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Opiniones de Super 8 by Wyndham Malvern

2 out of 5
Super 8 by Wyndham Malvern
3445 Oliver Lancaster Blvd, Malvern, AR

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 180 de 534 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 177 de 534 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 76 de 534 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 44 de 534 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 57 de 534 opiniones" "

7.6/10

Limpieza

8.2/10

Servicio y personal

7.2/10

Servicios

7.2/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Noe

Se hospedó 1 noche en octubre de 2023
Respuesta de Manager, el 4 nov. 2023
Hello Noe,Thank you for taking the time to share your review with us. We appreciate your feedback and are glad to hear that your overall experience was positive. Your comments will be shared with our team to continue improving our services. We hope to welcome you back in the future for an even better stay.

8/10 Bueno

Berenice

Viaje familiar
Le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Manager, el 2 ago. 2022
Hello Berenice, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recomendable
Altamente recomendado, limpio, buena ubicacion remodelado totalmente.
Se hospedó 1 noche en diciembre de 2019
Respuesta de Manager, el 24 dic. 2019
We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excelente

Katherine

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was perfect nice and quiet and peaceful.
Se hospedó 2 noches en mayo de 2024
Respuesta de Hotel Manager, el 20 may. 2024
Dear Katherine,Thank you for your great feedback. We're delighted to hear that you had a peaceful and enjoyable stay with us! Providing a tranquil environment for our guests is always a top priority, and we're thrilled that you found everything to be perfect during your time with us. We hope to have the pleasure of welcoming you back for another peaceful stay in the future!Sincerely, Hotel Manager

8/10 Bueno

Edith

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
The staff and their family were wonderful! We went to see the eclipse, and the children brought everyone free bottles of water and free eclipse-viewing glasses. They were so sweet! The one problem that I thought needed to be taken care of pronto is that the shower is plumbed backwards: turning on the hot setting gives you cold water and turning on the cold setting gives you hot water. Someone could get accidentally scalded that way. Other than that, we enjoyed our stay.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 16 may. 2024
Dear Edith,Thank you for choosing us at Super 8 by Wyndham Malvern during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excelente

Andrew

Better breakfast choice. Friendly staff
Se hospedó 10 noches en mayo de 2024
Respuesta de Hotel Manager, el 14 may. 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear you enjoyed our breakfast options and experienced friendly service from our staff. We appreciate your support and hope to welcome you back soon!Sincerely, Hotel Manager

10/10 Excelente

Lisa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything
Se hospedó 1 noche en mayo de 2024
Respuesta de Hotel Manager, el 8 may. 2024
Dear Lisa,Thank you for your wonderful feedback. We are excited that your time with us was so amazing!Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely, Hotel Manager

2/10 Terrible

Jennifer

Se hospedó 1 noche en abril de 2024
Respuesta de Manager, el 22 may. 2024
Hello Jennifer, We're sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address any issues.

10/10 Excelente

Ashwinderpal Singh

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 29 abr. 2024
Dear Ashwinderpal Singh,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

10/10 Excelente

Regina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place to sleep
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager, el 27 abr. 2024
Dear Regina,Thank you for your great feedback. We're delighted to hear that you had a great night's sleep with us! Providing a comfortable and restful experience for our guests is always our goal. We hope to welcome you back for another peaceful stay soon.Sincerely, Hotel Manager

10/10 Excelente

Lisa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I love the atmosphere
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager, el 15 abr. 2024
Dear Lisa,Thank you for your fantastic feedback. We're thrilled to hear that you enjoyed the atmosphere during your stay! Creating a welcoming and comfortable environment for our guests is important to us, and we're delighted that you felt that way. We hope to welcome you back again soon!Sincerely,Hotel Manager

2/10 Terrible

Alex

Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 12 abr. 2024
Dear Alex,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Sincerely, Hotel Manager

8/10 Bueno

Larry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 10 abr. 2024
Dear Larry,It was great to have you staying with us at Super 8 by Wyndham Malvern and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 Aceptable

Jeannette

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
room didn't get cleaned the first night and i had to go to font desk and get some towels for the next morning and the next night only got one towel and there was 2 of us.
Se hospedó 3 noches en marzo de 2024
Respuesta de Hotel Manager, el 1 abr. 2024
Dear Jeannette,We're sincerely sorry to hear about the lapse in housekeeping service during your stay. Providing a clean and comfortable environment is our priority, and we apologize for the inconvenience you experienced. Rest assured, we will address this issue with our housekeeping team to ensure it doesn't happen again in the future. Your feedback is valuable to us, and we appreciate your understanding. We hope to have the opportunity to make it up to you during your next visit.Sincerely, Hotel Manager

10/10 Excelente

Ian

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was very nice this was a really good deal for a hotel
Se hospedó 4 noches en marzo de 2024
Respuesta de Manager, el 28 mar. 2024
Thank you so very much for you outstanding review. We try very hard to make each guest's experience a great one. We look forward to seeing you again soon.

6/10 Aceptable

Deborah

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
The property is really old and needed to be remodeled about 15 years ago. The rooms are acceptable but not very clean. Front desk lady was very nice. If I was traveling with my family I would not recommend it.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 26 mar. 2024
Dear Deborah,Thank you for your honest feedback about your recent stay. We're sorry to hear that our property did not meet your expectations in terms of cleanliness and upkeep. Your comments are valuable to us, and we will use them to address any areas that need improvement. We're glad to hear that the front desk staff provided friendly service, but we understand that cleanliness is paramount, especially when traveling with family. We apologize for any inconvenience caused and appreciate your understanding. Sincerely, Hotel Manager

10/10 Excelente

Wendy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff is very nice. Very pleased at the cleanliness and price
Se hospedó 3 noches en febrero de 2024
Respuesta de Hotel Manager, el 25 mar. 2024
Dear Wendy,Thank you for your fantastic feedback. We're delighted to hear that you had a positive experience with our staff and found the cleanliness and price of our accommodations satisfactory! Providing excellent service and value for our guests are top priorities for us. We hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Excelente

jerry

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Manager, el 18 mar. 2024
Hello jerry,We are delighted to hear that you enjoyed your stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excelente

Michelle

Le gustó: Limpieza, servicios, condiciones de la propiedad
Great value clean and comfortable . Breakfast was just fine no fancy eggs or waffles but everything else. Breakfast burritos in their frig no dining options walking distance
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 8 mar. 2024
Dear Michelle,Thank you for your great feedback. We're delighted to hear that you found great value in our accommodations, and we appreciate your positive comments about the cleanliness and comfort. It's wonderful to know that the breakfast met your expectations, even without fancy eggs or waffles. We'll take note of your feedback regarding dining options and explore ways to enhance the overall experience. We hope to welcome you back in the future.Sincerely, Hotel Manager

4/10 Malo

Matthew

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Very run down. It's a motel. Not a hotel. Very very low end quality. Staff were great though.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 6 mar. 2024
Dear Matthew,Thank you for your great feedback. We're sorry to hear that our property did not meet your expectations in terms of quality. We appreciate your kind words about our staff and will ensure your feedback is taken into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excelente

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 3 mar. 2024
Dear Chris,We loved having you stay with us at Super 8 by Wyndham Malvern. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excelente

Stephanie

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a very comfortable atmosphere. I ended up staying three nights. The beds are comfortable and up-to-date. Modern decor. Has a great continental breakfast. The staff is friendly from housekeeping all the way to the front desk. I highly recommend this as a place to stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager, el 29 feb. 2024
Dear Stephanie,Thank you for choosing us at Super 8 by Wyndham Malvern during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Bueno

Jim

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our room was nice - not exceptional, but nice. There was one issue, we were very close to the front lobby and with many people coming and going it was a little noisy until about midnight. So I gave them an overall good rating instead of excellent. But it was good.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 28 feb. 2024
Dear Jim,Thank you for your great feedback. We're glad to hear that overall you found your room nice. We apologize for the noise and inconvenience near the front lobby, and we appreciate your understanding. Your input is valuable, and we'll strive to address any noise concerns for a more comfortable experience in the future. We hope to have the opportunity to welcome you back and provide an excellent stay on your next visit.Sincerely, Hotel Manager

10/10 Excelente

Stephanie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 28 feb. 2024
Dear Stephanie,We want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

8/10 Bueno

Curry

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 26 feb. 2024
Dear Curry,Thank you for the feedback. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

8/10 Bueno

Timmy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quiet
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 27 feb. 2024
Hello Timmy,We are pleased to hear you found our hotel to be quiet. Our team strives to provide a peaceful environment for all guests to enjoy their stay. Thank you for sharing your feedback with us.

8/10 Bueno

Bob

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This was a great value and nice place for a good night's sleep.
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager, el 24 feb. 2024
Hello Bob,We are delighted to hear that you found our hotel to be a good value and that you had a comfortable night's rest during your stay. Your satisfaction is important to us, and we appreciate your feedback. Thank you for choosing to stay with us, and we hope to welcome you back soon.

2/10 Terrible

Cliente verificado

Le gustó: Limpieza
No le gustó: Servicio y personal y condiciones de la propiedad
Very unprofessional.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 23 ene. 2024
Dear Guest,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excelente

Lynn

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The check in was easy and the staff is very friendly. The room was very clean and it was just a good experience.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager, el 24 dic. 2023
Hello Lynn,Thank you for taking the time to share your positive experience at our hotel! We're delighted to hear that our friendly staff and clean rooms made your stay enjoyable. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

4/10 Malo

Jeff

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 24 dic. 2023
Dear Jeff,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excelente

Kathleen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great price, clean room, wonderful desk staff
Very inexpensive overnight stay while traveling. I didn’t use much except for the bed but everything was clean, comfortable, and the night clerk was very nice. I was traveling alone with my daughter and I felt safe. Would recommend for anyone passing through looking for a simple overnight stay.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 21 dic. 2023
Dear Kathleen,Thank you for choosing us at Super 8 by Wyndham Malvern during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excelente

Brenda

Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager., el 13 dic. 2023
Dear Brenda,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Bueno

Thiruppriya, North Richland hills

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 19 nov. 2023
Dear Guest, Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 4-star rating. Your rating is very much encouraging and motivating for our hotel & staff. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!!! Regards, Hotel Manager

8/10 Bueno

Shirley

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager., el 14 nov. 2023
Dear Shirley,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 Bueno

Jerry Don

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
All in all, a good stay.
We asked for an early check in and late check out and the staff was very accommodating. The room was clean. I was disappointed that there was only 1 Kleenex in the box and, though there was shampoo, there was no conditioner. The door frame was in need of repair. It was apparent that the door had been forced open at one point. That was unsettling so whenever I heard a noise outside I jumped. We would stay at this hotel again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager., el 13 nov. 2023
Dear Jerry Don,Thank you for your great review! We are so glad you had a great time at our hotel. We try our best to offer the best and most comfortable stay possible. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests We look forward to hosting you again very soon!Sincerely, Hotel Manager

6/10 Aceptable

Family

Le gustó: Servicio y personal
It was a pleasant stay
Se hospedó 10 noches en octubre de 2023
Respuesta de Hotel Manager., el 6 nov. 2023
Dear Family,Thank you for your great feedback! We're thrilled to hear that you had a pleasant stay with us. We strive to provide our guests with a comfortable and enjoyable experience, and your positive feedback is greatly appreciated. We look forward to welcoming you back in the future!Sincerely,Hotel Manager.

8/10 Bueno

Terry

Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 2 nov. 2023
Dear Terry,Thank you for choosing us at Super 8 by Wyndham Malvern during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Bueno

Savanna

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de Hotel Manager, el 28 oct. 2023
Dear Guest, Thank you for taking your valuable time to leave a rating on your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager.

8/10 Bueno

Javier

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Manager, el 21 oct. 2023
Hello Javier,Thank you for your positive review! We are delighted to hear that you had a great experience at our hotel. We look forward to welcoming you back soon!

8/10 Bueno

Joshua

Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 3 nov. 2023
Dear Joshua,We are delighted that you decided to stay with us at Super 8 by Wyndham Malvern during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A
Se hospedó 4 noches en octubre de 2023
Respuesta de Hotel Manager, el 7 oct. 2023
Dear David,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager

2/10 Terrible

J

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Go elsewhere.
This is a really run-down hotel, and it has the look of a half-finished/thought project, with new linoleum (?) floors, but missing fixtures, severe rust on everything metal, pink slime in the shower (the kind that takes weeks to form). Smoke from another room seeped into ours through the bathroom. There weren’t enough washcloths (2 for 5 ppl), so we asked for more; we got 2 more and were told the hotel didn’t have more washcloths. We stayed in a nice Super8 down the road about 500 miles, so it’s not the chain, but the owner. He charges a ridiculous amount for rooms (about $125 total for ours), but doesn’t seem to invest much into the hotel. His wife showed up, while we were leaving, in a Tesla (expensive car) with a few boxes of mangoes (expensive fruit); if he owned an apartment building, he would be considered a slumlord.
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 28 sept. 2023
Dear J,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

8/10 Bueno

Donald

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
It was good
The rooms were comfortable and clean. Service was great. The grounds around the pool were a sad bunch of dead palms and roses. Limited continental breakfast was “limited”.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager, el 12 sept. 2023
Hi Donald,Thank you for being a guest with us and taking the time to share. We are sorry to hear you felt our breakfast offerings were small and that you the pool area was not that tidy. We appreciate your feedback as we use this in our continuous efforts to meet the many different needs of our guests. Please keep us in mind for a future stay the next time you are in the area.

10/10 Excelente

Brittany

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very comfortable & clean
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 4 sept. 2023
Dear Brittany,Thank you for staying with us at Super 8 by Wyndham Malvern and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excelente

Jared

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean, extremely quiet. And staff was very friendly. Just would have liked to know about the 50$ security deposit. And they stiff haven't refunded it back to me yet
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Manager, el 31 ago. 2023
Dear Jared,Thank you for your stay. We're pleased to hear that you appreciated our hotel's cleanliness, quiet atmosphere, and friendly staff. We apologize for any inconvenience regarding the security deposit. We have passed them on to our management for further verification. Sorry for any inconvenience. Hope you will visit again.Sincerely,Hotel Manager

2/10 Terrible

Nancy

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Rude clerk in office, no hot water, and 2 charges on my credit car for the room. Still fighting that
Se hospedó 1 noche en agosto de 2023
Respuesta de Hotel Manager, el 18 ago. 2023
Dear Guest,We apologize for the inconveniences you faced during your stay. The behavior of our staff, hot water issues, and the double billing are not reflective of our standards. We're addressing these matters urgently and appreciate your patience. Your feedback is important, and we hope for the chance to provide you with a better experience in the future.Sincerely,Hotel Manager

6/10 Aceptable

Randal Keith

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Eh.
Staff is polite, room smelled musty. Everything seemed a little damp.
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 8 ago. 2023
Dear Randal,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Malo

Gerald

Viaje con mascota, Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Says pet friendly. In fine print 15$ night dogs, service animals free. 50$ deposit. Didnt see that till I had driven all day tired. Posted says refund in 3-5 days.????? No real place to walk dog. No poop bags. The staff was professional, there was no hospitality in their money grabbing faces.
Se hospedó 3 noches en julio de 2023
Respuesta de General Manager, el 4 ago. 2023
Dear Gerald,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Aceptable

Kristin

Le gustó: Comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Not what promised
The room smelled like Marijuana when we walked in...which is a smell that never went away. There was no ice bucket. The hair dryer plug in was busted. The lever on the toilet was broken. And there was a very long hair in the shower.
Se hospedó 1 noche en julio de 2023
Respuesta de Manager, el 25 jul. 2023
Hello Kristin, Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

8/10 Bueno

Melissa

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 3 noches en julio de 2023
Respuesta de General Manager, el 23 jul. 2023
Dear Melissa,We loved having you stay with us at Super 8 by Wyndham Malvern. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager