2/10 Terrible
Fiona
Viaje en grupo
8 dic. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
HOUSE OF HORRORS
Don’t come here unless you want to catch an infection!
When we arrived at the entrance, we saw a man smoking outside who, to our surprise, turned out to be the receptionist. He let us in, and as soon as we walked through the door, the entire building was filled with a strong smell of weed.
When he showed us the facilities, we were shocked by the deplorable state of everything: the bathroom was filthy, the bed was in terrible condition… everything was disgusting. The conditions were absolutely unsanitary, so we immediately contacted Hotels.com to help us get out of there.
They informed the receptionist about the situation, and in response, he came to our door, violently banging on it and shouting, demanding that we open it. At that moment, we were terrified, especially because we had read reviews warning that he was a difficult person to deal with and often seemed to be under the influence of drugs.
He forced us to go to the bathroom to show him what we were complaining about, always shouting and speaking in a completely threatening tone.
Although we had a two-night reservation, we unfortunately had to stay one night because we were only refunded for the second night. However, we fled as soon as we could the next morning.
We slept in disgusting, unsanitary, and unhygienic conditions. We didn’t even dare to use the bathroom, as it was in an even worse state than the room.
Fiona
Se hospedó 2 noches en noviembre de 2024