6/10 Aceptable
Penny S.
28 may. 2024
Shame on Vacasa
Everything the homeowner is responsible for was wonderful and as expected. There were plenty of beds, pillows, seating areas and a very well equipped kitchen. There is a beautiful patio with tables, chairs and a nice swing.
The enjoyment of the property was significantly diminished because of Vacasa and its systems. They do not make a practice of cleaning before a rental so there was dust in the house but more importantly the patio and its furniture were filthy. For 24 hours we followed their ticket reporting process to no result. After escalating, we reached a local manager who would not promise that it would be cleaned. Eileen arrived on Saturday to clean (we checked in Wednesday). She was great. However, the unit lost water on Saturday at 8:00am and wasn’t fixed until 2:00pm. Vacasa didn’t even offer to bring or send a bottle of water. Imagine a house with 8-9 people getting ready for graduation and a big family lunch to follow with no showers, no flushing, no cooking and no washing dishes…. The local GM said he didn’t have the people to help.
The only thing that did work was Eileen and her filing a repair report for the trash receptacle torn apart by the bear.
I will be seeking a refund from Vacasa, not the owners. They did their part.
Penny S.
Se hospedó 6 noches en mayo de 2024