Independent en Long Island

"This was, without question, the worst 5-star hotel I have ever stayed in. I have travelled extensively across Europe, the Americas, and Asia for both work and leisure, and this experience fell far below any reasonable 5-star standard especially disappointing as it was our honeymoon. From the start, the experience was disorganised. We had emailed the hotel in advance with our arrival time, yet upon arrival we were informed we were booked on a later boat, creating immediate confusion and stress. Once we finally arrived at the hotel, we were forced to wait three hours for our room, despite seeing many other guests check in earlier. The following day, a serious issue occurred: due to a misunderstanding by the staff, we were booked onto a tour that we had never confirmed in writing. Nevertheless, we were charged €300, and despite explaining the situation, there was nothing we could do to reverse the charge. This lack of accountability was extremely frustrating and unprofessional. Dining was another major disappointment. All restaurants on the property require advance reservations at all times, yet there are no alternative dining options on the island. Arriving at any of the four restaurants without a booking, regardless of the time of day, results in poor reception and an unwelcoming attitude from staff. Finally, checkout was rigid and inhospitable. Checkout is set at 10:00 am, which is unusually early for a luxury resort. We requested a noon checkout and were refused. Only af"

"Impecable habitación, vista preciosa, el staff súper amable, había disponibilidad y nos entregaron temprano nuestra habitación. "

"Los cuartos están muy bien y el servicio es excelente. Olvidamos una cartera en la caja fuerte y nos contactaron para avisarnos y nos ayudaron a organizar todo para recuperarla. "

"Excelente servicio y ubicación en este paraíso Australiano. "