¿Hay alberca en Splash Universe Resort?

Sí, la propiedad cuenta con alberca techada.

¿Cuánto cuesta hospedarse en Splash Universe Resort?

Al 3 ene. 2026, los precios encontrados para una estancia de 1 noche para 2 adultos en Splash Universe Resort el 19 ene. 2026 serán a partir de $1,096 MXN, sin impuestos y cargos incluidos. Este precio es con base en el precio por noche más bajo encontrado en las últimas 24 horas para estancias en los próximos 30 días. Los precios están sujetos a cambios. Elige las fechas para obtener precios más exactos.

¿Splash Universe Resort acepta mascotas?

No, la propiedad no acepta mascotas.

¿Cuánto cuesta el estacionamiento en Splash Universe Resort?

El estacionamiento es gratuito en esta propiedad.

¿A qué hora es el check-in en Splash Universe Resort?

Inicio de check-in: 15:00. Fin de check-in: 00:00. Es posible hacer el check-in antes del horario establecido por USD 50 (sujeto a disponibilidad). Es posible hacer el check-in después de la hora establecida en un horario limitado, por un cargo de USD 50.00.

¿A qué hora es el check-out en Splash Universe Resort?

El check-out es a las 11:00. Es posible hacer el check-out después de la hora establecida por USD 50.00 (sujeto a disponibilidad).

¿Dónde se encuentra Splash Universe Resort?

En el centro histórico, este hotel para toda la familia ofrece hospedaje a 0.5 kilómetros (0.3 mi) de Russell Stover Candies.

Splash Universe Resort - Comentarios Actualizados, Precios y Fotos 2026

10/10 Excelente

Yuliana

Viaje familiar con niños

1 ene. 2026

Le gustó: Limpieza, servicios, condiciones de la propiedad

La abitacion me parece muy bien el personal amable

Se hospedó 1 noche en diciembre de 2025

10/10 Excelente

Rachel

12 nov. 2025

Le gustó: Limpieza, servicios, condiciones de la propiedad

Me gustó mucho la atención perfecta y todo muy bueno

Se hospedó 2 noches en octubre de 2025

10/10 Excelente

Virgen

Viaje familiar, Viaje familiar con niños

3 nov. 2025

Le gustó: Limpieza, servicios, condiciones de la propiedad

Bueno y limpio

Se hospedó 1 noche en agosto de 2025

2/10 Terrible

Besie

22 mar. 2025

No le gustó: Condiciones de la propiedad

No incluye entrada al parque no hay café en la habitación pésimo venden publicidad falsa

Se hospedó 1 noche en marzo de 2025

2/10 Terrible

Tiffany, Adrian

Viaje en pareja, Viaje familiar, Viaje familiar con niños

2 ene. 2026

No le gustó: Limpieza, servicios, condiciones de la propiedad

I wouldn’t even give it a star!!! Was not worth $500 would have targeted to go to Kalahari, ended up having to buy waterpark passes that I thought was with our room when we booked it! Place was very dirty, had to switch to 3 different rooms our fridges didn’t work mold all in the fridge, water park closed at 8pm all food was closed at 5.. arcade was a rip off cheap stuff for kids to pick from… one and done will never go back! Water was freezing at water park! Our kids lips were blue I wouldn’t even get in it was so cold…a lot of hazards in the water park, big slide down other one worked but no one up there telling kids when they could go so they were just jumping in and going down and running in the people that haven’t even made it off the slide! Worst hotel and water park ever!!

Se hospedó 2 noches en diciembre de 2025

2/10 Terrible

Ian

Viaje familiar con niños

2 ene. 2026

No le gustó: Servicios y condiciones de la propiedad

I get that we stayed on New Year’s Day, so we anticipated very little staff being onsite and had no plans for the water park on 1-1. The room was nice and clean, but no linens, no towels provided. Was told by the 1 person working the front desk we should have brought our own. Continued our stay on to Jan 2 because it was a Christmas gift for our 5 daughters to find the water park in very rough shape. Very cheap grating on edges of pools to the point another guest fell through and broke her foot. We will not be staying again and I’d advise anyone to avoid this place no matter the cost.

Se hospedó 1 noche en enero de 2026

2/10 Terrible

Carrie

Viaje familiar

2 ene. 2026

No le gustó: Limpieza, servicios, condiciones de la propiedad

The water park was closed, so the kids used the pool. With other kids until some of the staffs kids who are there ALL the time, LITTLE kids came jumping in cannon balling there were very small children in this tiny dingy pool, so my kids were over it, the room was gross, curtains ripped apart, bathtub was disgusting, we didn't stay ended up leaving shortly after the pool, waste of money, didn't even stay!!!

Se hospedó 1 noche en enero de 2026

2/10 Terrible

Shannon

Viaje familiar, Viaje familiar con niños

1 ene. 2026

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

The lady at the front desk was very rude. We had issues getting the correct amount of wrist bands for the water park. We were definitely over charged. My room was dirty. Candy and wrappers on the floor. Old toilet paper rolls on the floor in the bathroom. Hair in the beds. The room had no towels in it to shower or dry hands. When I asked for some, and said I needed a few to shower, dry hands and wash cloths, the employee said wow….. my family stayed in a separate room that was also filthy. They close the water park whenever so don’t look at the times on line. Multiple broken arcade games. The whole place feels like a scam. They don’t care about the customers. Do not waste your money.

Se hospedó 1 noche en diciembre de 2025

8/10 Bueno

Cassandra, DETROIT

Viaje familiar con niños

1 ene. 2026

Le gustó: Limpieza, servicios, condiciones de la propiedad

The rooms were spotless and the staff was nice.

Se hospedó 1 noche en diciembre de 2025

2/10 Terrible

Ashley

Viaje familiar, Viaje familiar con niños

1 ene. 2026

No le gustó: Servicios

Upon check-in, the front desk staff was extremely rude. We were sent to two different rooms before finally receiving one that was usable. The first two rooms were dirty and clearly had not been cleaned. The third room was clean, but the bathtub was full of standing water and the room was freezing. When we contacted staff, we were told the heat had been turned off to cut costs. Our reservation was supposed to include water park passes, but the front desk refused to honor this despite it being part of the booking. The manager repeatedly promised incentives to make up for the issues, only to take them back or change the terms later. The water park itself was understaffed, rundown, and felt unsafe. The public bathrooms were filthy and not maintained. Lifeguards were inattentive, walking around with AirPods in and using their phones instead of actively monitoring guests. Overall, the experience was extremely disappointing and far below acceptable standards.

First room we were sent to check in to and was told was “ready”

2nd room we were sent to and told ready.

Se hospedó 1 noche en diciembre de 2025

4/10 Malo

Russell

Viaje familiar con niños

1 ene. 2026

No le gustó: Servicios y condiciones de la propiedad

We stayed here for 2 nights. The hotel room was nice and the pool by the lobby was good. The waterpark on the otherhand was terable. We took our son to the water park for his birthday but due to the water being so cold he wasent able to enjoy it and only spent about 45 min in the water. There was also no food or vending machines just a small overpriced gift shop and a broke down arcaid. We spent both days pretty much shoping due to the water beeing so cold. My advise to you is dont wast your money on this place. I shold of spent the extra $ and went somewere enjoyable (grate wolf lodge or kalahari) you live and you learn.

Se hospedó 2 noches en diciembre de 2025

4/10 Malo

DeLon

Viaje familiar, Viaje familiar con niños

31 dic. 2025

No le gustó: Limpieza, servicios, condiciones de la propiedad

Upon my arrival, there was an issue with my booking, as my Expedia purchase stated that water park passes were included but they were not. Although I had to pay for the passes, the receptionist was able to give me a nice deal on them. The heat also was not working in my room, however, the receptionist again handled the issue and upgraded my room, which was very generous. The room, however, was not clean (hair in bathroom, food crumbs and stains in kitchen and bed, stained shower curtain, personal items left behind like a sock and other clothing garment). Overall, my small children enjoyed the amenities, but the facilities were outdated and everything closed between 7-9 pm.

Se hospedó 1 noche en diciembre de 2025

6/10 Aceptable

Curtis

31 dic. 2025

Le gustó: Limpieza

No le gustó: Condiciones de la propiedad

Main water drop was cold, only 1 of 2 slides were open. The food court was dirty. Wouldn't eat anything cooked there. Room was ok but bathroom tub was dirty.

Se hospedó 1 noche en diciembre de 2025

6/10 Aceptable

Sandra

Viaje familiar

30 dic. 2025

Small waterpark great for little kids. The water temp was colder than I would like. Elevator was out of order and one of the two water slides was not working. Could use some updates

Se hospedó 2 noches en diciembre de 2025

2/10 Terrible

Paula

Viaje familiar, Viaje familiar con niños

30 dic. 2025

No le gustó: Limpieza, servicios, condiciones de la propiedad

Room - amenities - staff

Se hospedó 1 noche en diciembre de 2025

6/10 Aceptable

Brittany

Viaje familiar con niños

28 dic. 2025

No le gustó: Limpieza, servicios, condiciones de la propiedad

Room was ok , the whole place needed updated no breakfast have free coffee but it was always empty and seemed like a hassle to ask for them to fill it then conveniently ran out of creamer and sugar. Vending machine was very expensive

Se hospedó 5 noches en diciembre de 2025

2/10 Terrible

Laccey

Viaje familiar, Viaje familiar con niños

23 dic. 2025

No le gustó: Servicio y personal y condiciones de la propiedad

False advertisement on Expedias behalf. Put on the website that they charge you extra for water park access.

Se hospedó 1 noche en diciembre de 2025

6/10 Aceptable

Annette

Viaje familiar con niños

21 dic. 2025

No le gustó: Servicios

The check in was great, the front desk lady was very nice and let us get in our room a little early.The room was outdated and the blankets were terrible. Luckily my granddaughter knew this and we brought our own. We thought there was a microwave in the room but there was not, I asked if we could get one and was told that they would bring us one but they never did. There were very loud people next door on both sides ,walls were very thin.Would not visit again.

Se hospedó 1 noche en diciembre de 2025

2/10 Terrible

Charnaye

Viaje familiar

18 dic. 2025

No le gustó: Limpieza, servicios, condiciones de la propiedad

Room was definitely neglected and it was lack of staff. I got to the room and it definitely was not cleaned. Looks like only the towels and toilet were clean and they probably vacuumed. The sink was not clean along with the tub, dresser, inside and outside the fridge. The couch had a stain on it and I had to switch the entire bed sheets out. The remote was filthy as well. If it wasn’t for my son’s birthday, I would have checked out. He wanted to go to the waterpark. I lifted the mattress to check for possible bed bugs. Thank God at least in my room it wasn’t. The mattress looked new. That the second reason why I stay. If it was then immediately I would have checked out. Luckily, I always keep cleaning supplies with me when I travel. I went up to the front desk got all new sheets. Cleaned the entire room and bathroom. I was on my hands and knees cleaning that tub. Again had it not been for my son’s birthday along with us being from out of town, I would NOT been doing that. There was only one hanger in the room so I had to hang both our jackets on one. I did not realize until later on at night. When it came to putting the top lock on the door that it was broke. I literally had to put the ironing board under the door handle at night just to feel somewhat safe. I told the staff at the front all the things, mind you we’ve only been there now at this time for about 7-8hours. She did offer me another room but I was not about to clean another room, change sheets etc all over again.

Se hospedó 2 noches en diciembre de 2025

2/10 Terrible

Latoya

Viaje familiar con niños

8 dic. 2025

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad

Needs to be updated I had a pack of cigarettes left in my room along with the water bottle, which was kind of suspicious to me.

Se hospedó 1 noche en diciembre de 2025

4/10 Malo

Katelynn

7 dic. 2025

No le gustó: Limpieza, servicios, condiciones de la propiedad

The bathroom shower in our hotel room was very dirty and the bathrooms inside the splash park were not clean.

Se hospedó 1 noche en diciembre de 2025

6/10 Aceptable

cynthia

1 dic. 2025

We went there for two nights and was going to spend one day in the splash Park but when we found out it was $60 and we saw the facilities we decided to pass. We went to Cabela's instead and had a good time. There was no coffee ready at 7:00 a.m. and I had to wait 10 minutes for it. The staff was okay. The bed was extremely comfortable. No room was very nice for the price.

Se hospedó 2 noches en noviembre de 2025

8/10 Bueno

Mary

30 nov. 2025

Se hospedó 2 noches en noviembre de 2025

2/10 Terrible

Prisca

30 nov. 2025

Se hospedó 1 noche en noviembre de 2025

2/10 Terrible

Cody

Viaje familiar

23 nov. 2025

No le gustó: Limpieza, servicios, condiciones de la propiedad

The room was filthy and the refrigerator smelled. The water slide wasn't functioning along with the monkey bar net, we were charged full price for much of the amenities not working, the food court wasn't open but you couldn't bring anything in and the game room wasn't working. The manager was no where to be found and the front desk person was very hard to understand. A waste of money for an 11 year olds birthday.

Se hospedó 1 noche en noviembre de 2025

Splash Universe Resort

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