As a solo female traveller, I felt unsafe having a ground floor room that can be accessed by anyone off the street. The rooms were right next to the bar/café close to reception and didn’t require a key card to access this section of the hotel - this is a major security and safeguarding issue. Thankfully, the sound proofing of the room worked well to eliminate outside noise (it’s in a very busy area), but there was constant noise in the corridor until at least 1am as people were in and out of the bar area and what sounded like suitcases and carts being wheeled up and down constantly. The room, whilst relatively clean, was extremely tired and in need of renovation. Whilst the tea/coffee and water provided were welcome, the unsealed bottle of water is not hygienic, and the milk packets were partially opened, so I wasn’t going to use them. Reception and bar staff are lovely though. Only had a drink in the bar, but the evening food I saw being prepared looked very nice and was a relatively decent price for central London. Didn’t stay for breakfast as £12 for a cheap pastries and coffee is not value in my opinion.
