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Opiniones de Jen Manila by Shangri-la

4.5 out of 5
Jen Manila by Shangri-la
3001 Roxas Boulevard Pasay City Metro, Manila, 1308, Pasay, National Capital Region

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 458 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 380 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 102 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 41 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 19 de 1000 opiniones" "

8.4/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.0/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Roberto Gerardo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2019
Respuesta de Frencie, el 2 abr. 2019
Dear Mr. Roberto Gerardo, Thank you for sharing your stay experience with us. Your feedback means a lot to us all as they help us to continually strive to further improve. We are looking forward to welcoming you back soon. Kind regards. Frencie Duadua Hotel Manager

8/10 Bueno

Antonio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buen hotel
Hotel nuevo, personal amable. Situado cerca de Intramuros y del Mall of Asia
Se hospedó 2 noches en enero de 2018
Respuesta de Frencie, el 25 ene. 2018
Hi Antonio, Thank you for sharing your recent stay with us. Your kind words about our location and team is well appreciated. Your comments mean a lot to us all as they help us to continually strive to further improve. We hope that you enjoyed your stay with us and we see you back soon. Kind regards, Frencie Duadua Director of Operations

10/10 Excelente

Olivier

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was great , hard to go in and out of the car parking lot . You have to get a ticket stamp at the front desk
Se hospedó 2 noches en agosto de 2022

8/10 Bueno

Chris

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
always good
The club lounge facilities didn't seem as luxurious as before, and we missed Ruby the Club Lounge manageress who recently moved on, but a great place to stay as ever. Breakfast is amazing.
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Brenda ta-ala

Se hospedó 2 noches en agosto de 2022

8/10 Bueno

jean

Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Angelica

Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Sunguk

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
편안하고 친절함
오래된 숙소지만 관리가잘됐고, 직원들 서비스 수준이 필리핀에선 최고로 좋은것 같았습니다
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Matthew

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff are super friendly and helpful. Make you feel welcome.
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

GRELYN

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Safety, security, staff were accomodating & helpful. Clean, Great foods for breakfast.
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Cheryl

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
The location, food and facilities are definitely the plus factors of this hotel. However, I booked for a club room and both rooms given have problems. The 1st room provided had a broken door knob while the 2nd room had water trickling from the ceiling. Definitely they need to check the condition of the rooms prior to check in of customers.
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Grest stay friendly staff
Had sn smazing time here the staff are customer friendly. The only issue and a small one was that there was only one restaurant with limited menu. The building seems to need some attention but nit enough to ruin our time there.
Se hospedó 7 noches en agosto de 2022

10/10 Excelente

brian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Entire staff was friendly and helpful. I would definitely be interested in staying again
Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Roy q

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
location. I did found a flying cockroach during stay in our room. address this situation in the front desk and their were apologetic.
Se hospedó 1 noche en julio de 2022

10/10 Excelente

ILUMINADO

Le gustó: Limpieza y servicio y personal
Staff friendly and helpful
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Salaheddin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I requested a separate room and staff were amazing and helped me out immediately. Mel, Jane, John, Jonathan are the ones that I remember and honestly they were all great, awesome, and super friendly.
Se hospedó 15 noches en julio de 2022

8/10 Bueno

toshikazu, morioka

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
コストパフォーマンスがいいホテルです
Se hospedó 1 noche en agosto de 2022

10/10 Excelente

Alex

Se hospedó 6 noches en julio de 2022

10/10 Excelente

Leanne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were amazing
Se hospedó 4 noches en julio de 2022

8/10 Bueno

Jesyca

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff are very helpful and kind..thank u for taking care with us in our stay
Se hospedó 2 noches en julio de 2022

8/10 Bueno

Lucy

Viaje en grupo, Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Servicios
I've always stayed at this hotel each time I travel back to Manila to catch my flight back to Melbourne for the following reasons: location (close to the airport), beautiful view of the roxas boulevard and manila bay from the club lounge, good staff service and food. However, the gym can use some new equipment and maintenance.
Se hospedó 3 noches en julio de 2022

10/10 Excelente

Steven

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
As always an amazing place to stay… all aspects are great.. except… still some unfriendly evening staff in the main restaurant… not attentive… restaurant closes at 10pm but restaurant staff told us at 9:39pm that it was closed! Had to cause a bit of a fuss to get them to serve us… then staff clearing the buffet were making unnecessary noise as if they were being spiteful… even though we were done eating and left by 10:35pm
Se hospedó 1 noche en julio de 2022

8/10 Bueno

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was friendly. The room was great. The lounge club was disappointingly only open until 9pm.
Se hospedó 3 noches en julio de 2022

8/10 Bueno

Julia Katharina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 4 noches en julio de 2022

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice as always, good experience and great staff
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Johnny Rex

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff are very accommodating
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Berna Jean

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff has been very polite and professional
Se hospedó 4 noches en julio de 2022

6/10 Aceptable

Reynaldo, Sparks

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
Location is good if you want to visit historical sites. Good employees. The hotel is getting old and needs upgrades. Replace the carpets with tile flooring. Carpeting was damp.
Se hospedó 3 noches en julio de 2022

10/10 Excelente

Richard

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was Great Breakfast Dining was Excellent Cooked to Order Eggs and coffee
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Ruben

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Highly recommend. Staff was attentive, nice and welcoming. They went out of there way to make the stay comfortable. The room was very good.
Se hospedó 1 noche en julio de 2022

10/10 Excelente

osamu

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Stay again
All good conditions Thank you for late check our service Staff are kind and total value are reasonably
Se hospedó 4 noches en julio de 2022

10/10 Excelente

Joselito

Se hospedó 2 noches en julio de 2022

10/10 Excelente

Sean

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 7 noches en julio de 2022

10/10 Excelente

candeeh

Se hospedó 1 noche en julio de 2022

8/10 Bueno

Richelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great
It was a good experience. The room is not that big but the breakfast buffet is so good!! They offer Filipino food and even made-to-order omelettes, delivered to your table! The staff is so friendly! One cleaner came by and I said I don’t need it cleaned then he offered everything else like, “do you want this? How about this?” Offering toiletries, towels, to take the trash out.
Se hospedó 1 noche en julio de 2022

8/10 Bueno

Steven Edward

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Rooms are great… spacious , quiet, comfortable. Security personnel were friendly however I felt we were walking into a military base. Receptionist friendly and helpful. Restaurant staff are never smiling and both on duty were inattentive to us. Room service attendant very hospitable and professional. Menu was very limited in all outlets. General manager was very accommodating with a special request. We are regulars and will continue to return as we love the location and consistency experienced
Se hospedó 3 noches en julio de 2022

10/10 Excelente

Rosalie

Se hospedó 1 noche en julio de 2022

10/10 Excelente

Chris

Se hospedó 1 noche en julio de 2022

10/10 Excelente

David

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Just booked here a few nights from the 9th -12th and decided to rebook for the 25-30, as my decision came with an amazing view of Manila bay, club lounge privileges and great friendly staff. Location is great as well
Se hospedó 3 noches en julio de 2022

10/10 Excelente

Dale, PHOENIX

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is my first time experiencing this hotel. My check-in/check-out experience was fantastic. The room was a decent size and offered a distant view of the bay. The bedding was firm, but comfortable. We got in late on the first night and I was able to ring up and request room service 1 hour past close. They were very hospitable and the food was fantastic. The best Terryoki Chicken, I have ever had in the Philippines. We enjoyed the Breakfast buffet and the dinner buffet and every single time, left with a smile. What I didn't like about my experience was the extremely small in-room safe. There isn't enough room for a laptop. -The small selection of TV options. -There were a lot of channels, but most were to tell you that you are not subscribed to view them. Lastly, the internet while fast, was not secured. There was no password, so the fear that someone could be hacking you is there. All in all, if they could get a password protected internet, I would stay here again.
Se hospedó 2 noches en julio de 2022

10/10 Excelente

Anne Rose

Se hospedó 2 noches en julio de 2022

2/10 Terrible

Rowena

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Smells so bad very dirty in our room. The bed is very dusty and itchy. I can sleep lots of bugs biting in my skin. I’m not going back there anymore.
Se hospedó 1 noche en julio de 2022

8/10 Bueno

VIRGILIO JR

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very comfortable stay, safe, easy access, and definitely worth it!!!!
Se hospedó 5 noches en julio de 2022

2/10 Terrible

Torsten

Viaje de negocios
No le gustó: Limpieza y condiciones de la propiedad
Rooms are 50 years old. Extremely old carpets. AC is very loud. Street noise.
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Mark Philip

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The place is clean and neat. The staff is friendly and helpful.
Se hospedó 1 noche en julio de 2022

10/10 Excelente

Clara Isabelita

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel. Staff were accommodating.
Se hospedó 2 noches en junio de 2022

8/10 Bueno

Tay

Viaje en pareja
Le gustó: Limpieza y servicio y personal
The check in system is too slow.
Se hospedó 2 noches en junio de 2022

10/10 Excelente

ANN MARIE, ALACHUA

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love the staff, very accommodating.
Se hospedó 2 noches en mayo de 2022

10/10 Excelente

Whilhelmina

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel is in a very nice location, facing the Manila Bay, we could watch the famous sunset every afternoon.
Se hospedó 3 noches en junio de 2022

8/10 Bueno

ELEANOR

Viaje en grupo
Le gustó: Servicio y personal y servicios
I love the Bay Area . Close to the malls & restos & some attractions in Metro Manila . A good walk in the morning along the bay . Sunset is amazing & still a nice walk at night Definitely not crowded.
Se hospedó 2 noches en junio de 2022