Recepción

Opiniones de Best Western Plus Buckingham International

4 out of 5
Best Western Plus Buckingham International
1130 Nepean Highway, Highett, VIC

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 447 de 1002 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 398 de 1002 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 113 de 1002 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 34 de 1002 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 10 de 1002 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.4/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Alex

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice and clean. Affordable price.
Se hospedó 1 noche en abril de 2024
Respuesta de Front Office Manager, el 29 abr. 2024
Dear Alex ,Thank you so much for your kind words and for choosing to stay with us at Buckingham International ! We are thrilled to hear that you have consistently experienced excellent service and cleanliness during your stay. Providing our guests with a comfortable and convenient stay is always our top priority, and we are delighted to know that we have met your expectations.We look forward to welcoming you back for many more enjoyable stays in the future.

8/10 Bueno

Kian Wei

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Safe
Se hospedó 6 noches en marzo de 2024
Respuesta de Front Office Manager, el 18 mar. 2024
Dear Kian ,Thank you for reviewing us during your recent stay with us.We look forward to welcoming you back to Buckingham International soon.

8/10 Bueno

Amy and Tracy, christchurch

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location friendly staff love happy hour
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Office Manager, el 16 abr. 2024
Dear Amy and Tracy ,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great experience during your stay at Buckingham International. We appreciate your compliments regarding our convenient location and friendly staff.We look forward to welcoming you back for another enjoyable stay with us.

8/10 Bueno

lisa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
3rd time stay from overseas. clean, safe and super close to public transit -
Se hospedó 23 noches en enero de 2024
Respuesta de Front Office Manager, el 5 feb. 2024
Dear Lisa ,We're delighted that you had a great experience at our hotel! Your feedback is appreciated, and we look forward to serving you again in the future

10/10 Excelente

Nathan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Front Office Manager, el 5 feb. 2024
Dear Nathan,Thank you for 10 out of 10 rating.

4/10 Malo

Catherine

Viaje familiar
Le gustó: Limpieza y servicio y personal
The staff tried to deal with a difficult situation the best they could and were all polite and friendly. Unfortunately, there was renovation work going on that we weren't aware of beforehand. We were first told our original room wasn't available and were given two rooms as we wanted 2 beds. After going to these rooms, we were told there was actually a suitable room which turned out to be the room we'd originally booked but it was beside a room being renovated so at 9am the drilling started. After being out a couple of times, my elderly mother needed a rest in the afternoon which wasn’t possible with the noise. I talked to management who said the work would continue until 6ish. They finally offered my mother the use of a quiet room to rest for a few hours and i went out again. We didn’t want to pack up again and move to a room with an added fold-down bed, as we were leaving the following morning and were told there would be no work the next day. Unfortunately that wasn’t the case and work started at 8am!
Se hospedó 2 noches en enero de 2024
Respuesta de Front Office Manager, el 5 feb. 2024
Dear Catherine ,We're sorry to hear about your less-than-perfect experience. Please accept our apologies for any inconvenience you encountered during your stay. We take all our guest feedback seriously and will use it to improve our services.We trust you that you will consider giving us another chance to exceed your expectations.

8/10 Bueno

Scherie

Se hospedó 1 noche en enero de 2024
Respuesta de Front Office Manager, el 21 mar. 2024
Dear Scherie,Thank you for rating us.

10/10 Excelente

Michael

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Front Office Manager, el 5 feb. 2024
Dear Michael ,Thank you for 10 out of 10 rating.

4/10 Malo

James

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Water pressure in shower very week. Tasman working and making a lot of noise on sunday
Se hospedó 2 noches en enero de 2024
Respuesta de Front Office Manager, el 24 ene. 2024
Dear James,We are deeply sorry for the issues you encountered during your stay. This is not the experience we want our guests to have, and we appreciate your feedback. We will investigate the matter and take corrective actions to prevent similar incidents in the future. Please consider giving us another chance to show you the true quality of our services.

10/10 Excelente

Mark

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Arrived late. Guy at reception made a point of calling me in to greet.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Office Manager, el 24 ene. 2024
Dear Mark,Thank you so much for your kind review! We are thrilled to hear that you enjoyed your stay with us. It's our goal to provide the best possible experience for our guests, and we're delighted that we succeeded in making your stay memorable.We look forward to welcoming you back in the future!

10/10 Excelente

Anne

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable convenient and good price. Staff were very friendly and helpful. Pillows were rock hard. Asked for a softer one and it was delivered to our room within the hour. Highly recommend the staff.
Se hospedó 2 noches en enero de 2024
Respuesta de Front Office Manager, el 24 ene. 2024
Dear Anne,We're delighted that you had a great experience at our hotel! Your feedback is appreciated, and we look forward to serving you again in the future.

4/10 Malo

Gareth

No le gustó: Servicio y personal y condiciones de la propiedad
Room was surface clean to be fair but in poor condition, drab, chipped furniture, reception staff on arrival equally lacklustre unfortunately but then again not much to work with. Looks like a much needed refurbishment is underway but I wouldn’t recommend staying here for a while or until it’s possible to confirm the work is complete.
Se hospedó 1 noche en enero de 2024
Respuesta de Front Office Manager, el 18 ene. 2024
Dear Gareth ,Anticipation is building as our hotel undergoes an extraordinary transformation to improve the hotel experience for you, our most valued guest.We apologize for any inconvenience and appreciate your understanding during this exciting time.We promise when it is all done it will have been worth the wait and your patience.

10/10 Excelente

Darrell

Se hospedó 1 noche en enero de 2024
Respuesta de Front Office Manager, el 5 feb. 2024
Dear Darrell,Thank you for 5 star rating.

8/10 Bueno

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Front Office Manager, el 17 ene. 2024
Dear Paul ,Thank you for rating us.

8/10 Bueno

Takahiko

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
メルボルンとモーニントン半島の中間あたりにあり、ドライブに便利でした。
Se hospedó 1 noche en enero de 2024
Respuesta de Front Office Manager, el 12 ene. 2024
レビューしていただきありがとうございます。 皆様のお越しを心よりお待ちしております。

4/10 Malo

Daniel

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Front Office Manager, el 12 ene. 2024
Dear Daniel,Thank you for rating us.

8/10 Bueno

Prof Peter

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Pretty good suburban motel
Generally very good with some small but important issues - shower water huge variation in temperature, the room phone was not connected to wall so you could not contact reception and free bottle of wine or arrival moved to on departure
Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Office Manager, el 27 dic. 2023
Dear Peter ,We appreciate your feedback and apologize for any shortcomings you encountered during your stay.Your input is invaluable in helping us make necessary improvements. We hope to have the opportunity to provide you with a better experience on your next visit.

10/10 Excelente

Christina

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I would stay here again!
The room was extremely comfortable and the double glazing meant that despite the room facing the Nepean Highway there was no noise.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Office Manager, el 18 dic. 2023
Dear Christina,Thank you for the glowing review. We look forward to welcoming you back to Buckingham International soon.

8/10 Bueno

Bob

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023
Respuesta de Front Office Manager, el 18 dic. 2023
Dear Bob,Thank you for rating us.

8/10 Bueno

Kurt

Le gustó: Limpieza y comodidad de las habitaciones
Se hospedó 3 noches en diciembre de 2023
Respuesta de Front Office Manager, el 11 dic. 2023
Dear Kurt ,Thank you for rating us. We look forward to welcoming you back to Buckingham International soon.

10/10 Excelente

Leonie

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Office Manager, el 11 dic. 2023
Dear Leonie ,Thank you for 5-star rating. We look forward to welcoming you back to Buckingham International soon.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lovely 3BR Apartment
Had a very comfortable stay at their 3 bedroom apartment. Very spacious and homey. Whole house/villa to ourselves with its own parking space. Cleanliness has room for improvement (dusty floors) but daily housekeeping provided so it was ok. Comfy beds, lovely showers. Check in and out was a breeze too using Hotels.com. Highly recommend.
Se hospedó 7 noches en noviembre de 2023
Respuesta de Front Office Manager, el 11 dic. 2023
Dear guest,We're delighted to hear that you had such a fantastic experience during your stay at our hotel! Our team works hard to ensure our guests feel comfortable and well taken care of.We appreciate your kind words and hope to have the pleasure of hosting you again soon.

10/10 Excelente

Helen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Reasonable price
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Manager, el 29 nov. 2023
Dear Helen,Thank you for the 5 out of 5 rating and we are glad you enjoyed your stay with us.We look forward to welcoming you back to Buckingham International soon.

10/10 Excelente

Josh

Viaje en pareja, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved the space of the apartment we were given. The staff were very positive and nice to talk with. We would definitely stay here again if we needed to stay near this area in Melbourne again.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Front Office Manager, el 28 nov. 2023
Dear Josh,Thank you for taking the time and providing us with such wonderful feedback.I am pleased to read that you had enjoyed your stay with us and that our team has provided the level of service we are striving to achieve.We hope to welcome you back in not too distant future.

6/10 Aceptable

Jim

Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Manager, el 11 dic. 2023
Dear Jim ,Thank you for rating us.

10/10 Excelente

Damien

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet and friendly staff.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Front Office Manager, el 6 nov. 2023
Dear Damien,We are glad that you enjoyed your stay with us . Our team works hard to ensure our guests feel comfortable and well taken care of.We appreciate your kind words and hope to have the pleasure of hosting you again soon.

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Manager, el 6 nov. 2023
Dear David ,Thank you for the rating of 5 out of 5. We look forward to welcoming back you to Buckingham International soon.

6/10 Aceptable

Mark

Good
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Office Manager, el 1 nov. 2023
Hi Mark,We glad you enjoyed your stay with us. We look forward to welcoming you back to Buckingham International soon.

2/10 Terrible

jonathan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Office Manager, el 30 oct. 2023
Dear Jonathan ,Firstly, I would like to thank you for the feedback. Here at Buckingham International, we pride ourselves on our service and it is very sad to hear that your experience with us was not up to the mark.We take guest reviews very seriously and can assure you that the feedback has been passed on to all departments for immediate changes and training wherever possible.We apologise for everything you had to go through and would love to make it up to you on your next visit.

6/10 Aceptable

Eve

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Needs a good clean. The spa bath was dirty . Couldn't mke a decent cip of coffee
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Office Manager, el 30 oct. 2023
Dear Eve,Thank you for taking the time to tell us about your recent experience.Your feedback is very important to us, and we are saddened to hear that this stay did not meet your expectations. Please rest assured that we are taking the appropriate measures to address your concerns and prevent future occurrences. At Buckingham International, we continuously strive to exceed guest expectations.We hope that you will allow us to better serve you in the future.

8/10 Bueno

Peter, Murrumbeena

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Helpful and friendly staff, surprisingly good restaurant, lovely exterior and very convenient location close to Southland shopping centre.
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Office Manager, el 30 oct. 2023
Dear Peter ,We're delighted to hear that you had such a fantastic experience during your stay at our hotel!Our team works hard to ensure our guests feel comfortable and well taken care of.We appreciate your kind words and hope to have the pleasure of hosting you again soon.

10/10 Excelente

ron

Viaje en grupo
Le gustó: Limpieza y servicio y personal
Location is fantastic
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Office Manager, el 23 oct. 2023
Dear Ron ,We are glad you enjoyed your stay and were able to take advantage of our location.We look forward to welcoming you back to Buckingham International soon.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Office Manager, el 23 oct. 2023
Dear Micheal ,Thank you for 10 out of 10 rating !

8/10 Bueno

Cate

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and tidy
Se hospedó 2 noches en octubre de 2023
Respuesta de Front Office Manager, el 16 oct. 2023
Dear Cate ,Thank you for your review. We are glad that you enjoyed your stay and looking forward to welcoming you to Buckingham International soon.

6/10 Aceptable

Karlie

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Office Manager, el 11 oct. 2023
Dear Karlie ,Thank you for rating us.

6/10 Aceptable

Nathan

Se hospedó 2 noches en septiembre de 2023
Respuesta de Front Office Manager, el 2 oct. 2023
Dear Nathan ,Thank you for rating us. We looking forward to welcoming you back to Buckingham International soon.

4/10 Malo

Pelagia

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean room and great staff - friendly and welcoming Very uncomfortable bed, mini fridge had a bad stench, humming/vibrating noise through wall, very noisy guests next door talking all night, playing music late and cars too noisy
Se hospedó 1 noche en septiembre de 2023
Respuesta de Front Office Manager, el 27 sept. 2023
Dear Pelagia,Thank you for taking the time to write a review on your recent stay with us.I am sorry to see that some aspects of your stay were not up to your expectations. In regards to your concerns with the room, we have a Duty Manager available 24 hours to assist with maintenance requests. In the instance we cant resolve the issue immediately, we offer guests alternate options of resolution. I am sorry if you did not experience this. We have taken your feedback on board and made substantial improvements across the board in order to deliver more consistent standards of service throughout our hotel.I do hope you give us another opportunity to be of service and turn around your experience.

8/10 Bueno

Blanqui

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff was friendly and professional. Room was clean and tidy. We had our breakfast there for a very good price considering it was a buffet I want to highlight the proactive customer service of the staff who was attending today 26/09 at the buffet area in the restaurant
Se hospedó 1 noche en septiembre de 2023
Respuesta de Front Office Manager, el 27 sept. 2023
Dear Blanqui ,We're delighted to hear that you had such a fantastic experience during your stay at our hotel! Our team works hard to ensure our guests feel comfortable and well taken care of.We appreciate your kind words and hope to have the pleasure of hosting you again soon!

6/10 Aceptable

SANNE

Se hospedó 7 noches en septiembre de 2023
Respuesta de Front Office Manager, el 25 sept. 2023
Dear Sanne,Thank you for rating us. We looking forward to welcoming you back to Buckingham International soon.

8/10 Bueno

Shane

No le gustó: Servicios
No signage to town house dirty inside hot water not hot cooking utensils no egg slide or rings frypan needs replaced
Se hospedó 2 noches en septiembre de 2023
Respuesta de Front Office Manager, el 18 sept. 2023
Dear Shane,Thank you for taking the time to review your stay with us at Buckingham International.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Malo

Greg

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Executive spa room was not what was advertised tv did not work properly stopped working all night and was the same in the morning. Checked in at 2.15 and room was still getting cleaned. Unimpressed
Se hospedó 1 noche en septiembre de 2023
Respuesta de Front Office Manager, el 11 sept. 2023
Dear Greg ,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excelente

Fiona, Salisbury Downs

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We have stayed here a few times and each time it is clean and the staff always friendly. Will definitely be back to stay.
Se hospedó 4 noches en agosto de 2023
Respuesta de Front Office Manager, el 11 sept. 2023
Dear Fiona ,We are glad that you enjoyed your stay with us. We look forward to welcoming you back to Buckingham International soon.

10/10 Excelente

Liz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very very comfortable beds, quiet, and friendly. Will stay again.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Front Office Manager, el 8 sept. 2023
Dear Liz ,We are glad you enjoyed your stay with us. We look forward to welcome you back to Buckingham International soon.

10/10 Excelente

Susan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was happy overall with my stay. I have no negative feedback.
Se hospedó 4 noches en agosto de 2023
Respuesta de Front Office Manager, el 8 sept. 2023
Dear Susan,Thank you for the glowing feedback and 5-star rating. We look forward to welcoming you back to Buckingham International soon.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A bit dated
Se hospedó 1 noche en septiembre de 2023
Respuesta de Front Office Manager, el 8 sept. 2023
Dear Michael,Thank you for the 5 out of 5 rating. We looking forward to welcoming you back to Buckingham International soon.

6/10 Aceptable

Lynda

Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
Se hospedó 2 noches en agosto de 2023
Respuesta de Front Office Manager, el 8 sept. 2023
Dear Lynda ,Thank you for rating us.

8/10 Bueno

Julie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was easy to find and enter and parking good. Pleasant staff. Super clean. All expected utilities. The property is however quite old and looking tired now, a reno due?
Se hospedó 1 noche en agosto de 2023
Respuesta de Front Office Manager, el 28 ago. 2023
Dear Julie ,Thank you for the review and we glad you enjoyed your stay with us. We currently going through renovation as we speak and estimated to finish the back block by end of this year. We look forward to welcome you back to Buckingham International soon.

6/10 Aceptable

kerrin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Staff were lovely, and room was clean. But everything is outdated. Bed was small and in wrong position. At least it needed to be against the centre of the wall. Not directly under the heating . Lacking general supplies too.
Se hospedó 1 noche en agosto de 2023
Respuesta de Front Office Manager, el 22 ago. 2023
Dear Kerrin ,Thank you for taking time to review your stay with us.Our hotel is going under renovation now and the the issues you mentioned will be addressed as well. We look forward to welcome you back at Buckingham International soon.

4/10 Malo

Andrew

No le gustó: Servicio y personal
Admin run around with trying to change booking
Se hospedó 3 noches en agosto de 2023
Respuesta de Front Office Manager, el 8 sept. 2023
Dear Andrew,n behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bueno

Stephen

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en agosto de 2023
Respuesta de Front Office Manager, el 17 ago. 2023
Dear Stephen,Thank you for rating us.