Check in was easy. However, we never met the owner, which would have been nice. Hostmate represents the owner and Alberto from the Hostmate office met us directly at the apartment for check in, which we greatly appreciated. Alberto was friendly and answered all our questions. We never saw Alberto again.
Apartment was just as advertised. Pictures on the website are accurate. Very spacious and updated. We appreciated the two separate bedrooms. We have a family of 4 adults and there was plenty of bedroom space. Bathroom was updated and clean.
Apartment is 3 flights of stairs up, so be prepared for a workout. There is a working elevator, but it’s so small that it only fits 2 adults comfortably. My teenager used it more than the rest of us.
Location of apartment is only 7 minutes walk to Milan Centrale. Plenty of restaurants around. We did both walking and Uber. We walked to the Duomo (30 minutes). We also used an Uber to go to Santa Maria delle Grazie (Last Supper Tour). We didn’t use any taxi’s as Uber was very easy and we didn’t have to find a taxi stand. All the cars that picked us up were Mercedes.
Our only disappointment was some amenities. We asked a week in advance if they provided shampoo. Hostmate said yes. However, when we arrived, the shampoo they provided was several little bottles of shampoo that looked like hotel travel sizes. We also could not find any extra toilet paper, so we just bought extras at a nearby store.
Check out was easy! We just left the keys!