Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 2421 de 5457 opiniones" "
10 - Excelente
2,421
Puntuación de 8, es decir, Bueno. Basada en 885 de 5457 opiniones" "
8 - Bueno
885
Puntuación de 6, es decir, Aceptable. Basada en 789 de 5457 opiniones" "
6 - Aceptable
789
Puntuación de 4, es decir, Malo. Basada en 566 de 5457 opiniones" "
4 - Malo
566
Puntuación de 2, es decir, Terrible. Basada en 796 de 5457 opiniones" "
2 - Terrible
796
8.0/10
Limpieza
7.4/10
Servicio y personal
8.0/10
Servicios
7.8/10
Condiciones de la propiedad
7.8/10
Cuidado del medio ambiente
Opiniones
10/10 Excelente
Naz
6 abr. 2024
Naz
Se hospedó 1 noche en marzo de 2024
Respuesta de Selim, el 26 abr. 2024
Dear Naz, Thank you for sharing for sharing your feedback. We hope to see you soon.
10/10 Excelente
JOSE MANUEL
Viaje en pareja
28 mar. 2024
Excelente en todos aspectos
JOSE MANUEL
Se hospedó 2 noches en marzo de 2024
Respuesta de Lisa, el 28 mar. 2024
Dear JoseThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service
10/10 Excelente
Pablo
27 mar. 2024
Pablo
Se hospedó 3 noches en marzo de 2024
Respuesta de Steven, el 16 abr. 2024
We are thankful for your feedback and appreciate it to get our services improved in order to give you the best experience.Kind Regards, Steven Fontainebleau Miami Beach Guest Services
6/10 Aceptable
guillermo
25 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
guillermo
Se hospedó 4 noches en marzo de 2024
Respuesta de Lisa, el 26 mar. 2024
Dear GuillermoWe appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better. We are thankful for your feedback, and we are expressing our sincere apology for failing to meet your expectations, we assure you that this is not the type of experience we wish to leave any guest. We can undoubtedly understand the frustration and inconvenience caused. I’m thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and provide a better customer experience. We hope you will grant us the opportunity to serve you in the future. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service
10/10 Excelente
Bryan Alejandro Castillo
18 mar. 2024
Bryan Alejandro Castillo
Se hospedó 3 noches en marzo de 2024
Respuesta de Selim, el 8 abr. 2024
Dear Bryan Alejandro, Thank you for sharing a positive score with us. We feel great seeing these types of rating.
10/10 Excelente
Jhonatan
Viaje familiar
16 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Recomendado
Limpio buena atención y seguro 💯
Jhonatan
Se hospedó 1 noche en marzo de 2024
Respuesta de Lisa, el 16 mar. 2024
Dear Thank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service
10/10 Excelente
Jorge
14 mar. 2024
Jorge
Se hospedó 1 noche en marzo de 2024
Respuesta de Selim, el 3 abr. 2024
We appreciate hearing that you had such a wonderful time during your stay with us at Fontainebleau Miami Beach. Our goal for our guests is for you to relax, feel pampered and leave feeling refreshed and rejuvenated. We hope you are already planning your next visit with us.
10/10 Excelente
Katia
5 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Katia
Se hospedó 3 noches en marzo de 2024
Respuesta de Lisa, el 25 mar. 2024
Dear KatiaThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service
10/10 Excelente
Daysi
Viaje familiar
18 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo estuvo excelente
Daysi
Se hospedó 3 noches en febrero de 2024
Respuesta de Lisa, el 19 feb. 2024
Dear Daysi,Thank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service
10/10 Excelente
Alian
11 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Alian
Se hospedó 1 noche en febrero de 2024
Respuesta de Scott, el 13 feb. 2024
Hi Alain,Thank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us.We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review.Thank you for sharing your feedback. We hope to see you soon.Kind Regards,ScottFontainebleau Miami Beach Guest Services
6/10 Aceptable
Maria
Viaje familiar
29 ene. 2024
Le gustó: Limpieza y condiciones de la propiedad
Hay otros que me gustan más y son más económicos o del mismo precio. Ejemplo el hotel de la guitarra 1000 veces mejor y el precio parecido.
Maria
Se hospedó 1 noche en enero de 2024
Respuesta de Scott, el 30 ene. 2024
Hi Maria,Thank you for recently visiting Fontainebleau Miami Beach and for taking time to leave a review of your stay. It is highly appreciated. We apologize that we were unable to provide you with an experience that met your expectations. We strive to meet every guest with the iconic levels of service that our guests have come to expect. From your feedback, we are aware that this was not the case during your visit. Our standards are certainly much higher than this. While we are saddened that you had a poor stay, we take all of our reviews very seriously and use them in our continuous attempts to improve. I appreciate you sharing your thoughts. In the near future, we sincerely hope that you will allow us the chance to serve you even better.Kind Regards, Scott Fontainebleau Miami Beach Guest Services
10/10 Excelente
Cliente verificado
25 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cliente verificado
Se hospedó 1 noche en enero de 2024
Respuesta de Lisa, el 26 ene. 2024
Dear Guest Thank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Services
4/10 Malo
Javier
Viaje en pareja
18 ene. 2024
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Limpieza y muy bien ordenado
Javier
Se hospedó 1 noche en enero de 2024
Respuesta de Scott, el 19 ene. 2024
Dear Guest,Thank you for choosing Fontainebleau Miami Beach as your holiday destination, though we did not meet your expectation. We appreciate you rating your previous stay with us. The goal we set for ourselves is to exceed every guest's expectations; however, we do apologize if there were disappointments in some areas. We look forward to welcoming you back, and we will aim to serve you better.Kind Regards,ScottFontainebleau Miami Beach Guest Services
2/10 Terrible
Geysel
Viaje familiar
13 ene. 2024
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
Los precios exageradamente caros decía en la reserva q tenía derecho al spa y una total mentira en la piscina y en la playa no teníamos derecho a las sillas a pesar de que estábamos rentados en el hotel y pagué súper caro por la habitación nada de entretenimiento en fin no lo recomendaría por nada del mundo
Geysel
Se hospedó 1 noche en enero de 2024
Respuesta de Sandra., el 14 ene. 2024
Dear Guest,Thank you for visiting Fontainebleau and for sharing your thoughts after your visit.We appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better.It's disheartening to hear that you were not entirely comfortable during your stay. We are very disappointed to hear that we did not live up to the standards of our hotel and the efficiency that our customers deserve. We sincerely regret that your experience was less than perfect.Our goal at Fontainebleau is to do everything we can to exceed the expectations of every guest and provide service that matches our iconic brand. It appears we fell a bit short of that. We are very sorry that you did not have the unique experience we always aim for.You have our commitment to look further into the areas you have mentioned, such as not being impressed with our pricing, and adjust where needed to improve the experience for future guests.Thank you for your feedback, which helps us improve the quality of our service.It is our hope that you will give us the opportunity to better serve you in the near futureKind Regards,Sandra,Fontainebleau Miami Beach Guest Services.
10/10 Excelente
otto
13 ene. 2024
otto
Se hospedó 1 noche en enero de 2024
Respuesta de Scott, el 14 ene. 2024
Hi Otto,Thank you for visiting Fontainebleau Miami Beach and for taking the time to leave a review after your stay. We are delighted to hear that you had an excellent stay with us and that we provided a wonderful experience at our hotel. We greatly appreciate the positive review you have left us, and this will motivate us to maintain this standard for all future guests. Thank you for sharing your feedback, we hope to see you once again.Kind Regards,ScottFontainebleau Miami Beach Guest Services
8/10 Bueno
OTTO
7 ene. 2024
OTTO
Se hospedó 2 noches en enero de 2024
Respuesta de Scott, el 9 ene. 2024
Hi Otto,Thank you for recently visiting Fontainebleau Miami Beach as your holiday destination. We were thrilled to have you with us.We are delighted to receive your positive review of your stay. It appears, as reflected in your rating, that your experience at our resort exceeded your expectations. This is the impression we aim to leave every guest with.We are once again thankful for your review and hope to see you soon.Kind Regards, Scott Fontainebleau Miami Beach Guest Services
10/10 Excelente
Mayra
3 ene. 2024
Mayra
Se hospedó 5 noches en diciembre de 2023
Respuesta de Scott, el 8 ene. 2024
Hi Mayra,Thank you for choosing Fontainebleau Miami Beach as your holiday destination. We were thrilled to have you with us.We are delighted to hear that you had an amazing stay with us and that we managed to meet your expectations. We greatly appreciate the 5-star review you have left us. We assure you that we will work hard to maintain this standard.Thank you for sharing your feedback. We hope to see you soon.Kind Regards,ScottFontainebleau Miami Beach Guest Services
6/10 Aceptable
Cliente verificado
Viaje familiar
31 dic. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Elevadores no sirve por falta de mantenimiento
No recomendable.
Elevadores no sirve por falta de mantenimiento.
Fuera de eso comida es buena de calidad… cuartos grandes. No hay servicio.
Cliente verificado
Se hospedó 4 noches en diciembre de 2023
Respuesta de Scott, el 5 ene. 2024
Dear Guest,Thank you for reaching out and providing feedback on your most recent stay. We sincerely apologize for the delays caused by the elevators during your stay. We can undoubtedly understand the frustration and inconvenience caused to many guests, and we assure you that this is not the type of experience we wish to leave any guest with.We are thankful for your feedback, as it will help us look into the areas of shortfall mentioned and have them improved on. We hope that you will grant us the opportunity to better serve you in the near future.Kind Regards, ScottFontainebleau Miami Beach Guest Services
10/10 Excelente
Ralf Michael Klemens
23 dic. 2023
Ralf Michael Klemens
Se hospedó 4 noches en diciembre de 2023
Respuesta de Scott, el 24 dic. 2023
Dear Guest,Thank you for recently visiting Fontainebleau Miami Beach as your holiday destination. We were thrilled to have you with us.We are delighted to receive your positive review of your stay. It appears, as reflected in your rating, that your experience at our resort exceeded your expectations. This is the impression we aim to leave every guest with.We are once again thankful for your review and hope to see you soon.Kind Regards, Scott Fontainebleau Miami Beach Guest Services
10/10 Excelente
alexandra
Viaje en pareja
20 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelente todo muy bonito y perfecto
alexandra
Se hospedó 3 noches en diciembre de 2023
Respuesta de Octavia, el 21 dic. 2023
Dear Alexandra,Thank you for recently visiting Fontainebleau Miami Beach; it was a pleasure having you with us. We are delighted to receive your positive review of your stay. It appears, as reflected in your rating, that your experience at our resort exceeded your expectations. This is the impression we aim to leave with every guest. We are once again thankful for your review and hope to see you soon.Kind RegardsOctaviaFontainebleau Guest Services
10/10 Excelente
Manuel Antonio
17 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Manuel Antonio
Se hospedó 3 noches en diciembre de 2023
Respuesta de Octavia, el 19 dic. 2023
Dear Manuel Antonio,Thank you for taking time out and providing us with this amazing feedback on your stay; it is truly appreciated. It was a great pleasure having you with us. It is evident from the rating you gave that your stay was more than amazing, and we are glad we could cater to your needs exceptionally well. Our main goal is to make sure every guest leaves with a memorable experience after staying with us, and we are glad that was shown during your stay.We are looking forward to having you with us on your next visit to Miami.Kind RegardsOctaviaFontainebleau Guest Services
8/10 Bueno
J alejandro
3 dic. 2023
J alejandro
Se hospedó 3 noches en noviembre de 2023
Respuesta de Octavia, el 5 dic. 2023
Dear J Alejandro,Thank you for taking time out and providing us with this amazing feedback on your stay; it is truly appreciated. It was a great pleasure having you with us. It is evident from the rating you gave that your stay was more than amazing, and we are glad we could cater to your needs exceptionally well. Our main goal is to make sure every guest leaves with a memorable experience after staying with us, and we are glad that was shown during your stay.We are looking forward to having you with us on your next visit to Miami.Kind RegardsOctaviaFontainebleau Guest Services.
10/10 Excelente
Osman
26 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Osman
Se hospedó 1 noche en noviembre de 2023
Respuesta de Octavia, el 28 nov. 2023
Hi Osman,Thank you for taking time out and providing us with this amazing feedback on your stay; it is truly appreciated. It was a great pleasure having you with us. It is evident from the rating you gave that your stay was more than amazing, and we are glad we could cater to your needs exceptionally well. Our main goal is to make sure every guest leaves with a memorable experience after staying with us, and we are glad that was shown during your stay.We are looking forward to having you with us on your next visit to Miami.Kind RegardsOctaviaFontainebleau Guest Services
10/10 Excelente
Jorge, Austin
26 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel
Jorge
Se hospedó 4 noches en noviembre de 2023
Respuesta de Octavia, el 28 nov. 2023
Hi Jorger,Thank you for taking time out and providing us with this amazing feedback on your stay; it is truly appreciated. It was a great pleasure having you with us. It is evident from the rating you gave that your stay was more than amazing, and we are glad we could cater to your needs exceptionally well. Our main goal is to make sure every guest leaves with a memorable experience after staying with us, and we are glad that was shown during your stay.We are looking forward to having you with us on your next visit to Miami.Kind RegardsOctaviaFontainebleau Guest Services.
8/10 Bueno
daniel
Viaje familiar con niños
26 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Grande
daniel
Se hospedó 6 noches en noviembre de 2023
Respuesta de Octavia, el 28 nov. 2023
Hi Daniel,Thank you for taking time out and providing us with this amazing feedback on your stay; it is truly appreciated. It was a great pleasure having you with us. It is evident from the rating you gave that your stay was more than amazing, and we are glad we could cater to your needs exceptionally well. Our main goal is to make sure every guest leaves with a memorable experience after staying with us, and we are glad that was shown during your stay.We are looking forward to having you with us on your next visit to Miami.Kind RegardsOctaviaFontainebleau Guest Services.
10/10 Excelente
Geydi
10 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Perfect
Geydi
Se hospedó 1 noche en noviembre de 2023
Respuesta de Octavia, el 10 nov. 2023
Hi Geydi,Thank you for taking time out and providing us with this amazing feedback on your stay; it is truly appreciated. It was a great pleasure having you with us. It is evident from the rating you gave that your stay was more than amazing, and we are glad we could cater to your needs exceptionally well. Our main goal is to make sure every guest leaves with a memorable experience after staying with us, and we are glad that was shown during your stay.We are looking forward to having you with us on your next visit to Miami.Kind RegardsOctaviaFontainebleau Guest Services.
6/10 Aceptable
Brayan
9 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
CIEERE MUY TEMPRANO DE PISCINA
Brayan
Se hospedó 1 noche en noviembre de 2023
Respuesta de Octavia, el 9 nov. 2023
Hi Bryan,Thank you for taking time out and providing us with this amazing feedback on your stay; it is truly appreciated. It was a great pleasure having you with us. It is evident from the rating you gave that your stay was good, and we are glad we could cater to your needs. We are, however, sorry to learn that you were not happy with the operational hours of the pool. We appreciate you bringing that to our attention. We will look into it.We look forward to seeing you again sometime soon.Kind RegardsOctaviaFontainebleau Miami Beach Guest Services
10/10 Excelente
Sandy
Viaje en grupo
2 nov. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Me cobraron $379 extra y por salir ala 12 y yo salí a la 11
Sandy
Se hospedó 1 noche en noviembre de 2023
Respuesta de Octavia, el 5 nov. 2023
Dear Sandy,Thank you for taking time out and providing us with this amazing feedback on your stay; it is truly appreciated. It was a great pleasure having you with us. It is evident from the rating and feedback you gave that your stay was more than amazing, and we are glad we could cater to your needs exceptionally well. Our main goal is to make sure every guest leaves with a memorable experience after staying with us, and we are glad that was shown during your stay.We are looking forward to having you with us on your next visit to Miami.Kind RegardsOctaviaFontainebleau Guest Services.
10/10 Excelente
Leydi Laura
25 oct. 2023
Le gustó: Limpieza, servicios, condiciones de la propiedad
Leydi Laura
Se hospedó 2 noches en octubre de 2023
Respuesta de Octavia, el 14 nov. 2023
Hi Laura,Thank you for your review and for choosing our hotel.Thank you for trusting us to meet your needs and expectations. I’m happy that you enjoyed your stay, and we are looking forward to having you again as a guest at our hotel.Best RegardsOctaviaFontainebleau Miami Beach Guest Services
6/10 Aceptable
JAIME
Viaje en grupo
25 oct. 2023
Le gustó: Limpieza
Hotel con oferta gastronomica limitada. Los precios no corresponden a lo que recibes. Las camas no son cómodas y alejado de lo turístico.
JAIME
Se hospedó 6 noches en octubre de 2023
Respuesta de Scott, el 26 oct. 2023
Hello Jaime,We welcome your feedback from your recent visit at Fontainebleau Miami Beach. We are disappointed that some areas failed to impress you during your time with us such as the dining options around the resort along with the comfortability of the beds. We always aim to meet our guest's with a 5-star experience and are saddened to have fallen short of that. Your feedback about these areas is very valuable to us and will certainly be considered as we seek to improve. We hope that you will consider visiting us again. Kind Regards, Scott Fontainebleau Miami Beach Guest Services
10/10 Excelente
Luis
17 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excelent place to stay in Miami.
Luis
Se hospedó 2 noches en octubre de 2023
Respuesta de Scott, el 18 oct. 2023
Hi Luis, Thank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us.We are delighted to hear that you had a great stay with us and that we managed to provide you an experience that matched your expectations. We greatly appreciate you leaving us a positive review.Thank you for sharing your feedback, we hope to see you soon.Kind Regards,ScottFontainebleau Miami Beach Guest Services
4/10 Malo
Samantha
Viaje familiar
15 oct. 2023
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
The hotel is good but need to change something. The AC doesn’t cool well. The parking is 56$ per night it’s a lot I have ever seen it in any hotel. Too much
Samantha
Se hospedó 1 noche en octubre de 2023
Respuesta de Scott, el 16 oct. 2023
Hi Samantha,Thank you for choosing Fontainebleau Miami Beach as your holiday destination, though we did not meet your expectation. Thank you for leaving your thoughts on our valet services along with the parts of your room that did slightly affect your visit. Our goal is to leave every guest with a 5-star experience and we are confident in valuable reviews such as yours, to assist us in achieving this. We hope that you will consider visiting us again. Kind Regards, Scott Fontainebleau Miami Beach Guest Services
10/10 Excelente
Jose
Viaje en pareja
11 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Excelente,
Jose
Se hospedó 2 noches en octubre de 2023
Respuesta de Octavia, el 16 oct. 2023
Hi Jose,Thank you for your review and for choosing our hotel.Thank you for trusting us to meet your needs and expectations. I’m happy that you enjoyed your stay, and we are looking forward to having you again as a guest at our hotel.Best RegardsOctaviaFontainebleau Miami Beach Guest Services
10/10 Excelente
Judith
1 oct. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nos encanta! Por negocios o escapada de fin de semana.
Judith
Se hospedó 3 noches en junio de 2023
Respuesta de Scott, el 2 oct. 2023
Hi Judith, Thank you for choosing Fontainebleau Miami Beach as your holiday destination. We were thrilled to have you with us. It is evident by the rating you gave that your stay was more than amazing, and we are glad we could cater to your needs exceptionally well. Our main goal is to make sure every guest leaves with a memorable experience after staying with us, and we are glad that was shown during your stay. We are looking forward to having you with us on your next visit to Miami.Kind Regards,ScottFontainebleau Miami Beach Guest Services.
8/10 Bueno
Liudmila
Viaje en pareja
17 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had to wait 1 hour to pick up the car to go out on Saturday night. We paid the parking service fee but was we had to wait too long without any chairs or benches around and it was too uncomfortable because I was wearing high heels. Unacceptable.
Liudmila
Se hospedó 1 noche en septiembre de 2023
Respuesta de Scott, el 17 sept. 2023
Hi Liudmila, Thank you for visiting Fontainebleau Miami Beach, and for taking your time to leave a review after your stay. We would like to apologize greatly for the long wait you experienced for your vehicle at Valet. We never wish to keep our guests waiting in such a manner and it falls short of the service we have taken great pride in providing. I can understand how unpleasant this must have been for you.Please do rest assured that this is not always a constant occurrence, and this feedback will be raised with oru team, so we can look into better ways to ensure our guests are well serviced.We hope that you may visit us again in the future. Kind Regards,ScottFontainebleau Miami Beach Guest Services
10/10 Excelente
Alexander
Viaje en grupo
16 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La vista
Alexander
Se hospedó 2 noches en septiembre de 2023
Respuesta de Stella, el 16 sept. 2023
Dear AlexanderWe appreciate you for choosing Fontainebleau Miami Beach as your holiday destination, it was a pleasure having you with us. Thank you so much for taking the time to share your positive feedback from your most recent experience was very good. Our goal is to provide the absolute best for our guest and glad we did that during your visit and it is visible by your 5 out of 5 rate.We hope to see you again soon. Kind Regards, Stella Fontainebleau Miami Beach Guest Services.
10/10 Excelente
maricela
11 sept. 2023
Le gustó: Limpieza y servicio y personal
maricela
Se hospedó 2 noches en septiembre de 2023
Respuesta de Scott, el 2 oct. 2023
Hi Maricela, Thank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us.We are delighted to hear that you had a great stay with us and that we managed to provide you an experience that matched your expectations. We greatly appreciate you leaving us a positive review.Thank you for sharing your feedback, we hope to see you soon.Kind Regards,ScottFontainebleau Miami Beach Guest Services
10/10 Excelente
Maylin
Viaje familiar
10 sept. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buen ambiente
Maylin
Se hospedó 1 noche en septiembre de 2023
Respuesta de Octavia, el 11 sept. 2023
Hi Maylin,You are appreciated for choosing to spend your time with us. Thank you for trusting us to meet your needs and expectations. We are thrilled to read that you enjoyed our great atmosphere during your recent stay with us.We look forward to having you again.Best RegardsOctaviaFontainebleau Miami Beach Guest Services
8/10 Bueno
Felipe
8 sept. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El personal no es amable con gente de habla hispana
Felipe
Se hospedó 8 noches en agosto de 2023
Respuesta de Scott, el 8 sept. 2023
Dear Felipe, Thank you for visiting Fontainebleau Miami Beach, and for taking your time to leave a review after your stay. It is unfortunate that we fell slightly short of a 5-star experience. That is what we constantly aim for at the Fontainebleau. We are very saddened to hear that our staff was not friendly to you. As we are based in Miami, there are many spanish guests who have visited us. To find that our team did not treat you well is something we take very seriously.If you could share any further details about this,it would be appreciated so we can have it looked into. Do reach out to our guest services for this.We hope to see you again soon.Kind Regards,ScottFontainebleau Miami Beach Guest Services
2/10 Terrible
Jose
5 sept. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Jose
Se hospedó 4 noches en septiembre de 2023
Respuesta de Scott, el 26 sept. 2023
Hi Jose, Thank you for choosing Fontainebleau Miami Beach as your holiday destination. It is with great disappointment that we find that your stay with us was not a good one. I'm sorry that we failed to deliver the levels of service and accommodations that would be expected from a resort of our reputation. This is on us and we assure you that this is not the Fontainebleau standard. We will aim to improve on this and provide a better experience.We hope that you may visit us again in the future. Kind Regards,ScottFontainebleau Miami Beach Guest Services
10/10 Excelente
Greisy
29 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Greisy
Se hospedó 1 noche en agosto de 2023
Respuesta de Octavia, el 31 ago. 2023
Hi Greisy,Thank you for staying with us at Fontainebleau Miami Beach; it truly was an honor having you as a guest. We are delighted to read that you enjoyed your recent stay at our property. We strive to provide every guest with a unique stay, and we are happy you enjoyed yours.We look forward to having you as a guest.Kind RegardsOctaviaFontainebleau Miami Beach Guest Services
6/10 Aceptable
ERICKA
Viaje familiar con niños
28 ago. 2023
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal
El personal del hotel no es muy cordial ni muy amable.
ERICKA
Se hospedó 3 noches en agosto de 2023
Respuesta de Octavia, el 30 ago. 2023
Dear Ericka,Thank you for trusting us to meet your expectations during your stay. We are disappointed to learn that your stay did not go as you expected due to the type of service you were met with from our staff members. We strive to meet every guest with the iconic levels of service that they have come to expect. We are sorry to have fallen short of that. We will strive to do better. Thank you for taking the time to share your feedback.We hope that you will grant us the opportunity to better serve you in the near future.Kind Regards OctaviaFontainebleau Miami Beach Guest Service
10/10 Excelente
JUAN CARLOS
27 ago. 2023
JUAN CARLOS
Se hospedó 4 noches en agosto de 2023
Respuesta de Scott, el 29 ago. 2023
Hi Juan, Thank you for visiting Fontainebleau Miami Beach, and for taking your time to leave a review after your stay. We are delighted to hear that you had an excellent stay with us and that we provided a wonderful experience at our hotel. We greatly appreciate the positive review you have left us, and this will motivate us to maintain this standard for all future guests. Thank you for sharing your feedback, we hope to see you once again.Kind Regards,ScottFontainebleau Miami Beach Guest Services
10/10 Excelente
Olidays
Viaje familiar
27 ago. 2023
Todo bien sin comentario excelente
Olidays
Se hospedó 2 noches en agosto de 2023
Respuesta de Octavia, el 27 ago. 2023
Dear Guest,We are pleased to receive your positive feedback; it was such an honor having you here. We are thrilled to read that you enjoyed your recent stay at our property.I am sure our team enjoyed serving you as much as you enjoyed your stay.Kind RegardsOctaviaFontainebleau Miami Beach Guest Services
10/10 Excelente
Dennice
Viaje en grupo
26 ago. 2023
Todo me gusto 🤗
Dennice
Se hospedó 2 noches en agosto de 2023
Respuesta de Octavia, el 26 ago. 2023
Hi Dennice,Thank you for taking the time to share your feedback on your recent stay with us. We appreciate having you around. We are delighted to read that you had a wonderful stay with us and that we were able to meet your needs.We look forward to serving you again.Kind RegardsOctaviaFontainebleau Miami Beach Guest Services
6/10 Aceptable
ALberto
26 ago. 2023
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Caótico
El hotel es lindo , , grande , y eso lo hace muy impersonal, realmente la llegada en fin de semana es un poco caótica , el check in súper demorado , creo que es un hotel para un público joven
ALberto
Se hospedó 2 noches en agosto de 2023
Respuesta de Octavia, el 26 ago. 2023
Dear Alberto,Thank you for choosing to have your staycation at Fontainebleau Miami Beach; it was an absolute pleasure having you around. We are delighted to read that you were impressed by the hotel. We are, however, disappointed to learn that you did not enjoy your stay fully due to the amount of time it took to check in and the crowd we had. We apologize; we could not meet your expectations and the standards we set for ourselves. We promise to do better.We trust that we will have the opportunity to better serve you in the future.Kind RegardsOctaviaFontainebleau Miami Beach Guest Services
10/10 Excelente
Katherine
Viaje en pareja
23 ago. 2023
Le gustó: Servicios
Es fenomenal, el personal es todo un amor
Katherine
Se hospedó 4 noches en agosto de 2023
Respuesta de Scott, el 23 ago. 2023
Hi Katherine, Thank you for recently visiting Fontainebleau Miami Beach as your holiday destination. We were thrilled to have you with us. We are delighted to receive your a positive review from your stay. We are glad that your experience at our resort exceeded your expectations. This is the impression we aim to leave every guest and we are honored that you have mentioned this.We are once again thankful for your review and hope to see you soon.Kind Regards, Scott Fontainebleau Miami Beach Guest Services
10/10 Excelente
Vanessa Del Rio
21 ago. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Vanessa Del Rio
Se hospedó 2 noches en agosto de 2023
Respuesta de Octavia, el 21 ago. 2023
Dear Vanessa Del Rio,Thank you for your review and for choosing our hotel.Thank you for trusting us to meet your needs and expectations. I’m happy to see that you enjoyed your stay, and we are looking forward to having you again as a guest in our hotel.Best RegardsOctaviaFontainebleau Miami Beach Guest Services
2/10 Terrible
Maikol
Viaje en pareja
17 ago. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Fatal
Maikol
Se hospedó 2 noches en agosto de 2023
Respuesta de Scott, el 18 ago. 2023
Hi Maikol, Thank you for recently visiting Fontainebleau Miami Beach, it was a pleasure having you with us.It is unfortunate to hear that your visit was less than perfect. We always aim to improve and would like to know the reason of this happening. If it is anything we can assist with, please reach out to our guest services team for further assistance. We take all of our reviews very seriously and use them in our continuous attempts to improve. Thank you for sharing your feedback.Kind Regards,ScottFontainebleau Miami Beach Guest Services
8/10 Bueno
Jefferson
Viaje familiar
16 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Parqueo muy caro
Jefferson
Se hospedó 2 noches en agosto de 2023
Respuesta de Scott, el 16 ago. 2023
Dear Guest, Thank you for recently visiting Fontainebleau Miami Beach as your holiday destination. We were thrilled to have you with us. We are delighted to receive your a positive review from your stay. It appears that as reflected in your rating, that your experience at our resort exceeded your expectations. This is the impression we aim to leave every guest.It is unfortunate if our Valet parking and it's pricing did negatively impact your stay. Your feedback will greatly assist us in finding areas where we can do better.We are once again thankful for your review and hope to see you soon.Kind Regards, Scott Fontainebleau Miami Beach Guest Services