Our family was so excited to stay in this ski in ski out location over winter break, but sadly this property was a let down for our family. We arrived late at night after a long drive and picked up our cards from the management company off premise, to find out that the code to enter our room... was not included in the information or in the prior email sent . My family with two children were stuck outside the room at 1:30 am with no place to rest or anywhere to go. After calling customer service and waiting for a return call from their emergency service for about 20 minutes we finally got the code to enter our room.
Sadly, this is not where the disappointments of our stay end. As we entered the room we discovered that the advertised two twin beds, as seen in the pictures, was actually a single king bed.
Another disappointment of this property is that the wifi connection is extremely poor. It is understandable to have spotty connection in the mountains, but the resort had the internet going out every 5-15 minutes resulting in rough times using our devises and communicating via text, call, or social media.
Also, the televisions were unable to be used due to the internet and wifi problem this hotel had. When turning on 2 of the three hotel room TVs, it simply said “unable to connect with internet” and the third had only two channels that worked under these harsh conditions.
The shower door in the master bedroom also was not able to close all the way, soaking all the entire floor and making the shower a cold and miserable experience, as opposed to the relaxing warm feeling showers should be.
If you are looking to have a relaxing, non stressful, joyous time in mammoth, this condo is not for you!!!