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Opiniones de La Quinta Inn & Suites by Wyndham Lynchburg at Liberty Univ.

2.5 out of 5
La Quinta Inn & Suites by Wyndham Lynchburg at Liberty Univ.
3320 Candlers Mountain Rd, Lynchburg, VA

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 400 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 270 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 132 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 104 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 94 de 1000 opiniones" "

7.6/10

Limpieza

8.2/10

Servicio y personal

7.8/10

Servicios

7.8/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Pedro

Le gustó: Condiciones de la propiedad
cleaner sheets
Se hospedó 2 noches en marzo de 2024
Respuesta de Sarah Holliday, el 14 mar. 2024
Thank you for being our guest and reviewing your stay. We appreciate your feedback, and we look forward to welcoming you back for another visit soon.

10/10 Excelente

Roelly

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Desde que llegamos todo estaba en orden. No tengo quejas de La quinta.
Se hospedó 1 noche en julio de 2022

10/10 Excelente

JESIKA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good maintenance, friendly staff, cleaned bathrooms and comfy rooms
Se hospedó 1 noche en octubre de 2021
Respuesta de Sarah Holliday, el 25 oct. 2021
Thank you for taking the time to leave a review of your recent visit. Our friendly staff strives for each guest to have a stay that exceeds their expectations, and your comments are the seal of approval on our efforts. We are delighted that you enjoyed our high standards of cleanliness, comfortable rooms, and good maintenance. We look forward to welcoming you back to the La Quinta Inn & Suites Lynchburg at Liberty University when you are next in the area.

4/10 Malo

Salvador

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y servicio y personal
Mal servicio por parte delnpersonal
La atención del personal de recepción fue muy pésimo por decir lo menos
Se hospedó 3 noches en enero de 2021
Respuesta de Sarah Holliday, el 26 ene. 2021
While it is never easy to receive less-than-complimentary feedback, we do welcome all feedback as it helps us to improve our hotel for future guests. As noted in other reviews, we are typically known for our friendly and helpful staff. We are disappointed to hear that this was not your experience during your stay. We have taken your comments to heart and redoubled our efforts to make sure each guest feels treated as if a guest in our own home. We appreciate the opportunity to respond to your concerns and trust that, should your travels return you to our area, your next stay with us will exceed your expectations.

8/10 Bueno

Agueda

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en enero de 2020
Respuesta de Sarah Holliday, el 15 ene. 2020
Thank you for rating your experience at the La Quinta Inn & Suites Lynchburg at Liberty University. We hope you will choose us again and allow us to be of service to you, should your travels bring you to the area.

4/10 Malo

Kimberly

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza
I misplaced my key and when I went to ask for a new one they did not ask for any kind of proof it was my room. Kinda scary. Shower curtain in room was moldy and had a bad odor.
Se hospedó 5 noches en abril de 2024
Respuesta de Sarah Holliday, el 30 abr. 2024
While it is never easy to hear that a guest has had a bad experience, we value such feedback as we strive to ensure a positive experience for future guests. We want all our guests to have the best stay possible where everything exceeds their expectations. I am sorry that was not the case during your stay. You can be confident that we will follow up on your concerns.

10/10 Excelente

Kathleen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Sarah Holliday, el 30 abr. 2024
Thank you for being our guest at the La Quinta Inn & Suites Lynchburg at Liberty University, and thank you for rating your stay. We are delighted you enjoyed a 5-star experience and hope to welcome you back again soon.

10/10 Excelente

Maria

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The receptionist was very nice, we were given extra pillows even though it was busy. Check in and out was super simple! We will definitely stay here again.
Se hospedó 2 noches en abril de 2024
Respuesta de Sarah Holliday, el 17 abr. 2024
Thank you for your kind words. We think our friendly staff are the best, and your comments are a confirmation of our efforts. We are delighted that our efforts helped make your visit enjoyable. We look forward to welcoming you back to the La Quinta Inn & Suites Lynchburg at Liberty University again soon.

10/10 Excelente

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice for the price and closeness to Liberty University.
Se hospedó 3 noches en abril de 2024
Respuesta de Sarah Holliday, el 17 abr. 2024
Thank you for your kind words. Our friendly staff strives for each guest to feel welcomed and at home, and we are delighted that you enjoyed our convenient location and great value. We hope you continue to choose the La Quinta Inn & Suites Lynchburg at Liberty University whenever you are next in the area.

2/10 Terrible

lisa marie

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The staff was not very friendly. The morning breakfast women were very rude to customers.
Se hospedó 2 noches en abril de 2024
Respuesta de Sarah Holliday, el 17 abr. 2024
While it is never easy to receive less-than-complimentary feedback, we do welcome all feedback as it helps us to improve our hotel for future guests. We pride ourselves on having a friendly and helpful staff and our general manager has taken your comments to heart and conducted additional staff training in an effort to ensure a better experience for future guests. I would like to welcome you back as I am confident that we can erase this negative experience with a positive one.

4/10 Malo

Christy

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
We were here for 3 nights. 2/3 nights there were parties in the lobby that carried thru the hallways throughout the night. I tried calling the office with no answer. The breakfast was ok. They ran out of batter for the waffles and didn’t replace it. The popcorn was fun for my kids. Linens were stained on the bed and shower curtain. There are only 3 towels per room. We requested more, we had 4 people in our family staying there but they literally have no extras. Room was not cleaned each night. The pool was closed. They did let us check in at 1pm instead of 3.
Se hospedó 3 noches en abril de 2024
Respuesta de Sarah Holliday, el 17 abr. 2024
Thank you for sharing your feedback following your recent stay. We appreciate your candid review and want to extend our sincere apologies for the inconveniences you encountered during your visit. Your comments are invaluable to us as they help us identify areas for improvement. We apologize for the noise you experienced from other guests. We are sorry that we failed to meet our high standards of cleanliness for your visit. We hope you will give us another opportunity to demonstrate our commitment to you comfort.

6/10 Aceptable

amy

Viaje familiar
The employee at the front desk was extremely slow. I’m not sure if it was intentional but there was literally a line out the front door of customers simply waiting to check in 4/4/24. The property was visibly clean, and did not smell inside. Our room had stained sheets on one bed, possibly an old ink stain (could’ve easily been replaced with non stained sheets). Friday night there were children literally racing down the hall every 15 minutes until 2 AM 4/5/24 By Saturday we had discovered ants. They were inside the chair, they were on the window ledge. We were constantly shaking out our clothing after finding an ant also on the clothing. We did not ask for another room because I had already asked to switch to a single king bed and was told they were fully booked. I knew the sheets were clean just stained. I knew there was nothing we could do about the ants without losing my money and a place to sleep for the next 2 nights. We did let the front desk employee know about the ants everywhere in the room 4/7/24 Sunday morning when we checked out. She said she was sorry about that.
Se hospedó 3 noches en abril de 2024
Respuesta de Sarah Holliday, el 17 abr. 2024
While it is disheartening to have failed to meet your expectations, we appreciate the opportunity to express our sincere apologies for your disappointing stay. All guest concerns and feedback are taken very seriously by our employees and management staff at the hotel. We apologize that our staff did not effectively communicate how seriously we take any report of a potential pest issue in a guest room. We appreciate you bringing these matters to our attention. Please be assured that we will be following up with your concerns.

4/10 Malo

Refugia

Viaje de negocios, Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
The room was very dirty- floors had not been vacuumed, garbage and debris were under tables in our room, no mattress pads on beds, old mattress, they didn’t have enough bed comforters for the hotel, so we slept thr first night with just sheets, the hotel was very understaffed, the hallway smelled badly of Marijuana, we ended up cleaning our own room with our own clorox wipes.
Se hospedó 3 noches en abril de 2024
Respuesta de Sarah Holliday, el 17 abr. 2024
While it is never easy to hear that a guest has had a bad experience, we value such feedback as we strive to ensure a positive experience for future guests. Our goal is to provide clean, comfortable accommodations to each and every hotel guest and we are very sorry that we did not live up to those high standards on this particular visit. We have high standards for cleanliness so we are disheartened to learn that you experienced an odor during your stay. We are mindful to follow up to ensure any issue is addressed. I would like to welcome you back as I am confident that we can erase this negative experience with a positive one.

6/10 Aceptable

PATRICK

Viaje familiar
Le gustó: Condiciones de la propiedad
The bedding didnt seem clean. Very noisy hallways in the morning. Unfriendly front desk.
Se hospedó 3 noches en marzo de 2024
Respuesta de Sarah Holliday, el 12 abr. 2024
While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. We have shared your comments with our housekeeping staff and are reviewing our room inspection procedures with our staff. Please know that we take your feedback to heart and will use it as a valuable tool to improve our services and facilities. We are committed to delivering the high-quality experience you deserve, and we hope you will consider giving us another opportunity to demonstrate our commitment to your satisfaction.

4/10 Malo

Jeffery

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Check in was slow, and we were the only ones there. The clerk had gone to get towels for someone else , but then left us several time to go in the back; was unnecessary . Room was not terrifically clean, stains on floor , and on mattress (which was visible on side of bed), could see bits of things on carpeting (it was dark so it showed everything ), and I had to wipe something discussing off of the headboard . Bathroom floor looked messy and it seemed to be paint splatters which easily could be scraped off.(which would look better) . Cleaning staff needed to open their eyes and not just work off of a check list . Bed was a little too firm for me.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Stephanie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place for a quick visit to Liberty
Se hospedó 1 noche en abril de 2024
Respuesta de Sarah Holliday, el 11 abr. 2024
Thank you for your kind words. We are delighted that you found our location close to Liberty University to be convenient for you. We look forward to hosting you at the La Quinta Inn & Suites Lynchburg at Liberty University again soon.

8/10 Bueno

Paul, Bensalem

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Sarah Holliday, el 6 abr. 2024
Thank you for taking the time to rate your experience at the La Quinta Inn & Suites Lynchburg at Liberty University. We appreciate your feedback and hope to be of service again soon.

10/10 Excelente

tyesha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was The BEST from checkin to breakfast and check out! Thank you guys
Se hospedó 1 noche en marzo de 2024
Respuesta de Sarah Holliday, el 20 mar. 2024
Thank you for being our guest and reviewing your stay. Our friendly staff strives for each guest to have a stay that exceeds their expectations, and your comments are the seal of approval on our efforts. We look forward to hosting you at the La Quinta Inn & Suites Lynchburg at Liberty University again soon.

10/10 Excelente

CARL

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This property is very well kept definitely a 8/10 and they upgraded my room for free when there wasn't any rooms
Se hospedó 1 noche en marzo de 2024
Respuesta de Sarah Holliday, el 18 mar. 2024
Thank you for taking the time to leave a review. Our friendly staff strives for each guest to feel welcomed and at home, and we are delighted that we could help make your visit comfortable. We look forward to welcoming you back to the La Quinta Inn & Suites Lynchburg at Liberty University whenever you are next in the area.

4/10 Malo

Suleyman, Springfield

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Sarah Holliday, el 14 mar. 2024
It is never easy to receive a lower rating on a guest’s stay and we would like to apologize for any disappointments you may have encountered. Should your travels return you to our area, please allow us the opportunity to replace this experience with a superior one!

6/10 Aceptable

Shelly

Le gustó: Servicio y personal y condiciones de la propiedad
Breakfast was good.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sarah Holliday, el 10 mar. 2024
Thank you for your kind words. We are delighted that you enjoyed your visit, and we look forward to hosting you again soon to demonstrate our commitment to your comfort.

8/10 Bueno

Elizabeth

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The hotel was relatively clean but the bathroom, especially the tub needs cleaned better or remodeled.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sarah Holliday, el 8 mar. 2024
Thank you for taking the time to leave a review. We are delighted that you enjoyed your visit, and we appreciate your feedback for the benefit of our future guests. We look forward to hosting you again soon.

4/10 Malo

Christina

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal y servicios
Terrible front desk customer service from the beginning with check in. I had been trying to cancel the last night of our stay for 4 days (within the cancellation timeframe) and they would not answer phone calls from me or Expedia. Expedia finally did get a hold of them and they refused to cancel the night. Front desk staff was very rude, said that they always answered the phone when I said my calls had gone unanswered. That they would not cancel the night and I needed to contact Expedia and kept repeating this even though I said I had contacted them. Never an apology for the inconvenience or any offer or attempt to help. Very frustrating and disappointing.
Se hospedó 3 noches en febrero de 2024
Respuesta de Sarah Holliday, el 8 mar. 2024
While it is never easy to hear that a guest has had a bad experience, we value such feedback as we strive to ensure a positive experience for future guests. As noted in other reviews, we are typically known for our friendly and helpful staff. We are disappointed to hear that this was not your experience during your stay. We have taken your comments to heart and redoubled our efforts to make sure each guest feels treated as if a guest in our own home. We are disappointed to learn that you encountered an issue with making changes to your reservation. We are grateful for the detailed feedback you have provided. Our goal is to improve whenever presented with an opportunity to do so. I am so very sorry that all aspects of your stay were not top notch.

10/10 Excelente

Megan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Appreciate the staff friendliness.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sarah Holliday, el 5 mar. 2024
Thank you for your kind words about our friendly staff. We strive for each guest to feel welcomed and at home, and we look forward to hosting you again at the La Quinta Inn & Suites Lynchburg at Liberty University soon.

6/10 Aceptable

Allison

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024
Respuesta de Sarah Holliday, el 5 mar. 2024
It was a pleasure having you as our guest and we appreciate your rating of your experience. We hope to be of service again and we hope all aspects of your next stay beat your expectations.

2/10 Terrible

John

Do not reserve a room at this place. Reserved through Expedia. Got there and the reservation had been unilaterally canceled by the hotel. Tried to call the next morning and no one would answer the phone at the front desk. It really doesn't get much worse than that.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sarah Holliday, el 16 mar. 2024
We are incredibly sorry to hear about your experience with a cancelled reservation and unanswered calls. This falls far short of the standards we strive for, and we sincerely apologize for the inconvenience and frustration it caused you. We will be reviewing our procedures with our front desk staff to ensure this doesn't happen again. Thank you for bringing this matter to our attention. We value your feedback and are committed to providing a better experience for all our guests.

8/10 Bueno

Denise

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clea..n Staff very helpfull an nice
Se hospedó 1 noche en febrero de 2024
Respuesta de Sarah Holliday, el 5 mar. 2024
Thank you for being our guest and sharing your experience. Our friendly staff strives for each guest to have a stay that exceeds their expectations, and we are thrilled that you enjoyed our helpful service, welcoming atmosphere, and high standards of cleanliness. We look forward to welcoming you back to the La Quinta Inn & Suites Lynchburg at Liberty University again soon.

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Sarah Holliday, el 5 mar. 2024
Thank you for being our guest at the La Quinta Inn & Suites Lynchburg at Liberty University, and thank you for rating your stay. We are delighted you enjoyed a 5-star experience and hope to welcome you back again soon.

10/10 Excelente

Elijah

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was clean and quiet
Se hospedó 3 noches en febrero de 2024
Respuesta de Sarah Holliday, el 5 mar. 2024
Thank you for your kind words. We are delighted that you enjoyed our quiet atmosphere and high standards of cleanliness. We appreciate you sharing your experience, and we look forward to hosting you at the La Quinta Inn & Suites Lynchburg at Liberty University again soon.

4/10 Malo

Latoshia

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Room was not clean from the previous guest before we arrived. Pull out couch had covers left from previous guest and cereal crumbs all over the bed. The king bead had hair on top and under the covers. I spoke with the manger who was very helpful and apologetic. She told me she would have the room cleaned for while my family and I were out. When we arrived back to the room house keep only took the covers off the pull out as cereal crumbs were still on the mattress. This let me know that the room was not properly cleaned for the second time.
Se hospedó 3 noches en febrero de 2024
Respuesta de Sarah Holliday, el 27 feb. 2024
Thank you for taking the time to share your experience. I am deeply sorry about the unacceptable cleanliness issues you encountered in your room. This is far below our standards, and I sincerely apologize for the inconvenience and discomfort it caused you and your family. It's important to us that you feel valued, and we sincerely hope you'll give us another opportunity to demonstrate our commitment to providing exceptional guest experiences.

6/10 Aceptable

Dona

Viaje familiar
Le gustó: Servicio y personal
It was just ok except they forgot to put towels and wash cloth in the room. Nobody was able to bring any up after getting in so late. Had to walk down to get them.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sarah Holliday, el 27 feb. 2024
Thank you for being our guest and sharing your experience. We apologize for the condition you found your room. We hope you will give us another opportunity to exceeds your expectations.

10/10 Excelente

Donald

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Stayed there For 10 days, nice size rooms with microwave and fridge; hot breakfast was Good value with sausage eggs, pancakes and waffles, along with toast and cereal; close to Liberty University, conference Rooms if your coming with a team, large Eating area
Se hospedó 10 noches en febrero de 2024
Respuesta de Sarah Holliday, el 27 feb. 2024
Thank you for being our guest and reviewing your stay. Our friendly staff strives for each guest to have a stay that exceeds there expectations, and your comments are the seal of approval on our efforts. We are delighted that you enjoyed our high standards of cleanliness, complimentary breakfast, and convenient location. We hope you continue to choose the La Quinta Inn & Suites Lynchburg at Liberty University whenever you are next in the area.

6/10 Aceptable

Katrina

A good family hotel for a quick overnight stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sarah Holliday, el 27 feb. 2024
Thank you for being our guest and reviewing your stay. We are delighted that you enjoyed your visit, and we appreciate your recommendation for future visitors. We look forward to hosting you at the La Quinta Inn & Suites Lynchburg at Liberty University whenever you are next in the area.

6/10 Aceptable

Heather, Basking Ridge

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Property is convenient and the staff is always very gracious. Beds were ok, pillows meh. The room wasn't vacuumed very well, dust & hair around. The bathroom had a sour smell I think from the shower curtain. The make-up mirror over the sink is a huge plus.
Se hospedó 3 noches en febrero de 2024
Respuesta de Sarah Holliday, el 27 feb. 2024
Thank you for taking the time to share your experience. We are delighted that you enjoyed our friendly staff and convenient location. We would like to apologize for the issues you experienced with our room cleanliness. We have high standards of cleanliness, and we are sorry we failed to meet those standards. We hope you give us another opportunity to demonstrate our commitment to your comfort.

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice new looking property with very friendly staff and great breakfast. Room was clean and very comfortable.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sarah Holliday, el 27 feb. 2024
Thank you for taking the time to share your positive feedback about your recent stay at our hotel! We are thrilled to hear that you enjoyed our nice facilities, friendly staff, and delicious breakfast. It is always rewarding to know that we were able to provide you with a comfortable and enjoyable experience. We strive to consistently deliver exceptional service and comfortable accommodations for all our guests, and your kind words confirm that we are meeting our goal. Thank you again for choosing our hotel. We look forward to welcoming you back in the future!

10/10 Excelente

Diamond

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent cleanliness
Se hospedó 3 noches en febrero de 2024
Respuesta de Sarah Holliday, el 27 feb. 2024
We set high standards for product, service and cleanliness and it is very gratifying to hear that we met those standards during your stay. We appreciate you taking the time to share your positive experience with others.

2/10 Terrible

Dawn

Viaje con mascota, Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was very dirty- there was blood on the sheets, mold on the pillow cases, hair in the shower and on the floor in the bathroom. Disgusting. I took the sheet and the moldy pillow up to the front desk and they didn’t offer to do anything other than give me a new set of sheets. A refund would have been nice.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sarah Holliday, el 27 feb. 2024
Thank you for taking the time to share your recent experience at our hotel. We are incredibly disappointed to hear about the uncleanliness you encountered in your room. his falls far short of the standards we strive to provide for our guests, and we sincerely apologize for the inconvenience and discomfort this caused you. We understand your frustration and disappointment with the front desk response. We would like to assure you that we are taking your feedback very seriously. We have already initiated a thorough investigation into this matter to identify the cause of these issues and implement corrective measures to prevent similar occurrences in the future. This includes a review of our cleaning procedures and staff training. We would appreciate the opportunity to demonstrate the high level of service and cleanliness that you deserve.

2/10 Terrible

Grant

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My bed had a lot of blood stains on the bed and overall was not clean at all. The bathroom door was falling apart. Not happy with my stay...
Se hospedó 5 noches en febrero de 2024
Respuesta de Sarah Holliday, el 27 feb. 2024
We sincerely apologize that your experience fell far short of expectations, particularly regarding the cleanliness of your room and the condition of the bathroom door. We take all guest concerns seriously, and we are deeply disappointed to learn about the issues you encountered. We are immediately investigating this matter to determine the root cause and ensure such an incident never happens again. We understand that this experience has negatively impacted your stay, and we truly apologize for the inconvenience and discomfort caused.

10/10 Excelente

Brenda

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pet friendly
Se hospedó 3 noches en febrero de 2024
Respuesta de Sarah Holliday, el 23 feb. 2024
Thank you for your kind words. We are delighted that you enjoyed our pet friendly policy and we look forward to hosting you again soon.

6/10 Aceptable

Frances

Le gustó: Servicio y personal
No le gustó: Limpieza
There were soks left in our rom from the previous guests. It was in a corner , but still left us feeling that housekeeping may not have done as thorough of a job as they should have.
Se hospedó 3 noches en febrero de 2024
Respuesta de Sarah Holliday, el 22 feb. 2024
While it is very challenging to hear that a guest's stay fell below our typical high standards for the hotel, feedback from our guests is invaluable in helping us to ensure that future guests do not encounter the same concerns. Please accept our apologies for the condition in which you found your room. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We are constantly working to update and improve our hotel and we would welcome the opportunity to exceed your expectations.

4/10 Malo

Patrick

Viaje familiar
No le gustó: Servicio y personal
Was ever told that my two queen would never be available due to some failure in housekeeping. I explained that I should have been notified earlier. She was quite unconcerned and nonchalant about it. She did not know I had 3 people. This is all developing at 1030 at night after a long day. We were given a king bed. I again reiterated we had 3 people. She said room had a small sleeper sofa. That was not in my opinion a very good solution as most sofa beds are not comfortable. It’s all they had and I wasn’t in mood to hotel shop that late. Terrible. On top of that two ambulances pull up and are working on my floor so it was another 15 minutes of delays getting to room due to multiple medical personnel using the elevator.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Laurie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I went to breakfast at 8 and the eggs and hadh browns were cold.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sarah Holliday, el 27 feb. 2024
While it is never easy to receive less-than-complimentary feedback, we do welcome all feedback as it helps us to improve our hotel for future guests. Most of our guests are pleased with the breakfast as noted in other reviews – we do apologize that the offerings during your stay failed to meet the standards we strive for. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.

8/10 Bueno

Dawit, Alexandria

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean room and accommodating lobby
Se hospedó 1 noche en febrero de 2024
Respuesta de Sarah Holliday, el 19 feb. 2024
Thank you for your kind words. We are delighted that you enjoyed our high standards of cleanliness, friendly staff, and welcoming atmosphere. We look forward to hosting you at the La Quinta Inn & Suites Lynchburg at Liberty University whenever you are next in the area.

8/10 Bueno

Ira

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel was beautiful
Se hospedó 1 noche en febrero de 2024
Respuesta de Sarah Holliday, el 14 feb. 2024
Thank you for your kind words. We are delighted that you enjoyed your visit to the La Quinta Inn & Suites Lynchburg at Liberty University, and we hope we have another opportunity to exceed your expectations.

8/10 Bueno

Judith, Winston-salem

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Sarah Holliday, el 14 feb. 2024
It was a pleasure having you as our guest at the La Quinta Inn & Suites Lynchburg at Liberty University, and we appreciate your feedback. We hope to see you back again soon!

10/10 Excelente

Patrick

Se hospedó 1 noche en febrero de 2024
Respuesta de Sarah Holliday, el 24 mar. 2024
It was a pleasure having you as our guest and we are delighted to see that you enjoyed your experience. We hope to see you again soon!

10/10 Excelente

Alton

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was super friendly
Se hospedó 3 noches en febrero de 2024
Respuesta de Sarah Holliday, el 9 feb. 2024
Thank you for your kind words. My favorite reviews are the ones that praise our hotel staff. We believe we have the best team of associates at any hotel in the area and it is great to read that this was your experience, too. Please consider yourself officially welcomed back to the La Quinta Inn & Suites Lynchburg at Liberty University, and I hope that you will decide to allow us to serve you again.

6/10 Aceptable

Nadine

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Property’s sheets looked so worn I wasn’t sure they were unused. Clock not set to correct time and dust and spiderwebs on top of a lamp.
Se hospedó 1 noche en febrero de 2024
Respuesta de Sarah Holliday, el 9 feb. 2024
While it is never easy to receive less-than-complimentary feedback, we do welcome all feedback as it helps us to improve our hotel for future guests. We have high standards for cleanliness and are very sorry that your guest room was not up to par. We have shared your comments with our housekeeping staff and are reviewing our room inspection procedures with our staff. Please stay with us again soon so that we can demonstrate our commitment to your comfort.

6/10 Aceptable

Drimeta

Le gustó: Servicio y personal
It was an okay stay
Se hospedó 1 noche en febrero de 2024
Respuesta de Sarah Holliday, el 9 feb. 2024
Thank you for your comments. We hope you continue to choose us whenever you are in the area and allow us another opportunity to exceed your expectations.

10/10 Excelente

Vivian

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice large breakfast with great selections, popcorn in the afternoon was a treat. Employees were very nice and helpful.
Se hospedó 6 noches en enero de 2024
Respuesta de Sarah Holliday, el 9 feb. 2024
Thank you for taking the time to leave a review. Our friendly staff strives for each guest to have a stay that exceeds their expectations, and your comments are the seal of approval on our efforts. We are delighted that you enjoyed our high standards of cleanliness, complimentary breakfast, and great service. We hope you continue to choose the La Quinta Inn & Suites Lynchburg at Liberty University whenever you are next in the area.