First off, this is a beautiful and comfortable property in a super location, as advertised. It appeared to be exactly what we wanted as home base for our week long family biking and hiking adventure in Moab.
We had some minor hiccups in the check in process, all explained by the property management company as their learning about a new, for them, listing. Understandable.
We went out onto the White Rim trail for two long, hard days during the week and came back late Tuesday night. I was too tired to look at emails until early the next morning. What I found was a note from Utahs Best that they had a problem with a second listing of the property and we needed to leave that day.
From that point on, I was dumbfounded that the management company at every turn did the absolute rock bottom least they could to make this situation bearable.
They stated it was completely new news to them that the owner still had a second valid contract with another company to lease out this unit. With that said, they stated that there was nothing they could do and the police would take us out if we did not leave.
They offered to try to find something for us, but what it turned out they did — over more than half the day — was try to get us to move our group into a one room “casita”. Because that was the only property left THAT THEY MANAGED.
It took us three minutes online and one phone call to find an acceptable alternative once we realized they were not going to lift a single finger.
This would have been so easy to handle — once they knew there was a problem Utahs Best could have gone online just as easily as us and secured an equivalent property, told us the issue, charged or credited us the difference in cost, offered to help us move and maybe offered a bottle of wine for our pain. We might have had a few questions once we found out the issue but it would have been painless. Instead, for who knows what reason,. Utahs Best chose to make this 100% about what was easiest and most profitable for them and gave 0 — less than 0 — concern to their renter.
Shameful level of service. Again, the property is fine. But renters certainly need to be concerned about an owner who contracts with two managers at the same time and absolutely about doing business ever with Utahs Best given their lack of customer concern.
