Porto Bay Hotels & Resorts en Madeira

"Excelente servicio "

"Very nice hotel, great location. Service and food are good, but not at the level of a 5 star hotel. Especially at the Trapiche restaurant on the terrace, service was very slow and the staff not very professional, as they spent more time talking to each other in the corner than paying attention to the guests (it felt to a certain extent that they were not permanent staff or that they were training?). The Spa and the staff in the spa were top notch. As for the room, it was very nice but I did not realise it was one of those new design rooms where the shower is in the room and has no doors. While this was not a problem for me as I was on my own, the issue was not having a door, as the whole room got humid from the steam of the hot water and I could hear the water dropping at night after taking a shower. Could also hear my next door neighbours shower in the morning, which woke me up a couple of times. Also strange was the fact that to get to the indoor swimming pool, you had to walk outdoors in the terrace (not the case if you paid extra to use the spa facilities). So not great for a rainy day or when it's not too hot. Felt like the indoor pool was an after-thought in the hotel design. Overall, nice hotel but not necessarily as great quality as I was expecting from a 5 star."

"El exquisito desayuno. Muy completo."

"La comida creo que podría mejorar"

"Todo el personal fue muy amable y eficiente. Había un problema con el router de la habitación y el personal de mantenimiento se presentó rápidamente para solucionarlo. El hotel es hermoso y la ubicación inmejorable. "

"Great location, we weren't able to have breakfast but they kindly made us breakfast boxes to go. "

"Excelente personal"

"La habitación estaba muy bien, buena comida y Spa en buen estado. A mejorar: la atención en el Spa, la necesidad de bajar a recepción cada vez que necesitas la plancha de ropa, y el precio exagerado por hacer late check out despues de las 12hrs, por importe de 90 € por persona, asi sea mas de un minuto. "

"Excelente localização e qualidade de atendimento "