My wife and I arrived later than expected. Once we figured out where we were suppose to go we made it to the condo which was under expectations to say the least. The door code let us in but when we went to retrieve the remainder of our luggage the door would not lock. We called for assistance and someone from the support line asked to repeat the same process 4x with not a different result. As we waited for a solution, I checked my email and noticed a service request had already been submitted for the cable service being inoperative. In the request, they wanted to know when someone would be in the unit between this and that time, a 4 hour hour window I believe. As I started to get frustrated, I began to walk around the unit and noticed that the cleanliness was below par. My wife, who was communicating with the support staff asked me to turn on some lights. I proceeded to flip switches and quickly realized roughly half of the lights were operational throughout the unit. At this point, my wife asked to speak with a manager and was told no, you may not speak with a manager. When we asked why we were told they were attending to other tasks (based on our experience I can see why). We left the unit roughly 30 minutes after we arrived and went to another place we had stayed in the past. We were greeted promptly and our expectations were met. The next morning we called back, again, and asked to speak to a manager...and again we were told NO. We will never consider contacting this organization again in the future. This has nothing to do with VRBO. This has to do with Venture. I hope that this review helps VRBO in vetting business's they cooperate with as well as the Host who employees Venture.