Mattachine Steps Tours

I was pleased with my stay.

I was disappointed in the overall upkeep and experience of the hotel. There were holes in areas of the walls, chipping paint, and exposed wiring throughout the common spaces. The bell hop/luggage guy was rude to my husband regarding us carrying our own luggage upon arrival. The fire alarm was going off on the 7th floor for about 20 minutes, leaving us both with ringing in our ears. When I called to the front desk to ask if we should evacuate the building, I was told to hang on and that someone would call me back. After 30 minutes, we were told it was a false alarm. When I asked about purchasing medication for a headache related to the ringing, i was told the hotel did not supply nor sell NSAIDs, but that I could "doordash some from CVS or WalGreens". We booked this location because of the Biltmore name and were hoping for a better experience considering the price. Also, $50.00/night to park in the attached garage with hotel guest parking not available until the 9th floor is pretty ridiculous. We won't be back, but hopefully this review will shed some insight for others.

Hotel Erwin is An Outstanding Hotel.