4/10 Malo
Elizabeth
Viaje familiar
21 dic. 2025
No le gustó: Servicio y personal y servicios
If you are white, you will have a blast and good service.
If you are black, brace yourself for poor service and unequal treatment from the staff. Prepare to wait for longer compared to the white counterperts to be served.
Day one, i arrived and my room wasnt ready. I was asked to wait for 45 mins for it to be ready. 2 hrs later, it wasnt ready.
My room was filthy and hadnt been cleaned properly and only had a bedsheet on my bed and I had to cover myself with only a bedsheet until the following day. The shower was broken and i had to request for it to be fixed and the room to be cleaned. I had to also request for enough towels in the room.
I experienced lack of inclusion and inequality at the pizzeria where I waited for a pizza for over 45 mins while every other person who was white even the ones who came before me were served and even left while I hadnt been served not even a drink. I expressed my frustration and I told the waitress I see unequal treatment and she told me they were getting the chicken. The pizza had "soup" and was soggy.
On Tuesday night, I got a stomach bug woth diarrhea and in the morning i reported to the reception and I was asked to fill a form and that the nurse will be coming. I filled the form and i also noticed some other white people and another family had reported the same. Guess what! The nurse came and attended the white guy and us, the black people, were left behind. No one called to check up on me. I have alot of inequality examples
Elizabeth
Se hospedó 5 noches en diciembre de 2025
