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Opiniones de The Urban Hotel Lusaka

3 out of 5
The Urban Hotel Lusaka
35 Lake Rd, Lusaka, Lusaka Province

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 11 de 31 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 14 de 31 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 31 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 31 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 31 opiniones" "

8.8/10

Limpieza

8.2/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Anna

Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

DETRIC

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Average.. Room a bit small stayed in double room.. perfect for 1 person to sleep and go..
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Yuma

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel!
Se hospedó 4 noches en febrero de 2024
Respuesta de CC, el 9 mar. 2024
Dear Yuma thank you for your feedback. We hope to host you soon.

10/10 Excelente

Penney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It is a newer hotel. Felt safe. They have a bank and 🏧 on the second floor with a guard.
Se hospedó 1 noche en febrero de 2024
Respuesta de CC, el 9 mar. 2024
Thank you for your feedback and great to know you felt safe with your stay with us. We are hoping to host you on your next visit.

10/10 Excelente

Tobi

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Superb
The hotel is a lovely hotel, equipped with all the facility that you need. It has a bar and a restaurant. The rooms are clean daily if needed. There are and poor facilities within the room or you can call to ask for things that an iron, which they can do for you or they Can give it to you. We weren’t from Zambia but we needed to make some calls and we were able to do that free of charge. They went above and beyond to help us. The staff are friendly and informative, and if I’m ever in Lusaka again, that would be my place to stay. Breakfast is a buffet which consist of a full English and you can get your eggs done as you wish then they’ve got cold patisseries and pour Asian cereal. It’s very plentiful. The Wi-Fi works throughout the whole of the whole hotel.
Se hospedó 3 noches en febrero de 2024
Respuesta de CC, el 27 feb. 2024
Dear Tobi, thank you for your positive feedback. We are glad to hear that you enjoyed your stay at The Urban Hotel Lusaka. Your positive feedback will be shared with the team for the job well done.We look forward to welcoming you back again soon whenever your travels bring you back to Lusaka.

8/10 Bueno

Bazak

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
Location
Se hospedó 2 noches en enero de 2024
Respuesta de CC, el 19 ene. 2024
Dear Bazak , thank you for your valued feedback. We appericate and look forward to welcoming you again

6/10 Aceptable

Samuel Andreas

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 5 noches en enero de 2024
Respuesta de Sitembile, el 14 ene. 2024
Dear Samuel Andreas,Thank you for your feedback!RegardsSitembile KayumbaOperations Manager

8/10 Bueno

Chilu

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en enero de 2024
Respuesta de Sitembile, el 14 ene. 2024
Dear Chilu,Thank you!RegardsSitembile KayumbaOperations Manager

8/10 Bueno

Chewe

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Beautiful place. Wonderful ambiance. Great hospitality
Se hospedó 1 noche en enero de 2024
Respuesta de Sitembile, el 14 ene. 2024
Dear Chewe,The Urban Hotel Lusaka understands how important it is to create beautiful atmospheres for our guests. Thank you for your support. We look forward to hosting you again soon.RegardsSitembile KayumbaOperations Manager

10/10 Excelente

sylvester

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
everything
Se hospedó 2 noches en diciembre de 2023
Respuesta de Sitembile, el 14 ene. 2024
Dear Sylvester,Thank you for your time.RegardsSitembile KayumbaOperations Manager

2/10 Terrible

Emery

No le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sitembile, el 27 dic. 2023
Dear Emery,Your scores are important to us as they help us grow.We would appreciate it if you could contact us on 076 0 900500 to give us more details regarding your stay with us.Thank you for your time.RegardsSitembile KayumbaOperations Manager

8/10 Bueno

Berry, Jacksonville

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The members of staff are friendly and respectful. The facility is clean and cosy
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sitembile, el 14 ene. 2024
Dear Berry,Thank you for your feedback.The Urban Hotel Lusaka endeavors to offer great experiences hence we are delighted to receive your encouraging words.Thank you!RegardsSitembile KayumbaOperations Manager.

10/10 Excelente

Chip

Highly Recommend
Fantastic hotel conveniently located at Crossroads. Room was great and the included breakfast buffet is top notch.
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Odd Eirik

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good service!
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Clement

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Eric

Viaje de negocios
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Chewe

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Refreshing. It's my third time staying here. My first two times, I had challenges checking in because I used Expedia and seemed like reservation wouldn't show on their system. This time around it was smooth sailing. Staff were available and very helpful. Ambiance was amazing and I got real value for my money. I enjoyed the stay!
Se hospedó 2 noches en octubre de 2023
Respuesta de Sitembile, el 27 dic. 2023
Dear Chewe,Thank you for your support and choosing The Urban Hotel Lusaka as a destination for your stay.Compliments of the season.Have a prosperous 2024.RegardsSitembile KayumbaOperations Manager

8/10 Bueno

Chewe

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I usually face challenges checking in when I book via Expedia. But i was gladly and smoothly checked in this time around. Without any hustle Food was great, room was clean, shower was powerful. I enjoyed my stay
Se hospedó 2 noches en agosto de 2023
Respuesta de Sitembile, el 27 dic. 2023
Dear Chewe,We are so delighted that you took the time to give us your feedback.The Front Office team were pleased to know that your check in experience was smooth.Thank you again for the encouraging words.Compliments of the season.RegardsSitembile KayumbaOperations Manager

2/10 Terrible

Tumisang

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y comodidad de las habitaciones
Disappointing
Arrived at 14:10 and my room was not ready due to a few late check-outs. Room was arranged quickly but only had 1 towel and 2 pillows. Wifi was on and off but no communication was made. At some point wifi, TV and phone were not working. Room has no booklet to show important numbers, had to go to reception every time I needed something. Wanted to order room service but was told to go to restaurant to order then ask them to bring it to my room- room service means being serviced from room. At 6:30 on Tuesday morning, 4th July there was a false smoke alarm, went downstairs only to realise it was a mistake, no communication nor apology. Ordered the fillet at the restaurant and it was extremely salty; also took forever to arrive. I think the hotel is just a pretty face and doesn’t deliver on the basics.
Se hospedó 3 noches en junio de 2023
Respuesta de Sitembile, el 5 jul. 2023
Dear Mr. Tumisang,Thank you for taking the time out of your busy schedule to give us feedback regarding your stay. Your feedback is an essential part of our growth.Please accept our apologies for the inconsistent service you received during your stay.Our welcome letter offers essential number for the hotel. The false fire alarm did not come from the hotel but the bank close to the hotel and a power cut that affected our communication system was rectified after a hour we acknowledge that our team should have given clear communication regarding this. Extra pillows are offered to our guests upon request. Once again my team and I apologise for the inconvenience caused and would like to assure you that your concerns will be addressed. Our team will also contact you directly.Kind regardsSitembile KayumbaOperations Manager

10/10 Excelente

Janvier

Le gustó: Limpieza y condiciones de la propiedad
The property would do better by having a gym
Se hospedó 1 noche en junio de 2023
Respuesta de MMM, el 7 jun. 2023
Thank you for your response. We are planning to put up one in due course.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 15 noches en abril de 2023
Respuesta de MMM, el 24 may. 2023
Thank you for your feedback.

8/10 Bueno

Berry, Jacksonville

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en abril de 2023
Respuesta de MMM, el 8 may. 2023
Thank you for your feedback. We appreciate it.

8/10 Bueno

Sydney

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great Place!
Se hospedó 9 noches en marzo de 2023
Respuesta de MMM, el 30 mar. 2023
Dear Sydney, Thank you for your review - we hope to have you stay with us again.

6/10 Aceptable

Gøril Elisabeth

Se hospedó 1 noche en febrero de 2023
Respuesta de MMM, el 30 mar. 2023
Dear Elisabeth, Thank you for your feedback - we hope to have you stay with us again soon.

10/10 Excelente

Gilbert, Lusaka

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Welcoming Staff, Neat clean rooms,Nice Breakfast, Good Location.
Se hospedó 1 noche en febrero de 2023
Respuesta de MMM, el 6 feb. 2023
Thank you so much for staying with us. We appreciate your feedback. We hope you visit us again soon.

10/10 Excelente

Olivia

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff, the restaurant, my room, tye amenities are top notch! Fabulous experience
Respuesta de MMM, el 6 feb. 2023
Thank you so much for your review. We hope you visit us sometime soon in the future, we are happy that you had a fabulous service.

10/10 Excelente

Tobias

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the property was recently built making it clean
Respuesta de Sitembile, el 23 dic. 2022
Dear Tobias,We appreciate your feedback.Please be rest assured we will ensure the hotel standards are consistent.Thank you for staying with us and we look forward to hosting you again soon.Best regardsSitembileSitembile KayumbaOperations Manager

8/10 Bueno

Eric

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good value for money
Great location for me as it is close to work. Very comfortable room and lobby. I had à la carte dinner at the restaurant and really enjoyed the food. Hallway can be a bit noisy (no carpet to absorb the noises).and breakfast buffet (normally opened at 6:30am) wasn't fully displayed until almost 7am.
Se hospedó 1 noche en noviembre de 2022
Respuesta de MMM, el 13 nov. 2022
Thank you so much for your feedback. We highly appreciate it.

8/10 Bueno

Chewe

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2022
Respuesta de MMM, el 13 nov. 2022
Thank you for your review