The hotel itself is modern, clean & very comfortable beds (although you need to climb in from the bottom because of the cushions they jam in around the bed). The staff don't speak english, although our 1st visit to Italy we should have been more prepared & tried to learn basic italian so not a critisim as such. However, the staff are very unhelpful when it comes to directions, all we wanted to do was get the centre of Milan which we had to go to Linate airport to figure that out. The hotel charge 3 euro per person for the shuttle, it's a 5 minute walk to Linate airport & you get the bus which is every couple of minutes, 1 pulls away & another appears. I really wouldn't recomend this hotel for other than an overnight stay for airport convenience.