6/10 Aceptable
Tatiana, Oxkutzcab
Viaje de negocios, Viaje familiar
14 jul. 2025
Le gustó: Limpieza
No le gustó: Servicios
The shuttle service is only from the hotel to the airport the listing on Expedia is incorrect as it makes it seems as though the shuttle is available to and from the airport. The vending machine for personal items and just products in general was not stocked at all. Also careful with your room cards as they get demagnetized pretty easily I had to go to the front desk a few times in those times I was accused of having more cards than permitted when I checked in I was given two only but since the cards malfunctioned a few times I had to continually ask for help in getting them magnetized again. Also after asking for towels one night as housekeeping had cleaned our room and left no towels out telephone was blocked from using. Do not eat the room service food as it made my son really sick instead use apps like UberEats or rappi just make sure to order prior to 7pm as the city in itself seems to shut down after 7pm for any decent food delivery. After 7pm is just fast food like McDonald’s and Burger King.
Tatiana
Se hospedó 5 noches en julio de 2025