4/10 Malo
Ron M.
16 mar. 2026
No le gustó: Limpieza
Check in process fine. Unit was filthy. There was a huge hole in the door to the bedroom we saw the minute we checked in. I reported it and they immediately asked if we could send a picture of the damage. (We did send pics of all issues) Went to go to sleep first night to find dirt and hairs all over the bed. Fortunately found an extra set of sheets. Went to change sheets and found a pee-stained mattress pad which we removed prior to going to sleep. Next morning getting ready to go out to find that the bathroom sink doesn't drain. Tried contacting Grand Welcome who gave us lip service the entire time we were renting and NEVER did anything to clean or rectify the issue. They told us they would send a cleaning crew over and never did.One of the hot tubs on the property did not work at all. Fortunately there are more than one. The unit itself fronts to Old Mammoth Road so no views except the restaurant across the street and lots of road noise.After numerous email complaints while there and after we got home Grand Welcome gave us a 60 refund on a 5 day rental! We would have preferred to actually receive customer service (clean sheets, mattress pad, drains that work etc.) as promised that never happened instead of a paltry refund.If you want to rent a unit where you get no service if required and want AI Chat Bots to respond to your emails this is the company! I will be very careful going forward to not rent from this company.
Ron M.
Se hospedó 4 noches en marzo de 2026