Such a wonderful place to stay! Beautiful and exceeded our expectations! Lovely touch for my partners birthday - made it a truly special celebs
Se hospedó 1 noche en febrero de 2024
Respuesta de The Piccadilly London West End, el 22 feb. 2024
Dear Michelle,Thank you so much for your kind words! We're delighted to hear that you had a wonderful stay with us and that we were able to exceed your expectations. It was our pleasure to help make your partner's birthday special and memorable. We hope to have the opportunity to welcome you back for another fantastic experience in the future!Warm Regards,Oksana TsarykGuest Relations Executive

10/10 Excelente

Ben

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great all round
Great location and excellent hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de The Piccadilly London West End, el 16 feb. 2024
Dear Mr Ben,We would like to express our sincere gratitude for taking the time to share your positive feedback regarding your recent stay at The Piccadilly London West End.It brings us immense joy to learn that you found our hotel to be in an excellent location and that you enjoyed your overall experience. Your satisfaction is our top priority, and your kind words serve as motivation for our team to continue delivering exceptional service.Your feedback is valuable to us, and it encourages our team to maintain the high standards of service that we aim to provide. Once again, thank you for choosing The Piccadilly London West End, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future. Warm Regards,Oksana TsarykGuest Relations Executive

8/10 Bueno

Kenji

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de The Piccadilly London West End , el 9 feb. 2024
Dear Kenji ,Thank you for your rating! We're glad to hear that you had a positive experience overall. We value your feedback and hope to have the opportunity to exceed your expectations in the future!Warm Regards,Oksana TsarykGuest Relations Executive

10/10 Excelente

Clo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de The Piccadilly London West End, el 6 feb. 2024
Thank you for your lovely feedback.

10/10 Excelente

manny

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Absolutely amazing staff and hotel great location with China town just across the road lots of theaters pubs and restaurants, soho also couple of mins town the round. Staff were amazing when we arrived over 1 hour early are room was ready for us so checked in early, we were shown to are room and we were also upgraded to a club room but also had a bottle of Prosecco and chocolates for my wifes 40th we only mentioned it was her birthday when making the booking! Can't believe they remembered and dine that for her very thoughtful from the staff!!! Also kept are bags safe when we booked out and went to do more sightseeing for the day. We will definitely be staying again!!! Thank you to all the staff!
Se hospedó 1 noche en enero de 2024
Respuesta de The Piccadilly London West End, el 6 feb. 2024
Thank you for your feedback.We are delighted you enjoyed your stay with us, and most importantly that every single member of the team took such great care of you. Thank you also for highlighting our facilities, we hope our little present was enjoyable. I have shared your comments with everyone, and they are absolutely delighted with your comments.On behalf of the entire team, we look forward to welcoming you back in the future. and when you do decide to come again, please do not hesitate to contact our Guest experience team directly, so that they can personally oversee your future visits.Warm Regards,Bianca Luca

10/10 Excelente

Lisa

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I enjoyed the boutique feel of this hotel but with the services that you would expect but from a much larger hotel. Staff were attentive, friendly and overall a great stay experience.
Se hospedó 1 noche en enero de 2024
Respuesta de The Piccadilly London West End, el 25 ene. 2024
Dear Ms Lisa,Thank you for choosing our hotel and for sharing such positive feedback about your recent stay. We're thrilled to learn that you enjoyed the boutique feel of our hotel combined with the services expected from a larger establishment.Your kind words about our attentive and friendly staff are truly appreciated. Providing a great stay experience for our guests is our top priority, and we're delighted to know that we succeeded during your visit.We look forward to the pleasure of hosting you again whenever your travels bring you our way.Warm regards,Luanne Dias Hotel Manager

10/10 Excelente

Evans

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel for the theatres
Great hotel location for West End theatres especially Sondiem which is a couple of minutes walk away Very friendly and helpful staff, lovely bedroom and excellent breakfast
Se hospedó 1 noche en enero de 2024
Respuesta de Oksana Tsaryk, el 23 ene. 2024
Dear Mr Evans, Thank you for choosing to stay with us and for sharing such positive feedback about your experience. We're delighted to hear that our hotel's location, especially its proximity to West End theatres, was convenient for you. Your kind words about our very friendly and helpful staff, the lovely bedroom, and the excellent breakfast are truly appreciated. Providing a memorable and comfortable experience for our guests is our top priority, and it's wonderful to know that we succeeded during your stay. If you have any specific preferences or requests for your next visit, please feel free to let us know. We look forward to the pleasure of hosting you again whenever your travels bring you our way.Warm Regards,Oksana TsarykGuest Relations Executive

8/10 Bueno

Brian

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Der var meget koldt på hele hotellet de første 2 dage, men det blev Ok den sidste dag. Rengøringen var ikke i top.
Se hospedó 3 noches en enero de 2024
Respuesta de Luanne Dias, el 23 ene. 2024
Dear Mr Brian, Thank you for taking time to share your valued feedback with us. We appreciate your insights, and we're genuinely sorry to hear about the challenges you experienced during the first two days of your visit. We sincerely apologize for any discomfort caused by the temperature throughout the hotel. Our guests' comfort is of utmost importance, and we will investigate and address this issue promptly to ensure a consistently pleasant environment. Additionally, we regret to hear that the cleaning did not meet your expectations. Your comments are taken seriously, and we will review our cleaning processes to ensure top-notch standards are maintained consistently. Your feedback is invaluable in helping us improve, and we appreciate your understanding. If there are any specific details you would like to share or if you have further concerns, please feel free to contact us. We hope to have the opportunity to welcome you back for an improved and more comfortable stay in the future.Warm Regards,Luanne DiasHotel Manager

10/10 Excelente

Colin

Se hospedó 1 noche en enero de 2024
Respuesta de Luanne Dias, el 23 ene. 2024
Dear Mr Colin, Thank you so much for taking the time to share your positive experience with us. Your satisfaction is our ultimate goal, and we are thrilled that we were able to meet your expectations during your stay. We truly appreciate your support and hope to have the pleasure of hosting you again for another fantastic stay.Warm Regards,Luanne DiasHotel Manager

8/10 Bueno

Shail, Owatonna

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful location, in the heart of everything and walkable to night life, restaurants, china town, theatres and everything else. Hotel is well staffed and all the employees were wonderful. Rooms in London overall are small, but this hotel designed the rooms and bathrooms to feel spacious. Only issue we had was the Wi-fi did not work in our room and the phone did not work so had to keep going to front desk to request stuff.
Se hospedó 5 noches en enero de 2024
Respuesta de Luanne Dias, el 18 ene. 2024
Dear Mr Shail,Thank you very much for taking the time to share your feedback regarding your recent stay with us.I was delighted to read that overall; you enjoyed your stay and that you found the location and service you received from my team excellent.We genuinely value and appreciate your feedback and apologize that your experience was less than perfect in regard to Wi-fi and phone.I hope that your current experience with us has not deterred you from staying with us again. Warm regards,Luanne Dias Hotel Manager

10/10 Excelente

Vishwanath

Le gustó: Limpieza, servicios, condiciones de la propiedad
Great place to stay
Se hospedó 2 noches en enero de 2024
Respuesta de The Piccadilly London West End, el 6 feb. 2024
Thank you for your feedback.It means a lot for us.Have a lovely day ahead.Warms Regards,Bianca Luca

10/10 Excelente

Marc

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 4 noches en enero de 2024
Respuesta de Luanne Dias , el 18 ene. 2024
Dear Marc Hollid-Ausset, We sincerely appreciate your recent stay with us. Thank you for choosing The Piccadilly London West End. We trust that your experience was enjoyable and met your expectations. We look forward to welcoming you back for another wonderful visit in the future!Warm regards,Luanne Dias Hotel Manager

10/10 Excelente

Sarah

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Amazing Location
Great hotel, good service and fab location. Thank you
Se hospedó 1 noche en enero de 2024
Respuesta de Luanne Dias , el 18 ene. 2024
Dear Sarah Hayles,Thank you very much for writing this nice review about your recent stay The Piccadilly London West End.We are very happy to read that you enjoyed staying in our beautiful and centrally-located Hotel in the heart of London's West End, surrounded by nice restaurants, shops and theatres. We are also delighted to know about your excellent experience with our friendly and helpful Staff.Thank you very much for your review and we very much look forward to your next visit.All the best,Luanne Dias Hotel Manager

10/10 Excelente

Gabriel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Luanne Dias, el 18 ene. 2024
Dear Gabriel Montovanelli, We sincerely appreciate your perfect 10/10 rating! It's fantastic to hear that you had a great experience during your stay. We look forward to welcoming you back for another wonderful visit in the future!Warm regards,Luanne Dias Hotel Manager

10/10 Excelente

Pamela B

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Located in the middle of everything
Respuesta de Luanne Dias, el 18 ene. 2024
Dear Pamela B Hall, We appreciate your good review! It's fantastic to know that our location served you well and added convenience to your experience. We're committed to maintaining this prime spot that puts you in the heart of everything. Thank you for choosing us, and we can't wait to welcome you back soon!Warm regards,Luanne Dias Hotel Manager