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Opiniones de Heritage Madurai

4.5 out of 5
Heritage Madurai
11-Melakkal Main Road, Madurai, Tamil Nadu

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 123 de 219 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 58 de 219 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 19 de 219 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 10 de 219 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 219 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Le gustó: Limpieza y condiciones de la propiedad
Hotel bonito y tranquilo, pero nada más
La villa era enorme, pero no había AC en el baño, solo un ventilador y hacía un calor insoportable. Además no podías abrir nada a partir de las 4 por los mosquitos. Solo un restaurante no muy bueno y ninguna zona más donde poder tomar algo fuera. La zona de la piscina privada no tenía ni siquiera una silla donde sentarse. El servicio dejaba mucho que desear: lento y desorganizado
Se hospedó 2 noches en agosto de 2019
Respuesta de Mani. P, el 4 oct. 2019
Dear Guest, Greetings from Heritage Madurai!!! We thank you for choosing to stay with us. While we regret the inconvenience caused to you during your stay with us, we truly appreciate your time in giving us your feedback. As a premium resort we constantly endeavor to keep up the standards for our guest’s facilities and services and also to exceed the expectations of our valued guests in all possible ways. We have taken it up well with the concerned department and will do the necessary correction. Look forward to your visit for a better experience. Warm regards Mani. P Heritage Team

10/10 Excelente

Rosario, Madrid

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel con mucho encanto
El hotel guarda el encanto colonial que tuvo en los tiempos en que fue el Club Británico. Las habitaciones, austeras, pero amplias y cómodas, son muy tranquilas, los jardines, refrescantes y la piscina excelente. El personal es muy amable, como en toda la India. Quedamos muy contentos del hotel y esperamos regresar alguna vez.

10/10 Excelente

alicia, spain

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
escapada de naturaleza en medio ciudad
Estupenda

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Precioso!
Excelente lugar, vale cada centavo, el buffet de la cena buenosimo! Servicio de diez!

10/10 Excelente

Zvi

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stylish Lovely swimming pool Great breakfast Peaceful
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Ravindra

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Saurav

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Ravindra

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Veeravanallur

Viaje familiar
Le gustó: Servicio y personal
We expected at least a 3 star facility. This fell far short. The room was the smallest of the group. The bathroom lacked proper drainage. Shower water ran all over. The toilet sink had water stains. The cushion had coffee stains not cared for. The bathroom did not have storage space or place for toilet roll. The place needs a lot of make over. It is over priced for the value it offers. The saving grace is the nice open yards, banyon trees and the courteous dining room staff.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Renee

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

selvin

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
relaxed
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Elamaran, Charlotte

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Mahalaxmi

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Kumara

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fantastic stay and friendly staff. Best in Madurai, though expensive worth the price and stay. This is my 2nd visit and will be back.
Se hospedó 4 noches en septiembre de 2023

4/10 Malo

Laura

Le gustó: Servicio y personal y servicios
No le gustó: Limpieza
I was a bit a disappointed to be honest. I wasn’t expecting the toilet and shower to be positioned outside the room, so when you need to go to the toilet or shower you are harassed by mosquitos!!! I didn’t think it was super clean, the dining room chair covers were white but visibly dirty and looked stained. The blinds in my room were not easy to operate to get natural sunlight inside. However the staff were very lovely. I would not go back, I don’t think the place deserves 5 stars. I’d give it 3 or 4 at most.
Se hospedó 3 noches en septiembre de 2023

6/10 Aceptable

Vipul, Santa Clara

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
I was highly disappointed in the service we received for the price and class of property. The staff was junior and felt untrained. The restaurant staff especially was not good as almost everything seemed chaotic and unorganized. We had to ask multiple times for small things and everything was significantly delayed. It looks like they optimize for buffet and not prepared for ala carte but buffet food is mediocre at best. Room service was also not top-notch. There were several instances where simple things like tea arrived in 90 minutes. I was quite disappointed that they closed the pool at 7 p.m. It looks like a beautiful pool but we came back around 7 pm every day after sightseeing and could not use the pool. Overall a beautiful resort poorly run and managed.
Se hospedó 3 noches en agosto de 2023

8/10 Bueno

ARUNA

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023

10/10 Excelente

Ila

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
lovely and comfortable
Spacious and peaceful rooms, good temperature control, fantastic pool, excellent breakfast.
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Narayanan, Gaithersburg

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed staying at the property
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Stanley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful resort
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

rajesh

Se hospedó 3 noches en julio de 2023

10/10 Excelente

venkatesh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 4 noches en junio de 2023

10/10 Excelente

Sreepati

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023

4/10 Malo

Thomas

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Murdock

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A little too large to enjoy.
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Eswara, Greenville

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Overall Hotel stay was good. One area of implement is Wifi network. Called the front desk couple of times and had wifi access problem for our room. Other rooms were good where my friends stayed
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023

10/10 Excelente

ARUN

Se hospedó 1 noche en enero de 2023

6/10 Aceptable

Pankaj

Viaje de negocios
Le gustó: Limpieza y servicios
No le gustó: Condiciones de la propiedad
The staff was very good, helpful and obliging especially the dining hall staff but the amenities were bare minimum
Se hospedó 3 noches en julio de 2022

10/10 Excelente

Sabyasachi

Se hospedó 2 noches en junio de 2022

6/10 Aceptable

Chandra Bindu

Viaje en grupo, Viaje familiar
Le gustó: Servicio y personal
This place is beautiful. Staff is great. They genuinely take care of the guests. Villa's however do not have privacy. 4 villas are located in one huge house with outside common space. During our stay we had large group staying beside us and they made such noise that we could sleep every night until 1am. Complaining to the reception didn’t really help as they kept saying they are celebrities and they can’t do much. Bathrooms are run down.. shower buttons are leaky. Villa flooring is bad, that the tiles make sound everytime somebody walks. At night they can be disturbing.
Se hospedó 3 noches en junio de 2022

10/10 Excelente

Vikram, Mukilteo

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I booked this property as an anniversary gift for relatives and they were very impressed with the architecture, the well appointed room and good care provided by the staff. Will highly recommend.
Se hospedó 2 noches en marzo de 2022

8/10 Bueno

AGITHA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Calm atmosphere lots of space nice staff
Se hospedó 3 noches en septiembre de 2021

10/10 Excelente

Vignesh

Se hospedó 2 noches en septiembre de 2021

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
Excellent staff and hospitality. Property could use an upgrade since most of the infrastructure seems very old and dusty. Cleaning could be better. The food is very average.
Se hospedó 1 noche en marzo de 2021

8/10 Bueno

Parthasarathy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Heritage stay
The food quality needs improvement. Not upto the mark. Stay , Room and overall ambience of the location etc are superb. Quite greenery .
Se hospedó 1 noche en diciembre de 2020

10/10 Excelente

Ziyath

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Out of india
It was very nice , I felt like I was out of india
Se hospedó 2 noches en octubre de 2020
Respuesta de Mani. P, el 5 nov. 2020
Dear Guest, Thanks for rating us well and it is truly encouraging. We are delighted that you had a great stay with us. We will strive to maintain the same standards. Look forward to your visit again. With Regards, Mani. P Heritage Team

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff helpful. Liked their daily entertainment activities. Bed was a little too hard for me. Ambience good
Se hospedó 1 noche en febrero de 2020
Respuesta de Mani. P, el 22 feb. 2020
Dear Guest, Thank you very much for your encouraging review, we are constantly striving to keep up to it and it is a great encouragement. Looking forward to your visit again. With Regards, Mani. P Heritage Team

8/10 Bueno

Aditya

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I have a issue here , I had booked option of pay at the Hotel . The hotel has taken the payment of my card 48 hours before arrival which is not at all acceptable . I wanted to pay by cash with my associates in equal half and not reflect in my card . Pls explain and do what you can to resolve my agony
Se hospedó 1 noche en febrero de 2020
Respuesta de Mani.P, el 10 feb. 2020
Dear Aditya, Greetings from Heritage Madurai!!! We thank you for choosing to stay with us. While we regret the inconvenience caused to you during your stay with us, we truly appreciate your time in giving us your feedback. As per Expedia booking policy, we have taken the amount through credit card .If you need any clarification ,please check with Expedia team they will assist you regarding this. Warm regards Mani.P

10/10 Excelente

Narayan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2020
Respuesta de Mani, el 31 ene. 2020
Dear Mr.Narayan, Thanks for rating us well and it is truly encouraging. We are delighted that you had a great stay with us. We will strive to maintain the same standards. Look forward to your visit again. With Regards, Mani. P Heritage Team

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very peaceful and beautiful resort hotel surrounded by nature. We had a relaxing and much needed respite. Thank you
Se hospedó 1 noche en enero de 2020
Respuesta de Mani. P, el 23 ene. 2020
Dear Guest, Thanks for your feedback and rating. We are very delighted that you had a memorable stay with us. Your rating has motivated us and will pass it on to our team. Look forward to your visit again. With Regards, Mani. P Heritage Team

10/10 Excelente

Smadar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel is great. Pacilities and service great but location is not good and you need to take a cab each time you go out. The area where the hotel is very poor and there is nothing near by.
Se hospedó 1 noche en enero de 2020
Respuesta de Mani. P, el 22 ene. 2020
Dear Guest, Thank you for your feedback. Appreciate that you shared the experience which you were not satisfied with us, we will ensure that necessary corrective action will be done. Please do stay with us again and we ensure that you will have a good stay. With Regards, Mani. P Heritage Team

8/10 Bueno

Smadar

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The hotel is fabulous. Very unique in India's view and condition. Rooms are extremely huge, service is beyond my expectations. Unfortunate they don't have anything to offer for vegan people, not even some kind of milk like soy or almond. I expect a place like this to be a bit more environmental and healthy but other than this it was awesome.
Se hospedó 1 noche en enero de 2020
Respuesta de Mani. P, el 18 ene. 2020
Dear Guest, Thank you very much for your encouraging review, we are constantly striving to keep up to it and it is a great encouragement. Looking forward to your visit again. With Regards, Mani. P Heritage Team

8/10 Bueno

Arati

Se hospedó 1 noche en diciembre de 2019

10/10 Excelente

Carin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
En fantastisk upplevelse för barnens förstaupplevelse av Indien! Lyx för oss andra!
Se hospedó 4 noches en octubre de 2019
Respuesta de Mani, el 28 oct. 2019
Dear Carin, Thanks for rating us well and it is truly encouraging. We are delighted that you had a great stay with us. We will strive to maintain the same standards. Look forward to your visit again. With Regards, Mani. P Heritage Team

10/10 Excelente

Sudharsan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2019
Respuesta de Mani. P, el 14 oct. 2019
Dear Mr.Sudharsan, Thanks for rating us well and it is truly encouraging. We are delighted that you had a great stay with us. We will strive to maintain the same standards. Look forward to your visit again. With Regards, Mani. P Heritage Team

8/10 Bueno

Theresa, Oympia wa, USA

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Enjoyed the stay, staff very helpful, courteous, pleasant, especially Ganeshan did our room was excellant. I also like to mention one of the front reception staff, whose name I can not remember, he was extremly helpful and knowledgeable helped us cancel our flights, spoke a a fluent english. Only thing I did not like the place was the mosquitoes, they made a field day of my husband.
Se hospedó 3 noches en septiembre de 2019
Respuesta de Mani. P, el 21 nov. 2019
Dear Theresa, Greetings from Heritage Madurai!!! We thank you for choosing to stay with us. While we regret the inconvenience caused to you during your stay with us, we truly appreciate your time in giving us your feedback. As a premium resort we constantly endeavor to keep up the standards for our guest’s facilities and services and also to exceed the expectations of our valued guests in all possible ways. We have taken it up well with the concerned department and will do the necessary correction. Look forward to your visit for a better experience. Warm regards Mani. P Heritage Team

10/10 Excelente

Sambasivam

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2019
Respuesta de Mani. P, el 26 sept. 2019
Dear Mr.Sambasivam, Thanks for your feedback and rating. We are very delighted that you had a memorable stay with us. Your rating has motivated us and will pass it on to our team. Look forward to your visit again. With Regards, Mani. P Heritage Team

10/10 Excelente

Rayyan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Feel like my home
Nice place to stay for business and leisure both
Se hospedó 1 noche en septiembre de 2019
Respuesta de Mani. P, el 23 sept. 2019
Dear Mr.Rayyan, Greetings from Heritage Madurai!!! We thank you for choosing to stay with us. We hope you had a pleasant stay with us and you were able to experience and enjoy the resort and its facilities. As a premium resort we constantly endeavor to keep up the standards for our guest’s facilities and services and also to exceed the expectations of our valued guests in all possible ways. Once again we thank you for your support and look forward to your visit. Warm regards Mani. P Heritage Team

10/10 Excelente

Narayan Kumar

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A great place to stay in Madurai
Our stay was excellent. On the first night the A/C in our room failed and the hotel responded instantly, and as soon as they figured that it could be fixed quickly, they upgraded us to a better room. If our room was great this one was even better! The hotel is very tastefully built and maintained very well. It is an oasis of good taste and sylvan surroundings in the middle of Madurai. The staff are very welcoming and friendly. The restaurant is excellent. They are also very eco friendly. We appreciate their supplying clean water in glass bottles instead of the usual commercial plastic bottles of water. The only negative point was that there is a party hall in the campus and sometimes there is plenty of noise arising from there. Disturbs the otherwise tranquil atmosphere.
Se hospedó 1 noche en agosto de 2019
Respuesta de Mani. P, el 9 sept. 2019
Dear Mr.Narayan Kumar , Greetings from Heritage Madurai!!! We thank you for choosing to stay with us. We hope you had a pleasant stay with us and you were able to experience and enjoy the resort and its facilities. As a premium resort we constantly endeavor to keep up the standards for our guest’s facilities and services and also to exceed the expectations of our valued guests in all possible ways. Once again we thank you for your support and look forward to your visit. Warm regards Mani. P Heritage Team