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Opiniones de Best Western Plus Monahans Inn & Suites

2.5 out of 5
Best Western Plus Monahans Inn & Suites
2101 S Betty St, Monahans, TX

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 89 de 151 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 38 de 151 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 10 de 151 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 151 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 151 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

9.0/10

Servicios

9.0/10

Condiciones de la propiedad

9.0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

HECTOR

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2022
Respuesta de General Manager, el 5 ago. 2022
Thank you for taking the time to leave a review. We are glad you had a nice stay and hope to see you again soon

8/10 Bueno

Nerea

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Personal de recepción muy poco amable
El servicio fue muy malo en la recepción. Personal muy poco amable.
Se hospedó 1 noche en marzo de 2020
Respuesta de General Manager, el 12 mar. 2020
THANK YOU FOR STAYING WITH US. WE HOPE TO SEE YOU SOON AGAIN!

6/10 Aceptable

heather

Le gustó: Condiciones de la propiedad
No le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 20 may. 2024
Thank you for your review

10/10 Excelente

Alfredo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and quiet
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 14 may. 2024
Thank you for your 5 star review. We strive to do our very best to make each & every guest feel like they are right at home and we are happy to know you enjoyed your 2 night stay. We hope to see you again soon Alfredo.

8/10 Bueno

Sharon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean and comfortable. Breakfast was lacking food an hour before end time.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 5 may. 2024
Thank you for your review. Thank you for your kind words of cleanliness, as for the breakfast I will forsure get with our breakfast room attendant Asap, because there should be sufficient amount of food from start until the finish of breakfast hours.

10/10 Excelente

Jessica

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great size room! Working and clean pool! Satisfying breakfast
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 24 mar. 2024
We are happy you had a wonderful stay and enjoyed the Indoor heated pool & hottub. Our Breakfast in the morning offers many cold & hot options with many varities and glad you had a nice breakfast to start your day.

8/10 Bueno

Darrell

Viaje en pareja, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
hotel was clean and room was nice and large. Problem was room was noisy. Room faced interstate Hwy 20 and it was close and quite noisy.
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 1 dic. 2023
Thank you for taking the time to leave a review of your stay. Unfortunately we are right off the interstate so heavy traffic can become an issue at times.

10/10 Excelente

Elexa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a very nice, clean and quiet hotel. Great stay!! :)
Se hospedó 2 noches en noviembre de 2023
Respuesta de General Manager, el 29 nov. 2023
Thank you for your excellent review. We hope you had had a great Thanksgiving with your family and enjoyed the holiday. Hope to see you again in the near future

8/10 Bueno

Mark

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 14 nov. 2023
Thank you for taking the time to leave a review of your stay. We strive to make every guest feel like they are right at home and glad you enjoyed your stay.

10/10 Excelente

Katie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager, el 10 nov. 2023
We are thrilled you enjoyed your stay Katie and hope to see you again soon.

10/10 Excelente

Arnulfo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stay here quite a bit and the quality of service never changes. For the amount of industry traffic through the area they keep it at a high standard of quality every time.
Se hospedó 1 noche en octubre de 2023
Respuesta de General Manager, el 1 nov. 2023
Thank you for taking the time to leave a review we very much appreciate it

10/10 Excelente

Arnulfo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff are always on top of everything while I stay here. Very polite and never to fail to ask if there is anything that can be done better.
Se hospedó 10 noches en octubre de 2023
Respuesta de General Manager, el 30 oct. 2023
Thank you for your praise of the staff that made your stay extra enjoyable. We hope to see you soon again.

10/10 Excelente

M'Kayla

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We loved it!!
My son was so excited about the indoor pool and we were not disappointed. The front desk staff was so welcoming and kind. We will be staying again soon!
Se hospedó 2 noches en octubre de 2023
Respuesta de General Manager, el 22 oct. 2023
We are happy to know your son enjoyed the pool and that you enjoyed your stay. We look forward to your next stay with us!

10/10 Excelente

Marco

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager, el 12 sept. 2023
Thank you for the excellent review. Our team strives to give each and every guest the best hospitality and we are glad you enjoyed your stay.

10/10 Excelente

Juan

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager, el 21 ago. 2023
We appreciate you taking the time to leave a review of your stay sir. We look forward to seeing you again.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de General Manager, el 17 ago. 2023
Thank you for taking the time to leave a review of your stay. We hope to see you again soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
First hotel in forever that had ceiling fans. That was a huge plus since I'm use to sleeping with one. Had a more home like feel to the room. Bed was super comfy with great quality bedding. It was quiet and clean. Customer service top of the line. By far my favorite hotel in Monahans. Would highly recommend.
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager, el 14 jul. 2023
We are happy to know you had a great time during your stay the hotel. Glad to hear that you appreciated the ceiling fans and the bed was comfortable so that you were able to get a good nights sleep. We look forward to seeing you again soon.

10/10 Excelente

margarita

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very comfortable
We had a very good sleep and the room was clean and with a very clean breakfast area too Thank you
Se hospedó 1 noche en junio de 2023
Respuesta de General Manager, el 28 jun. 2023
Thank you for taking the time to leave a review of your time at the hotel. We are glad to know you got a peaceful nights rest and were able to start your day with an excellent fresh Breakfast. We hope to see you soon again.

10/10 Excelente

Alfredo

Se hospedó 1 noche en junio de 2023
Respuesta de General Manager, el 10 jul. 2023
Thank you for taking the time to leave a review of your experience at the hotel. It's great to hear that you enjoyed your stay and hope to see you soon again.

10/10 Excelente

Arnulfo

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I stay at this property quite a bit through out the year. The staff is always amazing and professional. .
Se hospedó 13 noches en enero de 2023
Respuesta de General Manager, el 28 ene. 2023
Thank you for your excellent review of your stay. We are glad you enjoyed it and look forward to seeing you again soon.

4/10 Malo

Bailey

Viaje familiar
Family friendly? Yeah right
It costs me $250 more for my dog to stay because this is not a pet friendly place like it said when i booked the room. I would have cancelled but it was non refundable and the front desk to cash for the dog deposit and didnt give me a receipt. The town its in is a dump. The pillows were the sizes you would have on ur couch and the temp only goes doen to 70 in the room.
Se hospedó 1 noche en junio de 2022
Respuesta de General Manager, el 16 jun. 2022
At check in you initialed on the check in folio that there will be a $250 fine for bringing a pet into the hotel since we do not allow them. Clearly on our hotels.com website as well as all booking websites it states pets are not allowed but service animals are welcomed. Due to you booking your reservation through hotels.com and made payment to them they are the ones who will send you the receipt of your stay to the email you provided when making the reservation. I as the hotel manager was walking in the hallway and the dog was faintly barking as to how I noticed there was a pet in the room.

4/10 Malo

Ashley

Se hospedó 1 noche en junio de 2022

10/10 Excelente

David, Sherwood

Le gustó: Limpieza y servicio y personal
Nice room
Se hospedó 2 noches en junio de 2022
Respuesta de General Manager, el 10 jun. 2022
Thank you for taking the time to leave an excellent review. We are very happy that you enjoyed your stay and hope to see you soon again.

4/10 Malo

Alexander

Viaje de negocios
Le gustó: Limpieza, servicios, condiciones de la propiedad
Loved everything but the people around outside and no refund after leaving few days early
Se hospedó 8 noches en abril de 2022
Respuesta de General Manager, el 19 abr. 2022
We are happy to know you had a good time at the hotel. I'm sorry for your experience with the people neighboring the hotel. We will do our best to fix the issues you endured.

10/10 Excelente

Roberto

Se hospedó 1 noche en marzo de 2022
Respuesta de General Manager, el 19 abr. 2022
Thank you for taking the time to leave a review. We are happy to know you enjoyed your stay and look forward to your next stay with us.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2022
Respuesta de General Manager, el 12 mar. 2022
Thank you for the excellent review.

2/10 Terrible

Josefina

Se hospedó 1 noche en febrero de 2022

10/10 Excelente

Clint

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The rates were fantastic for a BWPlus! Very nice room and ANDY and his staff were very friendly and accommodating!
Se hospedó 2 noches en diciembre de 2021
Respuesta de General Manager, el 13 dic. 2021
Thank you for taking the time out of your day to leave the hotel a fantastic review. We are glad you enjoyed your stay and hope to see you soon again.

10/10 Excelente

Colby

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very easy to get to. Easy parking with quick check-in and check-out. Very friendly and helpful staff.
Se hospedó 1 noche en noviembre de 2021
Respuesta de General Manager, el 19 nov. 2021
Thank you for your excellent review Colby. We are glad you enjoyed your stay and look forward to seeing you soon again.

10/10 Excelente

JESUS

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
In few words everything was ok. Clean and nice
Se hospedó 1 noche en octubre de 2021
Respuesta de General Manager, el 23 oct. 2021
Thank you for your excellent review. Our team is pleased to know you had a good stay and hope to see you soon again.

10/10 Excelente

John

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Awesome
Se hospedó 1 noche en octubre de 2021
Respuesta de General Manager, el 6 oct. 2021
Thank you for your kind review we hope to see you soon again.

10/10 Excelente

Holly

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel was fabulous for our purpose! It was clean, the room was large and clean, the staff courteous. The check in process was fast and easy. There were numerous options at the free breakfast bar but my favorite was the Texas shaped waffles!
Se hospedó 1 noche en septiembre de 2021
Respuesta de General Manager, el 1 oct. 2021
Thank you for your excellent review. We are happy you enjoyed the breakfast and the room. We hope to see you soon again.

4/10 Malo

Debbie

Viaje de negocios
no hot water 12 min. to get hot
Se hospedó 1 noche en septiembre de 2021
Respuesta de General Manager, el 23 sept. 2021
We apologize you had to go through that and have gotten the issue resolved. Sorry for the inconvenience you endured.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
So friendly and very clean
Se hospedó 1 noche en julio de 2021
Respuesta de General Manager, el 29 ago. 2021
Thank you for staying wish us, we hope you enjoyed it and come back too see us, look forward to it

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en junio de 2021
Respuesta de General Manager, el 2 sept. 2021
Thank you for your 5 star review. We hope to see you soon again.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast was delicious, clean room, great hospitality
Se hospedó 1 noche en mayo de 2021
Respuesta de General Manager, el 19 may. 2021
thank you for your review. We value your comments and hope to see you again soon to accommodate you.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
The front desk staff is very polite and efficient. But one of the bath towels has two big stains on it.
Se hospedó 1 noche en mayo de 2021
Respuesta de General Manager, el 19 may. 2021
Thank you for your kind words of the service provided by the staff. I apologize this happened with the bath towel I will address it to the housekeeping department to ensure it doesn't happen again. Thank you for staying with us and hope to see you again.

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal y condiciones de la propiedad
Quiet, private, and nice room.
Se hospedó 1 noche en abril de 2021
Respuesta de General Manager, el 20 abr. 2021
THANK YOU FOR YOUR REVIEW WE APPRECIATE IT. WE LOOK FORWARD TO YOUR NEXT STAY WITH US.

4/10 Malo

Cliente verificado

Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
I liked how spacious and nice the room was. I didn't like how the front desk man was rude. As it was his English was not very good so when I couldn't understand him and ask him what he said he would get upset yell and be sarcastic.
Se hospedó 1 noche en abril de 2021
Respuesta de Best Western Plus Monahans Inn & Suites, el 3 abr. 2021
I'm sorry for the misunderstand we will address the issue immediately and have it resolved.

8/10 Bueno

Zakir

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2021
Respuesta de General Manager, el 2 mar. 2021
THANK YOU FOR STAYING WITH US. WE HOPE TO SEE YOU SOON AGAIN!

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Horrible do not stay here.
The hotel smelled musty and old. Our room was 80° and i couldn't turn it off or down. Could barley breath because it was so hot. The manager maid a point to come up to our room and tell us if the electricity went out we would not be refunded our money no matter what, and that no one was allowed to visit us no outside guests including my husband who wasn't with us at check in. He was very rude about it.We decided to try out the pool and it was ice cold in the indoor pool the temperature was set to 62° on the wall. We looked in the pool and it was grimy and dirty along the bottom with broken pieces of stuff in it and in the hot tub. We didnt even stay the night we went and rented another hotel room at a different hotel. We didnt even spend a total of 4 hours total from check in to when we left. Save your money and go somewhere else.
Se hospedó 1 noche en febrero de 2021
Respuesta de General Manager, el 2 mar. 2021
WE ONLY CALLED BECAUSE OF ELECTRICITY PROBLEMS GOING OUT IN THE AREA AND LET U KNOW. WE ARE SORRY FOR ANY INCONVENIENCE. THE THERMOSTAT ALSO SHOWS THE TEMPERATURE IN THE ROOM THE POOL AND HOTTUB IS WELL HEATED.

6/10 Aceptable

TXH3, San Antonio

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was okay, the room was spacious and AC got nice and cold. The strange thing was the king bed, it had only two small square pillows. Next time id likely stay at the Holiday Inn across the road
Se hospedó 1 noche en septiembre de 2020
Respuesta de General Manager, el 28 sept. 2020
We will address the issue immediately, thank you for letting us know.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
breakfast area was clean - room clean - good check in check out
Se hospedó 1 noche en febrero de 2020
Respuesta de General Manager, el 28 feb. 2020
Thank you for taking the time to write a review describing your experience during your stay. We are very excited to know that you enjoyed your stay and that the facility was clean and that you had a great hearty breakfast before your departure. We look forward to seeing you back again soon

10/10 Excelente

brenda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Goldstar for Benny
Benny checked us in promptly and seemed genuinely interested in making our stay a great one. He asked if we knew what we wanted to do for dinner and offered suggestions and menues...even what was best time to avoid waits. Facility is very nice with larger than usual breakfast area.
Se hospedó 1 noche en febrero de 2020
Respuesta de General Manager, el 22 feb. 2020
I will pass on to Benny of his helpfulness and we are thrilled that you had a pleasant stay. Hope to see you soon again soon

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was friendly, courteous and made our stay pleasant. Rooms were clean and we really appreciated the space in the king suite. Would stay here again.
Se hospedó 3 noches en febrero de 2020
Respuesta de General Manager, el 22 feb. 2020
Thank you for your review. We are glad to know that you enjoyed your stay and hope to see you again soon.

10/10 Excelente

marco

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en febrero de 2020
Respuesta de General Manager, el 14 feb. 2020
Thank you for your 10 star review! We are ecstatic to know that you enjoyed your stay and everything went smoothly. We look forward to your next stay with us sir!

10/10 Excelente

kindra

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gotta reny
I loved the room and the service I'll be staying again
Se hospedó 1 noche en febrero de 2020
Respuesta de General Manager, el 13 feb. 2020
Thank you for taking the time to leave a review. We are pleased to know that you enjoyed your stay and had a great experience. We look forward to your next stay with us when you’re back in the area.

10/10 Excelente

Matt

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean
Very clean hotel
Se hospedó 1 noche en febrero de 2020
Respuesta de General Manager, el 13 feb. 2020
Thank You for your excellent review. The hotel staff & I are very happy that you had a great stay and hope to have you back again very soon sir!

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020
Respuesta de General Manager, el 6 feb. 2020
Your 10 out of 10 review is very much appreciated. We hope to have you again very soon.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very clean and safe environment! First time in that area of Texas.
Se hospedó 1 noche en enero de 2020
Respuesta de General Manager, el 23 ene. 2020
Thank you for your review we appreciate it very much. We hope to see you soon again!