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Opiniones de Wingate by Wyndham Mansfield OH

2.5 out of 5
Wingate by Wyndham Mansfield OH
2069 Walker Lake Road, Mansfield, OH

Opiniones

7.6

Bueno

Puntuación de 10, es decir, Excelente. Basada en 238 de 703 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 220 de 703 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 122 de 703 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 56 de 703 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 67 de 703 opiniones" "

7.8/10

Limpieza

8.2/10

Servicio y personal

6.4/10

Servicios

7.2/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Rodrigo

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Need to be updated and cleaned
Se hospedó 16 noches en mayo de 2021

6/10 Aceptable

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en julio de 2019
Respuesta de Terri, el 30 jul. 2019
Thank you for your survey.

10/10 Excelente

George

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It has been renovated too a standard unmatchedin it's . Great staff, very good breakfast. A winner all around
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Amanda

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We stayed at this hotel for a womens retreat. The pictures looked really nice and newly remodeled. When we got into our room it was absolutely disgusting. Not cleaned at all. There was food and garbage all over the floor. Chocolate ground into the floor. Bathroom had pee on the toilet and hair throughout the shower. Ants were in the room due to there being food all over. We went to the front desk and told him the room was dirty and he gave us a broom and mop and water to clean it ourselves. We had to use our key card to scrap all the Chocolate off the floor before sweeping and mopping. The mop water was black by the time we were done cleaning it. None of the ice machines worked at had to go into the kitchen and get ice out of the freezer. We asked to speak with a manager and the guy at the front desk said he couldn't get a hold of his manager. So we checked again in the morning before we left for the retreat and he said he still couldn't get a hold of his manager. I gave him my name and phone number for the manager to contact me and they never called. 1st of all i shouldn't have to clean my own room. 2nd of the room is dirty and you don't plan to clean it then put us in s different room. I will never stay here again it was the dirtiest hotel i have ever been too!
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Rita

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everyone was very nice and friendly. The lady that served us a delicious breakfast every morning was very friendly. The food was awesome. We will be back next year.
Se hospedó 3 noches en abril de 2024
Respuesta de Harry, el 30 abr. 2024
Rita, We want to thank you for your excellent ratings. We work very hard making sure your stay with us exceeds your expectations. We look forward to seeing you again next year. Harry Crum (GM)

8/10 Bueno

Edith

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff were very helpful and friendly.
Se hospedó 1 noche en abril de 2024
Respuesta de Harry, el 25 abr. 2024
I want to thank you for staying with us while our Hotel is being remodeled. I hope you choose to stay with us again soon. Harry Crum (GM)

8/10 Bueno

Rachel

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Harry, el 12 abr. 2024
Rachel, Thank you for the great review. Please reach to us anytime you need to come back to Mansfield. We look forward to seeing you again. Harry Crum General Manager

8/10 Bueno

Stephen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property is in a great location for shopping and restaurants. The only negative thing about it was the fact that it was under construction on the other floors. Not noisy though.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 26 mar. 2024
Thank you for the review, but We are sorry about the noise. But we hope you understand that we are in the middle of a renovation. Thank you.

10/10 Excelente

Barbara

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very kind and helpful staff.
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 19 mar. 2024
Thank you for your great review and the kind words about our staff. We hope you have a wonderful day.

6/10 Aceptable

Charlene

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was awesome, the property was horrible, no pool, no business center, no work out room, food was horrible.
Se hospedó 3 noches en marzo de 2024
Respuesta de GM, el 19 mar. 2024
Thank you for the review.

10/10 Excelente

Mikala

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de GM, el 13 mar. 2024
Thank you for the great review. We are glad that you enjoyed your stay. Please come back and see us again.

8/10 Bueno

Erin

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
The rooms were nice. We didn’t realize it was under construction/renovation, so we didn’t have wifi. But overall the stay was nice. I will be excited to see the improvements after renovations are complete.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM, el 10 mar. 2024
Thank you for the review. We are glad that over all you enjoyed your stay.

10/10 Excelente

Richard

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent service, warm food, comfortable
The property was under major renovation but you barely noticed. The room was sparkling clean and comfortable. The renovation company kept things l their mess contained and items in the hotel were kept out of the way. The warm breakfasts were hearty, with some firm of egg every day. The staff were all friendly and welcoming. I'm returning to Mansfield in a few weeks and will be starting here again. I've also recommended my two colleagues stay here as well.
Se hospedó 3 noches en enero de 2024
Respuesta de GM, el 2 feb. 2024
Thank you for the great review. We are so glad that you enjoyed your stay.

6/10 Aceptable

Etan

No le gustó: Servicios y condiciones de la propiedad
They were under construction and had not had that information on their site and so half the hotel was closed and features were not available
Se hospedó 3 noches en enero de 2024
Respuesta de GM, el 15 ene. 2024
I am sorry that the website was not updated about the renovations happening at the hotel. But our website does say that the pool area ( including the fitness room) is closed. I am having the website updated. Thank you for your understanding.

10/10 Excelente

BArbara

Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 2 feb. 2024
Thank you for the great review. We are glad that you enjoyed your stay.

10/10 Excelente

JEFFREY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 12 dic. 2023
Thank you for the great review. We are glad that you enjoyed your stay.

8/10 Bueno

Steve

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM, el 12 dic. 2023
Thank you for the great revies .We are glad that you enjoyed your stay.

8/10 Bueno

Brett

Se hospedó 1 noche en noviembre de 2023
Respuesta de GM, el 29 dic. 2023
Thank you for the great review. We are glad that you enjoyed your stay.

10/10 Excelente

Sara Haldeman

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de GM, el 15 nov. 2023
Thank you for the great review. We are glad that you enjoyed your stay.

10/10 Excelente

Richard

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice place, pleasant staff, convenient location.
Respuesta de GM, el 15 nov. 2023
Thank you for the great review. We are glad that you enjoyed your stay.

2/10 Terrible

Ecedric

Se hospedó 2 noches en octubre de 2023
Respuesta de GM, el 20 nov. 2023
We are sorry that you did not enjoy your stay.

8/10 Bueno

Anita

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
For the short time I was at the hotel, everything was satisfactory.
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 24 oct. 2023
Thank you for your review. We are glad that you enjoyed your stay.

8/10 Bueno

Brett

Se hospedó 2 noches en octubre de 2023
Respuesta de GM, el 15 nov. 2023
Thank you for the review. We are glad that you enjoyed your stay.

10/10 Excelente

Marc

Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 15 nov. 2023
Thank you for the great review. We are glad that you enjoyed your stay.

10/10 Excelente

Latavia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great staff
Se hospedó 6 noches en octubre de 2023
Respuesta de GM, el 29 oct. 2023
Thank you for the great review. We are glad you enjoyed your stay.

10/10 Excelente

Latavia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place to stay and great staff
Se hospedó 3 noches en octubre de 2023
Respuesta de GM, el 21 oct. 2023
Thank you for the great review. We are glad that you enjoyed your stay.

2/10 Terrible

BARBARA

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 24 oct. 2023
I am sorry that you did not enjoy your stay. We will work very hard to make your next stay better. Thank you

6/10 Aceptable

John

Le gustó: Servicio y personal y servicios
Was not told hotel was under renovation and stuff and you could tell with room now i know whyvi was given that rate. Front desk personal were great and all but the renovation made it uneasy.
Se hospedó 2 noches en octubre de 2023
Respuesta de GM, el 21 oct. 2023
I am sorry that you did not see the notice on the websites stating the hotel was under renovation. I will have them make it know in bigger print.

10/10 Excelente

Kenneth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place to stay and good location on the highway
Respuesta de GM, el 18 oct. 2023
Thank you for the great review

4/10 Malo

Tonya

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Carpets were stained in numerous spots. There were dried up puddles in the bathroom under the vanity making the bathroom floor appear dirty and the toilet would not flush. I called to notify the front desk of the issue with the toilet and Lewis told me there was absolutely nothing they could do about it at all. I had to repair the toilet myself so we could use the bathroom during our stay. very disappointed in the lack of cleanliness and concern from staff.
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 18 oct. 2023
I am so sorry about the issues that you had during your stay. The hotel is currently being renovated, starting on the 3 floor. The rest of the guests rooms will be renovated soon.

4/10 Malo

Matt

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Bed and bathroom were OK but the room was dirty, furniture was broken and beat up, air conditioning/heater unit gave off dust and a terrible smell. Badly in need of renovations.
Se hospedó 2 noches en octubre de 2023
Respuesta de GM, el 18 oct. 2023
I am sorry about the issues that you had during your stay. The hotel is currently under renovation on the 3rd floor. The rest of the guest rooms will be starting soon. Thank you for your understaning.

6/10 Aceptable

Sarah

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Everyone was amazing in the faculty. The room we got was really run down though. Cracked tile in the bathroom, holes in the walls. Random bosses throughout the night. My daughter was convinced it was haunted. Lol. Really empty inside, no homely decor. Didn't feel like the price matched the property.
Se hospedó 2 noches en octubre de 2023
Respuesta de GM, el 18 oct. 2023
The hotel is currently being renovated starting on the 3rd floor , which is nearly completed. The rest of the guest rooms will be renovated soon. Thank you for your understanding.

8/10 Bueno

Lyle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 2 noches en julio de 2023
Respuesta de GM, el 9 oct. 2023
Thank you for your review

8/10 Bueno

Beth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
We stayed here for a quick weekend getaway (1 night stay). The service was friendly and our room was close to the vending machines which was nice. We enjoyed the continental breakfast too.
Se hospedó 1 noche en octubre de 2023
Respuesta de GM, el 9 oct. 2023
We are glad that you enjoyed your stay

6/10 Aceptable

Delbert

No le gustó: Servicios
This hotel is in need of a remodeling and updating. It was clean and quiet with a limited breakfast and is right off of the highway. Price was lower than the nicer hotels nearby.
Se hospedó 3 noches en septiembre de 2023
Respuesta de GM, el 9 oct. 2023
The hotel has started its renovation already. The 3rd Floor is nearly completed and we will be moving the rest of the floors soon. Thank you for your understanding.

6/10 Aceptable

Pam

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios
There was trash left in our room and no hand soap.
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 4 oct. 2023
I am so sorry about that I will speak to the staff.

6/10 Aceptable

Scott

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Bad stay in Mansfield
Hotel in really poor condition. Upon check in there were no king rooms available. Was told we have to speak to GM on Monday for a bill adjustment. Employee on site cannot do that. First room we occupied had wet carpeting near HVAC unit. Will not return.
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 4 oct. 2023
I am sorry that you did not enjoy your stay. The hotel is currently renovating the 3rd floor and the rest of the rooms are going to be finished soon.

6/10 Aceptable

Daniel

Viaje familiar
Le gustó: Limpieza y servicio y personal
Overall value 👍
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 4 oct. 2023
Thank you for your review

10/10 Excelente

Ali

Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 21 sept. 2023
Thank you for the great review. We are glad that you enjoyed your stay.

10/10 Excelente

Robert

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2023
Respuesta de Kim, el 19 sept. 2023
Thank you for the great review. We are glad that you enjoyed your stay.

2/10 Terrible

Karen

Se hospedó 2 noches en septiembre de 2023
Respuesta de GM, el 19 sept. 2023
We are sorry that you did not enjoy your stay. I am sorry about the issues you had and I will have those fixed right away.

8/10 Bueno

Kim

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff. Looking forward to seeing renovations!
Se hospedó 3 noches en septiembre de 2023
Respuesta de GM, el 17 sept. 2023
Thank you for taking the time to tell me about your stay. Renovations should start soon.

8/10 Bueno

Michael

Viaje familiar
Le gustó: Limpieza
My stay
Room is worn and maybe in process of upgrading. Jet tub was out of order and internet was off. That was disappointing.
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 17 sept. 2023
I am sorry about the jetted tub being off. The renovations are causing some interference with the WIFI, but there is a notification on the websites stating the guest WIFI is not working. Again we are sorry about the issues that you had.

2/10 Terrible

Kara

Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 9 oct. 2023
I am sorry that you did not enjoy your stay. We hope your next stay with us is better.

8/10 Bueno

Betty

Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 17 sept. 2023
Thank you for the review.

8/10 Bueno

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de GM, el 11 sept. 2023
Thank you for the great review. We are glad that you enjoyed your stay.

2/10 Terrible

robert

Viaje en grupo
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en septiembre de 2023
Respuesta de GM, el 11 sept. 2023
We are sorry that you did not enjoy your stay. I will take care of the issues that you had.

4/10 Malo

Kimberly

Viaje familiar
No le gustó: Condiciones de la propiedad
The property needs a full renovation. The carpet in my room had stains. The sofa was nasty looking. The curtains looked they never been cleaned. I sprayed Lysol on the bed before getting in it. It was ok for the 2 night stay and the reason I was in town. The breakfast was good.
Se hospedó 2 noches en agosto de 2023
Respuesta de GM, el 4 sept. 2023
We are so sorry that you did not enjoy your stay. The hotel is already under renovation and the 3rd floor soon be up and ready to go .

10/10 Excelente

Jeffrey

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en septiembre de 2023
Respuesta de GM, el 4 sept. 2023
Thank you for the great review. We are glad that you enjoyed your stay.

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Love this hotel
Everyone’s thing was good
Se hospedó 2 noches en agosto de 2023
Respuesta de GM, el 30 ago. 2023
Thank you for the great review. We are glad that you enjoyed your stay.