La Quinta Inn & Suites by Wyndham Pomona

be careful when you go to this hotel, especially if Nicole attends you in the front desk. My complete bad experience started when I arrived to this hotel, I arrived at 2:20 pm and when I tried to check inn this person told me in a bad way that I should pay 20 usd or expect until 3 pm to check out. Oh my god 20 usd for 40 minutes, I decided to leave and come back later. After that the second day the same person Nicole told me that they did not have any security box available. Very strange :(. But the worst experience was when I ordered a package from eBay to the hotel and guess who received Nicole. The star of the hotel. When I arrived at the end of the day to the hotel I went for it and they told me that the package was received but the did not know when our star leaved it. I went several times the following days and they knew that she received the package but it was not there anymore. I talked to the manager and they promised to look for it but never called me back. How can they protect a person like Nicole who lose your packages and they do not respond for the item lost for this person? There was 3 strange episodies with this person but I would not come back to this hotel for people like her again. Customer service is very important for all the employees and if they are angry and the do not like their job look for another one. I lost my package my money and they lost a customer