Exterior

Opiniones de Super 8 by Wyndham Mitchell

2 out of 5
Super 8 by Wyndham Mitchell
1700 S Burr St, Mitchell, SD

Opiniones

6.6
Puntuación de 10, es decir, Excelente. Basada en 189 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 290 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 257 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 154 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 110 de 1000 opiniones" "

6.6/10

Limpieza

7.6/10

Servicio y personal

6.6/10

Servicios

6.0/10

Condiciones de la propiedad

7.0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Jose

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 10 abr. 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We're sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would appreciate any specific feedback you can provide to help us improve. Please feel free to reach out to us directly with any further comments or concerns. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excelente

fredi

Se hospedó 4 noches en enero de 2024
Respuesta de Hotel Manager, el 15 ene. 2024
Dear Guest,Thank you for your excellent 5/5 rating. We appreciate your positive feedback and hope you had a delightful stay. If you have any specific comments or suggestions, please feel free to share them with us. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excelente

Fredi

Viaje en grupo
Le gustó: Servicios
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 10 ene. 2024
Dear Guest,Thank you for your perfect 5 out of 5 rating on Expedia! We're thrilled to receive such positive feedback. If there's anything specific you enjoyed about your stay or if there are ways we can make your next visit even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of welcoming you back for another outstanding stay.Sincerely, Hotel Manager

10/10 Excelente

Luis

Se hospedó 7 noches en octubre de 2023
Respuesta de Hotel Manager, el 17 oct. 2023
Dear Guest, Thank you for your 5 out of 5 rating on Expedia. We greatly appreciate your positive feedback.We're thrilled to hear that you had a fantastic experience during your stay with us. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

10/10 Excelente

Gabriel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena atencion
Buen servicio
Se hospedó 1 noche en julio de 2021

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza
No me gustó
Mala limpieza

6/10 Aceptable

YiaSan

No le gustó: Limpieza
No nos gustó el hotel
Poca limpieza en la habitación, mucho polvo,olores desagradable en los pasillos, muy buen desayuno buffet

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We like to stay here when we visit
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager, el 30 abr. 2024
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you enjoy staying with us when you visit. Your satisfaction is our top priority, and we look forward to welcoming you back again on your next visit.Sincerely, Hotel Manager

8/10 Bueno

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager, el 30 abr. 2024
Dear Guest,Thank you for your review. We're glad to hear that you had a positive experience during your stay. If there are any areas where we can improve to earn that extra star next time, please don't hesitate to let us know. Your feedback is valuable to us as we strive to provide the best possible service.Sincerely, Hotel Manager

10/10 Excelente

Gail His

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 20 abr. 2024
Dear Guest,Thank you for your positive review, Gail! We're delighted to hear that you found our hotel clean during your stay. Providing a clean and comfortable environment for our guests is our top priority. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

2/10 Terrible

Destanie

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
I have never left a bad review for a place before, but this was terrible. Our room was so dirty- there was blood stains on the pillow cases, white stains on the bed skirt, hair all over the bathtub/shower, an extremely dark "dirt" line in the tub from not being properly cleaned, the toilet was not cleaned and had pubic hair and pee all over the base, there was food left in the refrigerator, and to top it all off... I found a dirt sock in the footing of the sheets- which tells me the bedding was not fully changed. The pool had a terrible mildew/bleach smell that was so bad we left the pool area right away because it made it so hard to breathe in there and made our eyes burn. My husband ended up booking a room at a different hotel for the second night because we were all so disappointed/grossed out by our stay.
Respuesta de Hotel Manager, el 18 mar. 2024
Dear Guest,We sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is concerning, and we are addressing the cleanliness issues immediately to ensure they do not happen again. We apologize for the inconvenience and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Aceptable

Rhonda

Viaje en pareja
Le gustó: Servicio y personal
The staff was very nice. But the breakfast was not good. No eggs or sausage just cereal or waffles.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager, el 18 mar. 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our staff to be very nice. However, we apologize for the disappointment with the breakfast options provided. Your comments are valuable to us, and we will review our breakfast offerings to see how we can improve and provide a more satisfying experience for our guests. We appreciate your input and hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

6/10 Aceptable

Kylie

Viaje familiar
Le gustó: Servicio y personal
Was placed in a pet room despite not having a pet. Thinking I was placed with extended stay customers, hotel was big but they grouped us into a small area. Listened to a guy talking in the hallway until 11:30pm on the second night, not sure if he was yelling since he was speaking Spanish. Would have been better if they would have separated us by atleast a room if not more so you dont have to hear the other people staying there.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager, el 14 mar. 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by being placed in a pet room despite not having a pet and any disturbances you experienced from other guests. Your comments are concerning, and we will review our room assignment procedures to ensure a more comfortable experience for all guests. We appreciate your input and hope to have the opportunity to welcome you back for a better stay in the future.Sincerely, Hotel Manager

6/10 Aceptable

David

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 14 mar. 2024
Dear Guest,Thank you for your feedback. We appreciate your input and would like to know more about your experience to address any concerns you may have had. Please feel free to reach out to us directly with any further comments or suggestions. We hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

4/10 Malo

Darcy

Hallway smelled and so did the room. Fitness room had garbage and was not able to be used.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 28 feb. 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Maintaining a clean and pleasant environment is of utmost importance to us, and we regret that we fell short in this regard. Your feedback is invaluable, and we will address the issues you mentioned immediately to ensure they are resolved. Sincerely, Hotel Manager

8/10 Bueno

Anna, Martin

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a nice stay. Room was clean and bed was comfortable. We had a good nights sleep and that’s what we needed.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager, el 6 feb. 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a nice stay and that the room was clean and the bed comfortable. Providing a comfortable and relaxing experience for our guests is our priority, and we're glad we could deliver on that. If there's anything specific you think we could improve to make your next stay even better, please let us know. We appreciate your review and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

4/10 Malo

Natasha

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Dirty, snotty night shift worker
Se hospedó 3 noches en enero de 2024
Respuesta de Hotel Manager, el 29 ene. 2024
Dear Guest,We sincerely apologize for the cleanliness issues and any unfavorable interaction you experienced. This is not reflective of our standards, and we take your feedback seriously. We will address these concerns promptly. If you have additional details to share or wish to discuss further, please reach out to us directly. We appreciate your feedback and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager

6/10 Aceptable

Christine

No le gustó: Limpieza y condiciones de la propiedad
Sehr schwer zu finden, Allgemeinzustand ists überwiegend abgenutzt und nicht sauber. Die Toilette ist wurde nicht ordentlich gereinigt - hatte rote Spuren auf der Keramik, die Handseife war benutzt. Sonstige Artikel in Ordnung. Bett sauber.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 24 ene. 2024
Dear Guest,Thank you for your feedback on your recent stay. We sincerely apologize for the inconvenience you experienced. We are sorry to hear that it was difficult to find us and that the general condition of the hotel did not meet your expectations. We take your comments seriously and will ensure that necessary steps are taken to improve cleanliness and condition. We thank you for your candid words and hope that you will give us the opportunity to regain your trust during a future visit.Sincerely, Hotel Manager

10/10 Excelente

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 24 ene. 2024
Dear Guest,Thank you for taking the time to share your positive feedback about your recent stay. We are thrilled to see that you had a 5 out of 5 experience with us. Your satisfaction is our priority, and we appreciate your support. If there are any specific highlights or aspects of your stay that you would like to mention, please feel free to share. We look forward to the opportunity of hosting you again in the future.Sincerely, Hotel Manager

4/10 Malo

Kara

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 17 ene. 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We regret to see your 2-star rating and apologize for any shortcomings during your stay. To better address your concerns and improve our services, could you please provide more details about the aspects that did not meet your expectations? Your insights are crucial to our commitment to guest satisfaction, and we appreciate your input.Sincerely, Hotel Manager

10/10 Excelente

dennis

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
nice place to stay
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 10 ene. 2024
Dear Guest,Thank you for your positive feedback! We're glad to hear that you found our hotel a nice place to stay. Providing a comfortable and welcoming environment is our top priority, and we're pleased to know we met your expectations. We look forward to the pleasure of welcoming you back for another great stay.Sincerely, Hotel Manager

8/10 Bueno

Heather

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Overall this hotel was good. Only things we didn't like was the pool area was very cold. The water wasn't bad but the temp in the room was freezing. Also the only hot things at the breakfast were waffles.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 29 dic. 2023
Dear Guest,Thank you for sharing your feedback on your recent stay. We're pleased to hear that you found the overall experience good. However, we apologize for the inconvenience caused by the cold temperature in the pool area and the chilly atmosphere. Your comments are valuable, and we will address these concerns to ensure a more comfortable environment for our guests. Additionally, we appreciate your input on the breakfast offerings, and we will consider ways to diversify the menu for a more satisfying experience.Sincerely, Hotel Manager

6/10 Aceptable

Heather

Viaje de negocios, Viaje familiar
Le gustó: Limpieza
The place was clean. Just an outlet was not working in the room we had, so the TV, fridge, microwave and light did not work. We had to move to another room that was smaller.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 22 dic. 2023
Dear Guest,We appreciate your feedback and are pleased to hear that you found our hotel clean. However, we sincerely apologize for the inconvenience caused by the outlet issue in your initial room, leading to the non-functioning of essential amenities. We understand the frustration this must have caused. Thank you for your understanding in relocating to another room. We regret that it was smaller, and we will investigate the outlet problem to prevent such issues in the future.Sincerely, Hotel Manager

6/10 Aceptable

Christopher

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Stayed due a truck breakdown
Beds weren't comfortable and the shower in room 152 was horrible NO WATET PRESSURE. However the complimentary breakfast was ok. Overall 3 of 5
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 16 dic. 2023
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We apologize for any discomfort you experienced with the beds and the issue with the water pressure in the shower. Your comments are valuable, and we will address these concerns to ensure a better experience for our guests. We're glad to hear that you found the complimentary breakfast to be okay. If there are specific areas where we can further improve or if you have additional suggestions, please feel free to share. We appreciate your input and hope to have the opportunity to provide you with an improved stay in the future.Sincerely, Hotel Manager

8/10 Bueno

Abby

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Felt safe, would stay again
We enjoyed the pool, took several trips to it! The washing machine and dryer both looked in decent shape. The breakfast had a good amount of hot and cold choices. Nothing fancy but would stay again. Felt safe
Se hospedó 1 noche en julio de 2023
Respuesta de Hotel Manager, el 8 dic. 2023
Dear Guest,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the pool, found the laundry facilities in good shape, and appreciated the variety of hot and cold breakfast choices. Ensuring our guests feel safe and comfortable is a priority, and we're pleased to have met your expectations. We look forward to welcoming you back on your next stay, and thank you for considering us for future visits.Sincerely, Hotel Manager

4/10 Malo

Courtney

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room had a musty smell and was irritating for people with allergies. There was a dirty sock on the floor from previous guests, it was obvious the floors weren’t cleaned
Respuesta de Hotel Manager, el 8 dic. 2023
Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we regret that the room did not meet your expectations in terms of cleanliness. This is not the standard we strive to uphold, and we will address the issues you've mentioned with our housekeeping team to ensure improvements are made. We appreciate your bringing this to our attention.Sincerely, Hotel Manager

10/10 Excelente

James

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
They have always been accommodating when I get there.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 8 dic. 2023
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you have consistently experienced accommodation from our team. Providing excellent service and ensuring our guests feel comfortable is our priority. We appreciate your continued patronage and look forward to welcoming you on your future visits.Sincerely, Hotel Manager

6/10 Aceptable

Arthur

Viaje con mascota
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
kitchen for breakfast was a mess. vending machnes did not work
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Manager, el 8 dic. 2023
Dear Guest,We sincerely apologize for the inconvenience you encountered with the breakfast kitchen and the vending machines. Your feedback is valuable, and we are committed to addressing these issues promptly. Rest assured, we will work with our team to improve the cleanliness of the breakfast area and ensure the vending machines are in proper working order.Sincerely, Hotel Manager

4/10 Malo

Randy

Viaje familiar
No le gustó: Servicios y condiciones de la propiedad
Other then cheap, why bother. Does not look like photos on Super 8. Sink barely drained, no hot breakfast even though hot played were out! Swim at your own risk, best up pool. Under Reno's, so I guess might be good in future.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 30 nov. 2023
Dear Guest,We apologize for the inconvenience you experienced during your stay, and we appreciate your honest feedback. We understand the importance of accurate representation and apologize for any discrepancies between the photos and the actual conditions. We will address the issues with the sink, breakfast, and pool maintenance immediately. Your feedback is crucial to our improvement, and we thank you for bringing these concerns to our attention. We hope you will consider giving us another chance in the future as we work on enhancements during renovations.Sincerely, Hotel Manager

6/10 Aceptable

Julianne

Viaje de negocios
No le gustó: Servicios y condiciones de la propiedad
Old. But decent room for price. Staff wasn’t too friendly Breakfast room a little messy and unappealing Noisy
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Manager, el 28 nov. 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your positive comments on the reasonable pricing and the overall quality of the room. However, we are disappointed to learn about the issues you encountered. We apologize for any inconvenience caused by the staff's lack of friendliness, the messy breakfast room, and the noise disturbance. Your concerns are taken seriously, and we will address them to ensure a more pleasant experience for our guests in the future.Sincerely, Hotel Manager

10/10 Excelente

Katerra

Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 16 dic. 2023
Dear Guest,Thank you for taking the time to leave a perfect 5 out of 5. We're delighted to know that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We appreciate your feedback and look forward to hosting you again in the future.Sincerely, Hotel Manager

10/10 Excelente

Tamara L

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Friendly staff! Great place to stay.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 28 nov. 2023
Dear Guest,We sincerely appreciate your positive feedback regarding the friendliness of our staff and your overall satisfaction with your stay. It is always a pleasure to hear when guests have had a great experience. We look forward to welcoming you back and providing another excellent stay.Sincerely, Hotel Manager

10/10 Excelente

Muriel

Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 14 dic. 2023
Dear Guest,Thank you for sharing your positive feedback on your recent stay. We are delighted to learn that you had a great experience with us. Your satisfaction is our priority, and we appreciate your kind words. If there are any specific aspects you particularly enjoyed or any suggestions for improvement, please feel free to let us know. We look forward to the pleasure of welcoming you back for another outstanding stay.Sincerely, Hotel Manager

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
Good value
Good value for the price. I was just looking for a place to sleep and this fit my needs.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 21 nov. 2023
Dear Guest,Thank you for choosing our hotel and taking the time to share your feedback. We're glad to hear that our accommodations met your needs for a good night's sleep and that you found it to be a good value for the price. We appreciate your stay and hope to welcome you back whenever you're in the area.Sincerely, Hotel Manager

6/10 Aceptable

Robert Simon

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 20 nov. 2023
Dear Guest,Thank you for sharing your rating. We regret that your experience fell short of your expectations, and we apologize for any inconvenience you may have encountered. Your feedback is valuable, and we will use it to identify areas for improvement to enhance the guest experience. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excelente

Peter

Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 8 dic. 2023
Dear Guest, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

6/10 Aceptable

Kerry

Viaje en pareja
No le gustó: Condiciones de la propiedad
breakfast was ok, rooms were dusty and dirty around edges. Staff was kind. Hallways run down interior and one door was taped to stay open.
Se hospedó 5 noches en noviembre de 2023
Respuesta de Hotel Manager , el 16 nov. 2023
Dear Kerry,Thank you for taking the time to share your feedback. We're glad to hear you found our breakfast satisfactory and appreciated the kindness of our staff. However, we apologize for the cleanliness issues you encountered in your room and the condition of the hallways. Your comments are valuable, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely, Hotel Manager

10/10 Excelente

Charlie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 15 nov. 2023
Dear Guest,We are delighted to receive your perfect score! Thank you for choosing our hotel and taking the time to share your positive experience. We are committed to providing exceptional service, and we are pleased to know that we met your expectations. If there's anything else you'd like to share or if you have suggestions for improvement, feel free to let us know. We look forward to welcoming you back for another fantastic stay.Sincerely,Hotel Manager

10/10 Excelente

Joseph D.

Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 2 dic. 2023
Dear Guest, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you need us with another great stay that you’re sure to like again. Sincerely, Hotel Manager

8/10 Bueno

Jan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Economical... pleasantly surprised how nice it was.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 11 nov. 2023
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you found our hotel economical and were pleasantly surprised by its niceness. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to let us know. We appreciate your business and hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager

8/10 Bueno

Robert

Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 11 nov. 2023
Dear Guest,Thank you for your rating. We appreciate your feedback. If there are specific areas where we can improve and earn a higher rating in the future, please feel free to share your insights. Your input is valuable, and we hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Manager

2/10 Terrible

Dennis

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 11 nov. 2023
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Aceptable

George, Belleville

Viaje con mascota, Viaje familiar
No le gustó: Limpieza y servicios
Probably won't stay here again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 9 nov. 2023
Dear Guest,I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We are looking for ways to improve our service. Please visit again. Thank you for staying and we hope you give us another chance.Sincerely,Hotel Manager

8/10 Bueno

Carol

Viaje en grupo, Viaje con mascota, Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
We had guests in the next room watching LOUD television until 3 am…
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Manager, el 7 nov. 2023
Dear Guest,We sincerely apologize for the disturbance caused by the loud television from the adjacent room during your stay. This is not the experience we intend to provide to our guests. We take your feedback seriously, and we will work to improve our procedures to ensure a quieter and more peaceful environment for our guests. We value your input and hope to have the opportunity to make your next stay more enjoyable.Sincerely,Hotel Manager

8/10 Bueno

Linda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
.
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 7 nov. 2023
Dear Guest,Thank you for your 4 out of 5. We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If there are any specific areas where we can improve and earn that fifth star on your next visit, please feel free to let us know. We value your input and look forward to serving you again in the future.Sincerely,Hotel Manager

10/10 Excelente

Jeri

Viaje familiar
Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Limpieza
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 9 nov. 2023
Dear Guest,Thank you for rating your stay with a perfect 10 out of 10. We're thrilled to hear that you had a great experience. If you have any specific comments or suggestions, please feel free to share them. Your feedback is important in helping us maintain and improve our services.Sincerely,Hotel Manager

4/10 Malo

Nicola

No le gustó: Limpieza y servicio y personal
Bedding was clean Microwave fridge and floor were definitely not
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Manager, el 6 nov. 2023
Dear Guest,We apologize for the cleanliness issues you encountered during your stay. Your feedback is essential to us, and we take this seriously. We will address these concerns promptly to ensure a more comfortable and hygienic experience for our guests in the future. Please accept our apologies, and if you ever choose to stay with us again, we aim to provide a much-improved experience.Sincerely,Hotel Manager

10/10 Excelente

Michelle

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was graar
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager, el 6 nov. 2023
Dear Guest,It seems there might be a typo in your message, and it's not entirely clear what you meant by "graar." If you have specific feedback or concerns about your room, please feel free to provide more details so that we can address any issues and make improvements for our guests.Sincerely,Hotel Manager

10/10 Excelente

Isabella, terre haute

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Good staff
Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 9 nov. 2023
Dear Guest,We appreciate your positive feedback about our staff. Providing excellent service is a top priority, and we're pleased to know that you had a good experience with them. We're here to make your stay even more enjoyable.Sincerely,Hotel Manager

4/10 Malo

Bern

Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager, el 23 nov. 2023
Dear Guest, Thanks for your feedback and 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager