Estimado Sr. Hector, Estamos inmensamente agradecidos por tomarse el tiempo y dejarnos su comentario.Lamentamos que no hayamos cumplido con sus expectativas, el Sanctuary Lodge es de hecho una ubicación privilegiada y orgullosamente parte de la Montaña de Machu Picchu y la ciudadela de Machu Picchu. Realmente nos sentimos tristes al escuchar su experiencia, por lo que nuestro GM se pondrá en contacto con internamente directamente para escuchar más. Sinceramente,

Dear Andres; Thank you for sharing your comments on the Expedia group. I am happy that you enjoyed your stay with us and felt safe with all the measures taken by our team at Sanctuary Lodge. We wish you good health and hope to see you back in the near future. Sincerely; Rhay Ocsa Front Office Supervisor Sanctuary Lodge, A Belmond Hotel

Estimado Alfredo; Muchas gracias por compartir su comentario con nosotros. Estamos felices de saber que disfrutó de nuestras instalaciones y muchas gracias por destacar la atención del equipo y por confiar en nosotros durante su estadía en Machu Picchu. Estaremos contentos de volver a darle la bienvenida en un futuro cercano. Cordialmente, Michael Leitao General Manager

Estimado Jairo, Gracias por tomarse el tiempo de compartir su reciente experiencia en Belmond Sanctuary Lodge con la comunidad de Hotels. Estamos muy contentos de que usted haya podido disfrutar de nuestra ubicación privilegiada a pasos de la entrada de Machu Picchu donde uno puede recargarse de energía. Esperamos tenerlo pronto de regreso con nosotros para hacerlo sentir como en casa en este maravilloso lugar. Sinceramente, Marc Yeterian General Manager

Dear Nicholas, I appreciate the time that you spend rating us in Hotels community. Thank you for your trust in us and be sure that you will always be welcome to the Wonder World of Belmond. Sincerely, Marc Yeterian General Manager

Estimado Josehuang, Gracias por el tiempo que se tomó en escribir su experiencia con nosotros, estamos muy contentos que haya disfrutado todo momento en Belmond Sanctuary Lodge. Siempre será bienvenido a la familia Belmond Sinceramente,

Dear Silvia M, Thank you for taking the time to rate us on Expedia community. I’m glad to know that you’ve enjoyed the staff service and the highest quality of our rooms. Thank you for your preference. Sincerely, Marc Yeterian General Manager

Estimada Maria Angelica, Gracias por tomarse el tiempo de compartir su reciente experiencia. Estamos muy contentos de que usted haya podido descansar como los dioses en nuestras instalaciones Esperamos tenerlo pronto de regreso con nosotros para hacerlo sentir como en casa. Sinceramente, Marc Yeterian General Manager

Estimado f javier Gracias por tomarse el tiempo de compartir su reciente experiencia en Belmond Sanctuary Lodge con la comunidad de Expedia. Esperamos tenerlo pronto de regreso con nosotros para hacerla sentir como en casa. Sinceramente, Marc Yeterian General Manager

Estimada María, Es un placer para mi, saber que su estadía con nosotros fue más que placentera, rodeados de la magia que nos brinda la suntuosidad de Machu Picchu, sintiéndose bien recibidos al brindarle nuestro mejor servicio con la calidez que nos caracteriza. Muy cordialmente, Marc Yeterian General Manager

Dear Guest, We are pleased to know that you enjoyed your stay in our Lodge. On behalf of all the staff of Belmond Sanctuary Lodge, we look forward to welcoming you in the near future, in order to share our highest service you deserve. Sincerely, Marc Yeterian General Manager

Estimado Francisco, Lo saludo muy cordialmente y le agradezco por su atención y tiempo prestado para brindarnos su valiosa opinión de su estadía en Belmond Sanctuary Lodge. Es un placer para mi comunicarle que continuamente estamos trabajando constantemente en el mantenimiento y restauración de la arquitectura y construcción original de nuestro Lodge, la cual exige mucha dedicación para lograr la mejora de nuestras instalaciones y habitaciones, con la finalidad de exceder las expectativas de nuestros huéspedes. Muchísimas gracias por sus valiosos comentarios, los cuales nos motiva a una mejora continua. Cordialmente, Marc Yeterian General Manager

Estimado Huésped, Lo saludo muy cordialmente y a la vez le agradezco infinitamente por su atención y tiempo prestado para brindarnos su valiosa opinión de nuestro Hotel. Es un placer para mi, saber que su estadía con nosotros fue más que placentera, rodeados de la magia que nos brinda la suntuosidad de Machu Picchu. Nuevamente, nos complace saber que disfrutó de una estadía impecable con nosotros y esperamos muy pronto tener el placer de recibirlo nuevamente para brindarle nuestro mejor servicio. Cordialmente, Marc Yeterian General Manager

Estimado huésped. Lo saludo muy cordialmente y a la vez le agradezco infinitamente por su atención y tiempo prestado para brindarnos su valiosa opinión de nuestro Hotel. Nos complace saber que aprovechó bien su estancia con nosotros. Cordialmente, Marc Yeterian, General Manager

Dear Guest, We really appreciate the time you took for leaving your positive comments with us. I am glad to know that you could enjoy our privileged location in front of the citadel, allowing you to enjoy as much as possible on your own schedule. Thank you very much for your invaluable comments and recommendation. Cordially, Marc Yeterian General Manager

Dear KathrynThank you so much for your appreciation

Dear Guest, Thank you for choosing Sanctuary Lodge as a destination to organize your visit to Machu Picchu. We are pleased to know that you appreciated our location, facilities and that you fully enjoyed your visit to the magical citadel giving us the opportunity to provide you with a fabulous experience. We hope to welcome you in the near future. Sincerely,

Dear Nelson, First of all, let me thank you for your time and we appreciate your comment. I am deeply pleased to know that you could appreciate our location and facilities; our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while you giving us the opportunity to take care to provide you an unpredictable experience. Thank you very much for your invaluable comments and recommendation. Sincerely,

Dear Sergei, Thank you for your review, we appreciate your feedback and will work on improving this aspect of our service. We look forward to welcoming you back in the future. Best regards,

Dear Valentina Thank you for your comments about your stay at Sanctuary Lodge, A Blemond Hotel. We appreciate your comments and will work to improve this aspect of our service. We look forward to welcoming you back in the future and we will take care of hosting you and making your experience unique.Best regards,

Dear Mark, We appreciate for choosing our Lodge as a destination to organize your visit to Machu Picchu. I am deeply pleased to know that you could enjoy our location and facilities, our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while you giving us the opportunity to take care to provide you an unpredictable experience.Thank you very much for your invaluable comments and recommendation. Sincerely,

Dear Macy, We appreciate for choosing our Lodge as a destination to organize your visit to Machu Picchu. I am deeply pleased to know that you could enjoy our location and facilities, our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while you giving us the opportunity to take care to provide you an unpredictable experience.I am glad that Jhon, Alex, Orlando and Victor, have exceeded your expectations, and make them feel that they are in a unique place. The pictures you share are amazing!Thank you very much for your invaluable comments and recommendation. Sincerely,

Dear Mr. Graham, we would like to thank you for taking the time to give us such a high score in this platform, since it helps us to maintain the pace of work and continue seeking the excellence in the service that all of our guests deserve. We are glad to know that we made your stay in Machu Picchu a unique experience. Please let us know in case you plan to return and be sure we will be waiting for you here and at any of our properties around the world. Sincerely,

Dear Mr Jean,First of all, we would like to thank you for taking the time to give us such a high score on this platform; It helps us to maintain the pace of work and continue seeking continuous improvement.We hope to have made your stay in Machu Picchu a unique experience; Please write to us in case you ever plan to return, rest assured that we will be waiting for you here and at any of our properties around the world.Thank you so much! We hope you are well.Sanctuary Lodge, Belmond

Dear Ronald,Thank you very much for taking the time for leaving us such a great review. Being able to read what you think of the location, food and staff encourages us to continue on the right path and above all, shows us that we have left a beautiful experience in your life, an experience that you can share and pass on to your loved ones.Thank you for everything, and we hope to see you soon at any of our properties worldwide. Sincerely,María Nelly HuamantincoFront Office Manager

Dear Isuta,Thank you very much for taking the time to write to us.We loved reading what you think of our service, noticed with this that we were able to infect a little of the Belmond essence so, that's how you'll think about us for the next opportunity, an opportunity that can be given here at Sanctuary Lodge, Machu Picchu or any of our properties worldwide.Remember, we will be waiting for you! Sincerely,María Nelly HuamantincoFront Office Manager

Estimado Ulf, Lo saludo muy cordialmente y a la vez le agradezco infinitamente por su atención y tiempo prestado para brindarnos su valiosa puntuación de nuestro Hotel.Saludos,

Dear Rachel,First of all, let me thank you for your time, I am deeply pleased to know that you could appreciate our location and facilities; our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while you giving us the opportunity to take care, and provide you an incredible experience.I would like to extend my sincere gratitude for your comments, to give us the opportunity to know your opinion about our services.¡We hope we will able to welcome you again!Sincerely, Sanctuary Lodge Team

Dear Ms. Karim,Thank you for choosing our Lodge as a destination to organize your visit to the Citadel of Machu Picchu.I am deeply pleased to know that you were able to enjoy our location and facilities, our hotel offers you the privilege of staying overnight on a platform of the Citadel which has allowed you to fully enjoy your visit to the magical citadel while giving us the opportunity to take care of providing you with an unforgettable experience.I would like to invite you to come back to enjoy memorable experiences with us.Front Desk Sanctuary Lodge, a Belmond Hotel

Dear Vera,We really appreciate the time you took for leaving your positive comments on the Trip Advisor.I am glad to know that you could enjoy our privileged location in front of the citadel, allowing you to enjoy as much as possible on your own schedule.We sincerely appreciate your visit and moreover thank you for considering us the PERFECT alternative to experience Machu Picchu.Sincerely,Front OfficeSanctuary Lodge, a Belmond Hotel

Dear Enrico, We appreciate for choosing our Lodge as a destination to organize your visit to Machu Picchu. I am glad to know that you could enjoy our privileged location in front of the citadel, allowing you to enjoy as much as possible on your own schedule. We sincerely appreciate your visit and moreover thank you for considering us Highly Recommend alternative to experience Machu Picchu. Sincerely,

Dear Darin, First of all, let me thank you for your time and appreciate your comment on Expedia. I am deeply pleased to know that you could appreciate our location and facilities; our hotel offers the privilege to overnight on a platform of the Citadel who has been allowed to fully enjoy your visit to the magical citadel while you giving us the opportunity to take care to provide you an unpredictable experience. I would like to extend my sincere gratitude for your comments, to give us the opportunity to know your opinion about our services. We hope to welcome you in the near future. Sincerely,

Dear Alan, Thank you for sharing your comments on Hoteles.com I am happy that you enjoyed your stay with us. We wish you good health and hope to see you back in the near future. Sincerely,

Dear Cheri, We appreciate the time you have dedicated to sharing your opinion in Hoteles.com. I am glad to know that you could enjoy our privileged location in front of the citadel, allowing you to enjoy as much as possible on your own schedule, complemented by our service, we aim to provide the highest quality service and delight every customer with each detail we deliver. We will take into account your opinion about the train station in Aguas Calientes so that our guests do not feel lost. Thank you very much for your kindness and invaluable comments; I hope we can host you again in the near future Kindly regards,