Our stay was highly disappointing because the house was not guest-ready and primary amenities were unusable. We paid for a premium rental but spent our trip managing maintenance issues.The hot tub was a major letdown. On arrival, it was dirty and the water was so low the pump was gurgling. Even after we filled it, the tub never reached a usable temperature. Despite 56 degree weather, the host insisted it was operating as designed. It is misleading to advertise a hot tub that cannot maintain heat in mild conditions. We also faced significant communication gaps, with long periods of unresponsiveness from the host that eventually forced us to contact support for help.The house had several safety and cleaning failures. A heavy closet door was off its hinges; the host admitted they knew about this for a month but still rented the home as kid-friendly. Multiple electrical outlets pulled out of the wall when used. We found a previous guest's vape pen and crumbs under the table, plus a crockpot full of old oil and sticky floors in multiple rooms. Shower curtains were the wrong size, causing bathrooms to flood with every use. Finally, checkout instructions were inconsistent, with last-minute digital messages requiring us to haul our own trash to a dump while the guest book said not to worry about it. We expected a high-end experience but received poor management instead. The home has potential, but managing from afar is having an impact on the property.