Dear Edward,HIGH FIVE! Thank you for your PERFECT SCORE of your stay at SureStay Hotel Beverly Hills. We are thrilled you had a great experience staying with us at SureStay Hotel Beverly Hills. We would love to host you again on your next visit to SureStay Hotel Beverly Hills.We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Kind Regards,SureStay Beverly Hills Management

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Anderson,Thank you for your feedback. We're glad you found our hotel suitable for short stays, and we appreciate your comments about the nearby attractions like The Farmer Market and The Grove. We apologize if the breakfast offerings did not meet your expectations. We understand the importance of providing a satisfying breakfast, and we will consider your feedback as we work on improving the breakfast options available to our guests.We hope you had a pleasant overall experience during your stay, and we thank you for choosing our hotel. We look forward to the opportunity to welcome you back in the future.Kind Regards,SureStay Beverly Hills Management

Hi Anderson,Thank you for your review. We're pleased to hear that you found our location convenient. We appreciate your feedback about our breakfast offerings as well. If you're looking for a short stay, we're glad you found our accommodations suitable. Should your travels bring you back to the area, we'd be happy to welcome you again for another comfortable visit!Best Regards, Customer Care Team

Dear Guest,Thank you for your feedback. We apologize for falling short of your expectations. We take your comments seriously and will use them to improve our facilities, cleanliness, and overall service quality. We hope you'll consider giving us another chance in the future to provide you with a much-improved stay!Best Regards, Customer Care Team

Dear Martin, Thank you for taking the time to leave us positive ratings for our business. We work tirelessly to ensure our guests experience the best hospitality in Los Angeles.  We also wish you could elaborate on your experience, especially where we went wrong.  Our goal is to provide a memorable stay, so your review helps us identify where we lack.   We hope you enjoyed our amenities and hope that you choose us again on your next visit to Beverly Hills. Kind Regards, SureStay Beverly Hills Management

Hi Daniel,Thank you for your positive feedback! We're glad to hear that you had a good experience during your stay. If there's anything specific you appreciated or if there's anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Best Regards, Customer Care Team

Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Best Regards,Customer Care Team

Dear Fabiola,Thank you for your insightful feedback and for staying with us again. We are delighted to learn that our convenient location made it easy to get anywhere you wanted to go while visiting Los Angeles. We are glad that you loved our accommodations and our comfortable rooms. We will surely pass the feedback on to the management team and will personally work on the changes. We are glad you had a memorable stay with us at SureStay Hotel Beverly Hills, and we hope you return soon.Kind Regards,SureStay Beverly Hills Management

Dear Rodrigo,Thank you for choosing us for your stay while visiting Los Angeles. Rodrigo, I am very sorry for the lack of a welcoming atmosphere; I will surely pass this feedback on to the guest management team and work on it. We are happy you enjoyed our convenient location.On your next visit to Los Angeles, we would be delighted to host you again.Kind Regards,SureStay Beverly Hills Management

Dear Hassan,Thank you for taking the time to review your stay at our Los Angeles hotel.  I want to apologize for not meeting your expectations on behalf of our entire team. This is a rare scenario for us, and we will investigate and take appropriate action to ensure that such an incident does not happen again. Your suggestions will be used to help us improve, but we sincerely apologize for your negative experience.  Sincerely,SureStay Beverly Hills Management

Dear Esteban,Thank you so much!  Knowing that you enjoyed your time with us surely makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Monterey. We price out hotels competitively, and if you performed a search online, we are confident you'd find that we provide great value. I hope you choose us again on your next vacation to Monterey.Thank you,The Stevenson Monterey Management

Dear Eileen, Thank you for taking the time to leave us a review. We strive to deliver a great guest experience, but it looks like your time with us did not meet your expectations. We apologize for any inconvenience; we would like to assure you that we have a trained and hard-working team, and they are always ready to assist you. Again, we sincerely apologize for your experience. Once again, please accept our sincere apologies for your experience. Thank You, SureStay Hotel Beverly Hills

Dear Gretha, Thank you so much for the Positive Review. We are glad to see that you had a wonderful stay at SureStay Hotel by Best Western Beverly Hills. We are happy you enjoyed our convenient location. We work tirelessly to ensure our guests experience the best hospitality in Los Angeles. Again, we are so glad you enjoyed your stay and we would love to host you again. Kind Regards, SureStay Beverly Hills Management

Dear Juan, Thank you so much! Knowing that you enjoyed your time with us makes our day. We truly appreciate your perfect score review and hope you will stay with us again soon next time you visit Los Angeles. Kind Regards, SureStay Beverly Hills Management

Dear Ernesto, Thanks for leaving us a review. We are sorry that we didn’t meet all of your expectations. But we are glad to learn that you liked our location. We also hope you enjoyed our spacious guest room. We value your feedback and hope you will give us another chance when you visit the area so that we can provide improved services and earn a perfect score review. Thank you once again for staying with us. Kind Regards, SureStay Beverly Hills Management

Dear Jonatan, Thank you for taking the time to leave a review. We are happy that you liked our location. We are also happy that you loved our clean and comfortable guest room. We are sorry for the inconveniences caused during your stay. Our staff's goal is to make sure every guest has a fantastic experience. We value your feedback and will look into all of your suggestions. We hope you come back again to stay with us. Thank you for choosing us for your stay. Kind Regards,

Dear Carla, It is apparent from your review that you did not have a good time at The SureStay Hotel. We are sorry for the inconvenience caused during your stay and for not meeting your expectations. Our staff is usually helpful and friendly with our guests, so I am surprised and disappointed to hear that they did not deliver the warm hospitality that we are known for. I hope you give us another chance to offer an enhanced level of service on your next visit. Thank you for staying with us. Sincerely, SureStay Beverly Hills Management

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

Thank you for taking our survey.

Your feedback is very important and thank you for staying with us

I do apologize of not meeting your expectation regarding your stay but even up for our location right in the middle of where you are going. Thank you for staying with us.

Hi JASON,We're pleased to hear that you found our location great and enjoyed our complimentary breakfast. However, we apologize for any inconvenience caused by the age of our property and the noise from the air conditioning, which affected your sleep quality. We understand how important a good night's sleep is, and we'll work to address these issues promptly to ensure a more comfortable stay for our guests in the future. Additionally, we apologize for any challenges you experienced with our underground parking. Your feedback is invaluable to us, and we'll explore ways to improve this aspect of our property. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved stay in the future!Best Regards, Customer Care Team

Hi yasir,We're thrilled to hear that you found our hotel convenient and that you experienced excellent customer service during your stay! Providing convenient accommodations and exceptional service are top priorities for us, and we're delighted that we could meet your expectations in these areas. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!Best Regards, Customer Care Team

Hi Faye,We're delighted to hear that you found our rooms and hotel to be very clean and that our staff were friendly and helpful during your stay! Maintaining a clean environment and providing excellent service are top priorities for us, and we're thrilled that we could meet your expectations in these areas. However, we apologize for any inconvenience caused by the tight and narrow parking situation. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our facilities for our guests' comfort and convenience. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back for another great stay in the future!Best Regards, Customer Care Team

Hi Candace,We're delighted to hear that you were pleased with your two-bedroom room and the hospitality of our staff during your stay! Providing comfortable accommodations and exceptional service are top priorities for us, and we're thrilled that we could meet your expectations in these areas. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to make your next stay even more enjoyable or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another great experience in the future!Best Regards, Customer Care Team

Hi Mary,We're thrilled to hear that you had a great stay with us! Providing friendly and helpful staff, as well as clean and quiet accommodations, are top priorities for us. We're delighted that we could meet your expectations in these areas and that you enjoyed a comfortable and peaceful experience. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Best Regards, Customer Care Team

Dear Elisa,Thank you for staying with us for four nights and sharing your detailed feedback. We appreciate your understanding regarding the need for an upgrade, and we're glad you found the location convenient. It's wonderful that our staff provided excellent and accommodating service throughout your stay. We apologize for any inconvenience caused by the room size and appreciate your understanding.We're pleased that the included breakfast was a welcome surprise. Your feedback is valuable; we'll use it to enhance our offerings.Kind Regards,SureStay Beverly Hills Management

Hi Marco,Thank you for sharing your experience with us! We're glad to hear that you found our hotel convenient and clean, and that you enjoyed the breakfast. Your feedback is important to us as we continually strive to enhance our guests' experiences. If there are any specific areas you feel we could improve upon to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back again soon!Best Regards, Customer Care Team

Hi Guadalupe,We appreciate you bringing the parking situation to our attention. Ensuring convenient parking options for our guests is a priority, and we apologize for any inconvenience you experienced due to limited availability. We'll take your feedback into consideration as we work to improve this aspect of our service. Please feel free to reach out to our team directly if you have any further concerns or if there's anything else we can assist you with. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Best Regards, Customer Care Team

Hi Sam,Thank you for sharing your feedback with us. We're glad to hear that you appreciated our great location and found our rooms to be clean. While we strive to maintain our property in the best possible condition, we understand that there may be areas for improvement. Rest assured, we'll take your comments into consideration as we continue to enhance our facilities. We're also pleased that you found our rates to be a great value compared to other options in the area. We hope to have the opportunity to welcome you back for another positive experience in the future!Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Clayton,We're thrilled to hear that you enjoyed your stay with us as a solo traveler! It's wonderful to know that our cozy standard room met your needs and that you found our staff accommodating and friendly. We're delighted that you appreciated our fantastic location and great value. Thank you for your feedback regarding the smoking policy. While we strive to provide a comfortable environment for all guests, we understand the importance of catering to everyone's needs. We'll take your comments into consideration as we continue to enhance our guest experience. We look forward to welcoming you back for another enjoyable stay!Best Regards, Customer Care Team

Hi AIDEE,We're pleased to hear that you appreciated our great location. However, we apologize for the inconvenience you experienced with our parking facilities. Your feedback regarding the limited space and narrow entry points is valuable, and we'll certainly take it into consideration as we work to improve our amenities for our guests. We understand the importance of providing convenient parking options and will explore ways to enhance this aspect of your experience. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards, Customer Care Team

Hi SANG,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our hotel served your needs well during your quick business trip and that our staff's friendliness and the neatness of our facilities stood out to you. It's great to know you would strongly recommend our hotel for anyone in need of a convenient and straightforward stay. We always aim to provide a welcoming and efficient environment for our guests, whether they're with us for business or leisure, and your feedback affirms our efforts in this direction. We look forward to welcoming you back in the future, should your travels bring you our way again.Best Regards, Customer Care Team

Dear Angelina,Thank you for taking the time to share your experience. We're pleased to hear that our hotel's proximity to your destination was convenient for your visit. However, we apologize for the inconvenience caused by the parking space limitations and the noise disturbance near your room. Your feedback is invaluable, and we are actively addressing these concerns to enhance the overall guest experience. To ensure a more satisfying stay in the future, we recommend requesting a room away from high-traffic areas.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay. Kind Regards,SureStay Beverly Hills Management

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team