I booked for 12 days, I told them beforehand I am 80 ys old travelling with my grandaughter. They put us in a tiny room, we couldn't open the suitcases, and noisy. We requested to move to another room, which they did. But this room was infested with bedbugs. We only realised this the last day. We took photos of the bedbugs, complained in reception, and they said that must be an allergy. Later I realised through reviews, that they had this problem several times before since 2009 and the later one in December 2018. I asked for full refund as my grandaughter started suffering day 3, we thought it was allergy, and they only gave back 20%. I want to report this to health authorities, they should close this hotel until they've solved this problem. Nobody should have the same experience.
