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Opiniones de Nightcap at Ashley Hotel

3.5 out of 5
Nightcap at Ashley Hotel
226 Ballarat Rd, Braybrook, VIC

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 30 de 127 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 50 de 127 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 19 de 127 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 13 de 127 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 15 de 127 opiniones" "

7.8/10

Limpieza

7.6/10

Servicio y personal

6.4/10

Servicios

7.2/10

Condiciones de la propiedad

6.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Jeison

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good service and convenient location.
Se hospedó 1 noche en marzo de 2024
Respuesta de Nightcap at Ashley Management, el 22 mar. 2024
Thanks for the review Jeison, We hope to see oyu again soon.

6/10 Aceptable

Troy

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Jacob, el 27 feb. 2024
Hi Troy,Where sorry to hear about your experience staying at the Nightcap at Ashley Hotel, we hope on your next visit that we will provide you with a much better experience.Kind RegardsManagement

8/10 Bueno

Corey

Se hospedó 1 noche en febrero de 2024
Respuesta de Nightcap at Ashley Management, el 22 mar. 2024
Thanks for the review Corey

4/10 Malo

Jacqueline

Se hospedó 1 noche en enero de 2024
Respuesta de Jacob, el 27 feb. 2024
Hi Jacqueline,We are so sorry to hear about your experience staying at the Nightcap at Ashley Hotel, we hope on your next visit that we can provide you with a much better experience.Kind RegardsManagement.

10/10 Excelente

Gidey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en febrero de 2024
Respuesta de Jacob, el 27 feb. 2024
Hi GideyThank you so much for your raving review the staff at the Nightcap at Ashley Hotel can't wait to have you backKind Regards Management.

2/10 Terrible

Linda

No le gustó: Servicio y personal
Rude staff and absolutely RUDE security.
Se hospedó 1 noche en febrero de 2024
Respuesta de Jacob, el 27 feb. 2024
Hi Linda,We are so sorry to hear about your experience staying at the Nightcap at Ashley Hotel and this is getting looked into.We hope on your next visit that we can provide you with a much better experienceKind RegardsManagement.

8/10 Bueno

Howard

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
Good location
Se hospedó 1 noche en febrero de 2024
Respuesta de Jacob, el 4 feb. 2024
Hi Howard.We hope you had an amazing stay at the Nightcap at Ashley Hotel, we hope on your next visit that we can provide you with an even better experience.Kind RegardsManagement.

8/10 Bueno

James

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Jacob, el 16 ene. 2024
Hi James,We're so happy to hear that you had a good stay at the Nightcap at Ashley Hotel the staff can't wait to have you back Kind Regards Management.

10/10 Excelente

Deirdre

Se hospedó 1 noche en noviembre de 2023
Respuesta de Jacob, el 16 ene. 2024
Hi DeirdreWe're so happy to hear that you had an amazing stay at the Nightcap at Ashley Hotel, the staff can't wait to have you back Kind RegardsManagement.

2/10 Terrible

Alex

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We did not and would not stay in such an inconvenient place. My mistake for being tricked by wotif. once bitten twice shy never again wotif a $390.00 an expensive lesson. Buyer beware
Se hospedó 3 noches en noviembre de 2023

2/10 Terrible

Daljeet

Se hospedó 1 noche en octubre de 2023
Respuesta de Jacob, el 31 oct. 2023
Hi DaljeetWe hope you had a good stay at the Nightcap at Ashley Hotelwe noticed a low rating and where hoping you could provide us with some feedback so we can make improvements and ultimately provide you with a much better experience Kind RegardsManagement.

2/10 Terrible

James

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Do not eat food here terrible chef can’t even cook hot chips. Gave benefit of the doubt 3 times and all 3 meals were horrible. No real wifi and thin windows with loud people in area arguing late at night
Se hospedó 4 noches en octubre de 2023
Respuesta de Jacob, el 8 oct. 2023
Hi JamesI'm so sorry to hear about your experience at the Ashley Hotel, this feedback has been passed on to the kitchen staff so we will have no future experiences like yours.If you come back to give us another try we will provide you with a much better experience and a better meal.\Kind Regards Management

2/10 Terrible

Amber

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had to wait 1.5 hours because they didn’t recieve token from wotif. Wanted to charge me twice. Checked in late at night. Hotel room had been smoked in was dirty couldn’t close window or open window as it was broken. Noisy pub down stairs.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Nightcap at Ashley hotel team., el 18 sept. 2023
Hi Amber,Thank you for your feedback regarding your recent stay with us. Your input is incredibly important to us, and we truly appreciate your time and effort in sharing your thoughts.Your feedback serves as a valuable resource for us to assess and improve our services, ensuring that we continue to meet and exceed the expectations of our loyal guests. Your comments have been carefully reviewed, and we have already taken several steps to address the areas you highlighted.Should you have any further comments or suggestions, please do not hesitate to reach out to us. Your satisfaction is our utmost priority.Warmest regards,Nightcap at Ashley hotel team.

10/10 Excelente

Naseem

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Nightcap at Ashley Hotel Team, el 12 sept. 2023
Thank you for 5 star review.

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was clean cheap and no fuss Very quite. The Thai girls/staff were lovely very professional for me it reminded me of Thailand where I have family. Great experience I will return.
Se hospedó 1 noche en agosto de 2023
Respuesta de Jacob, el 14 sept. 2023
Hi JosephUs at the Nightcap at Ashley Hotel are so grateful for your review and rating, we as staff can't wait to have you back and see you again soonKind Regards Management.

10/10 Excelente

Drew

Se hospedó 1 noche en diciembre de 2022
Respuesta de Nightcap at Ashley Hotel, el 12 sept. 2023
Hi Drew, Thank you for 5 star review.

10/10 Excelente

Troy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A all round room
Se hospedó 1 noche en julio de 2023
Respuesta de Jacob, el 13 jul. 2023
Hi TroyThanks for the amazing review glad you had an amazing experience at the Nightcap at Ashley Hotel, can't wait to have you again and give you an even better experience.Kind RegardsManagement.

8/10 Bueno

Elliott

Se hospedó 1 noche en mayo de 2023
Respuesta de Ashley Hotel Management, el 3 jun. 2023
Thanks for your review Elliot! We really appreciate your feedback. Hope to see you again soon.

10/10 Excelente

Natasha

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was clean and tidy
Se hospedó 2 noches en abril de 2023
Respuesta de Nightcap at Ashley hotel, el 17 may. 2023
Hi Natasha, Thank you for the review. Hope to see you back again soon.

4/10 Malo

Joby

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2023
Respuesta de Nightcap at Ashley hotel, el 17 may. 2023
Hi Joby, Thank you for taking the time to rate us. Look Forward to see you back again soon.

8/10 Bueno

Aimee

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Pleasantly surprised, as this was a last minute, last resort, but the rooms are great! Everything looks freshly renovated, nice and clean, easy to get into the city.
Se hospedó 2 noches en marzo de 2023
Respuesta de Nightcap at Ashley hotel, el 8 abr. 2023
Glad you enjoyed your experience with us! We hope to have you back shortly!

10/10 Excelente

Paul

Se hospedó 2 noches en febrero de 2023
Respuesta de Nightcap at Ashley Hotel, el 21 abr. 2023
Thank you for taking the time to rate us. Look forward to see you back again soon.

4/10 Malo

Chamil

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Toilets weren't clean enough Room was very compact Aircon wasn't cool enough
Se hospedó 1 noche en marzo de 2023
Respuesta de Nightcap at the Ashley Management., el 7 mar. 2023
Hi Chamil, Thanks for your feedback, we will definitely take it on board. We apologise for any inconvenience this may have caused you. We hope to see you again soon

6/10 Aceptable

Puvana

Se hospedó 2 noches en marzo de 2023
Respuesta de Ashley hotel, el 27 mar. 2023
Thank you for taking the time to rate us.

8/10 Bueno

Matthew

Se hospedó 3 noches en febrero de 2023
Respuesta de Ashley hotel, el 27 mar. 2023
Thanks for your review Matthew,Looking forward to seeing you again soon.

8/10 Bueno

Paul

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios
Clean rooms, good dining options
Se hospedó 1 noche en febrero de 2023
Respuesta de Ashley hotel, el 27 mar. 2023
Thanks for your review Paul,Looking forward to seeing you again soon.

2/10 Terrible

Peter

Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
You owe me a refund. I refuse to stay there one more night
Se hospedó 5 noches en enero de 2023
Respuesta de Ashley Hotel Management, el 29 ene. 2023
Hi Peter, We are sorry for any inconvenience. We would love to chat to you to find out some more information about your stay. Please call us on 9317 9257.

2/10 Terrible

kim, lyndhurst

Viaje de negocios
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
This hotel now takes the cake for the worse hotel I have ever stayed in. Forget that it is located in a pokie venue hotel. My fault as I should have done my homework. Location was good for where I needed to be but having said that the location is awful. It’s a crap hotel that has crap hotel accommodation. No wifi was hard to take, but having no internet reception was appalling. If there is no phone reception, PROVIDE WIFI!!! The room came with a breakfast pack containing a small packet of nutri grain, milk and a box juice. If you are going to provide this, then please provide a bowl to eat it with. Also there was no hairdryer as promised and when I enquired about one in the morning I was told that I needed to come down to the main hotel (drinking/pokie) area and get it! The room is small and unclean. It is unsafe and awful. Most rooms have shared facilities however thankfully mine did not. I stepped over a syringe in the hallway on my way back to my room. Charming!!! I was scared the entire night and did not sleep. The noise level and the calibre of guests staying here was unacceptable. The hotel itself is open until 7am. Never stay here! Ps. Check in was terrible and unprofessional. I should have left then and there. If I could give it no stars I would.
Se hospedó 1 noche en enero de 2023
Respuesta de The Ashley Management Team, el 29 ene. 2023
Hi Kim, We are sorry to hear that your stay with us didn't go as expected. We will take your feedback onboard and address any issues that are in our control.Kind Regards

6/10 Aceptable

Sally

Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
The room itself is ok, nothing fancy, it was comfortable and clean. The bathroom was ok, a bit small but its clean and looks like its been renovated. When i stayed it was hot so I had the air con going. The screen on the remote to the air con unit was broken so hard to adjust. The air con unit dripped water on me all night until I eventually turned it off, unfortunately. I would stay here again, it was nice enough besides water dripping on me while in bed.

4/10 Malo

Vladimir

10/10 Excelente

Josephine

Se hospedó 1 noche en diciembre de 2022

6/10 Aceptable

Alan

Viaje en pareja
Le gustó: Limpieza y condiciones de la propiedad
The place was clean and fresh. Not enough staff so long checkin waits .. restaurant downstairs having to order and pay on line .. annoying .. but then to be charged a fee to do it . Stinks . It’s a charge you made us incur because uou didn’t want to put on waiter staff . .. I do not believe it’s a fair charge and I won’t eat in uour restaurant again even if I was not staying
Se hospedó 2 noches en septiembre de 2022

8/10 Bueno

Colin

Se hospedó 1 noche en agosto de 2022

8/10 Bueno

Colin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rooms have upgraded bathrooms. Wonderful! Staff extremely pleasant. Nice one. The menu ordering app. Failed to tell us anything outside kitchen hours so appeared to be faulty.
Se hospedó 1 noche en agosto de 2022
Respuesta de Ashley Hotel Management, el 26 ago. 2022
Hi Colin,Thanks for your review, we are so glad you enjoyed your stay. See you again next time.

4/10 Malo

Laura

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
No lift only stairs. Rooms are close together and walls are paper thin. Room is small, nothing fancy. Bed is on wheels, and uncomfortable. Pillows too thick. Room was 23 all night which normally I wouldn’t complain but it was hot being such a small space.
Se hospedó 1 noche en agosto de 2022
Respuesta de Ashley Hotel Management, el 16 ago. 2022
Hi Laura, We are sorry to hear that you didn't enjoy your stay, we will take all of your feedback onboard.

8/10 Bueno

Ruth

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly staff, quiet rooms.
The reception girl was lovely. Very professional when dealing with a very irate & impatient guest. Room was compact, but comfortable. Very quiet, considering we were on a main road. The meal in the bistro was great - plenty on the plate!! Only downer was that there was a used soap & shampoo left in the shower - ?had the shower been cleaned after the last guest? Overall, would certainly stay again.
Se hospedó 1 noche en mayo de 2022
Respuesta de Ashley Management, el 19 jun. 2022
Hi Ruth, Thanks for your review - we will definitely take your feedback onboard. Hope to see you again soon.

8/10 Bueno

Lorraine

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient to where I needed to be. Shared bathroom was ok as it was just opposite my room. Thank you
Se hospedó 2 noches en mayo de 2022
Respuesta de Ashley Management, el 19 jun. 2022
Hi Lorraine. We are glad you enjoyed your stay. See you next time!

8/10 Bueno

Sunaina

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was good.
Se hospedó 1 noche en mayo de 2022

4/10 Malo

Norman

Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
Shared toilets and showers very loud area very small rooms. Sorry but won’t stay again.
Se hospedó 1 noche en mayo de 2022

4/10 Malo

Vanja

Viaje familiar con niños
No le gustó: Servicio y personal y condiciones de la propiedad
Rooms with no bathroom and no toilet. No lift.
Se hospedó 2 noches en abril de 2022

8/10 Bueno

Josephine

Se hospedó 1 noche en abril de 2022

2/10 Terrible

vince

Se hospedó 4 noches en marzo de 2022

8/10 Bueno

Emma

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was clean and seemed to be recently painted. Bed was relatively comfortable. Room was small but fine for a 1-night stay. Was very noisy the following morning.
Se hospedó 1 noche en abril de 2022

6/10 Aceptable

Ms Alexandra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I didn’t like that the shower and toilets were seperate. Other than that I found it a great stay and room was very clean.
Se hospedó 1 noche en enero de 2022

10/10 Excelente

Joanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021

6/10 Aceptable

Scott

Le gustó: Servicio y personal y servicios
The room had a strong cigarette smell
Se hospedó 1 noche en diciembre de 2021

8/10 Bueno

Daniel

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2021

8/10 Bueno

Marc

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2021

4/10 Malo

Cliente verificado

Viaje en pareja
No le gustó: Limpieza
The ants in that place is ridiculous
Se hospedó 1 noche en junio de 2021
Respuesta de David, el 27 jun. 2021
Thank you for bringing this to our attention and we apologise for your negative experience

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en junio de 2021