Terraza o patio

Opiniones de Hotel Pacific

3.5 out of 5
Hotel Pacific
300 Pacific St, Monterey, CA

Opiniones

8.0

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 513 de 1113 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 272 de 1113 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 160 de 1113 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 97 de 1113 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 71 de 1113 opiniones" "

8.0/10

Limpieza

8.4/10

Servicio y personal

7.4/10

Servicios

7.4/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Edgardo

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excelente hotel !! muy bonito La familia muy contenta muy cerca de atracciones caminando !!
Se hospedó 1 noche en enero de 2024
Respuesta de Brandon, el 15 feb. 2024
¡Muchas gracias por tu maravillosa reseña y por otorgarnos una puntuación perfecta de 10 sobre 10! Nos alegra mucho saber que disfrutaste de tu estancia en nuestro hotel y que tu familia está muy contenta. Nos esforzamos por proporcionar una experiencia excelente y es gratificante saber que lo logramos.Estamos encantados de que la ubicación cerca de las atracciones haya sido conveniente para ti y que hayas tenido una experiencia positiva al caminar por los alrededores.Si hay algo específico que te haya gustado mucho o si tienes sugerencias para mejorar aún más, no dudes en hacérnoslo saber. Apreciamos tus comentarios y esperamos tener el placer de recibirte nuevamente en el futuro.¡Gracias por elegir nuestro hotel y por compartir tu experiencia positiva!

10/10 Excelente

Franco

Se hospedó 1 noche en junio de 2023
Respuesta de Murphy, el 8 jul. 2023
Thank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future.

4/10 Malo

Maria

Viaje en pareja
Le gustó: Condiciones de la propiedad
No le gustó: Servicio y personal
El edificio es original, y la habitación es espaciosa y está bien. El problema es el costo desproporcionado para los servicios que tiene, y el muy pobre desayuno. El personal de recepción es decididamente hostil y poco colaborador, de la misma manera que el manager. NO VALE LA PENA QUEDARSE DONDE LA GENTE NO HACE LA DIFERENCIA.
Se hospedó 2 noches en mayo de 2023
Respuesta de Murphy, el 28 may. 2023
Thank you for the time taken to survey our hotel, and to bring your concerns to my attention. I would like to extend my apologies for the experience that you had while staying with us. We always want every guest to enjoy a clean, comfortable, pleasant stay & room. Certainly, if any issues encountered at the time had been brought to our attention; one of our team members would have been happy to assist you in resolving any issues that had occurred. Again, I would like to apologize for the unsatisfactory condition of your room, we sincerely apologize and will be investigating and correcting this as what you described is certainly well below our standards, so it is always very important for us to receive such feedback. Please note I did not speak to you personally nor was I made aware of any issues in regard to your stay Thank you again for your time, feedback, and business.Murphy Anderson III Assistant General Manager

10/10 Excelente

Marco A

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Habitaciones amplias y muy bien equipadas para pasar una excelente velada
Se hospedó 1 noche en noviembre de 2022
Respuesta de Murphy, el 6 nov. 2022
Thank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future.

8/10 Bueno

Claudia

Viaje familiar
Le gustó: Comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2021
Respuesta de Murphy, el 15 sept. 2021
hank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future.

6/10 Aceptable

Maria

Viaje en grupo
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Janice

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location and very comfortable
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Becky

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Scott

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good place for a good value, you get a fireplace in your unit in the suites
Se hospedó 2 noches en abril de 2024
Respuesta de Brandon, el 28 abr. 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found value in your stay and enjoyed the amenities, including the fireplace in our suites.We're committed to providing comfortable accommodations and excellent service at a reasonable price, and we're pleased that we could meet your expectations in this regard.If there's anything specific you feel we could improve upon to make your next stay even better, please feel free to share your suggestions with us. We're always looking for ways to enhance the experience for our guests.Thank you for choosing to stay with us, and we hope to welcome you back again soon.

2/10 Terrible

Ji Yae

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Respuesta de Brandon, el 30 abr. 2024
We are truly sorry to hear that your experience fell short of your expectations during your recent stay with us. Your feedback is deeply concerning to us, and we apologize for any inconvenience or dissatisfaction you experienced.We would greatly appreciate the opportunity to learn more about your specific concerns so that we can address them promptly and make necessary improvements. If you would be willing to share more details about your experience, please feel free to contact us directly at [your contact information].Once again, we apologize for any shortcomings during your stay, and we hope to have the chance to regain your trust and welcome you back for a more positive experience in the future.

8/10 Bueno

Frederick, Ponte Vedra

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en abril de 2024
Respuesta de Brandon, el 28 abr. 2024
Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are glad to hear that you had a positive experience overall.At Hotel Pacific, we strive to provide exceptional service and comfortable accommodations, and we're delighted that we met your expectations during your time with us.If there's anything specific you feel we could improve upon to earn that extra star in your rating, please don't hesitate to let us know. Your feedback is invaluable to us as we continuously work to enhance the guest experience.Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Excelente

Michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en abril de 2024
Respuesta de Brandon, el 23 abr. 2024
Thank you for taking the time to share your feedback with us! We are pleased to hear that you had a positive experience during your stay with us.Your satisfaction is important to us, and we are glad that we met your expectations. If there is anything specific you enjoyed or any areas where we can further improve, please feel free to let us know.We hope to have the opportunity to welcome you back in the future for another great stay!

6/10 Aceptable

LINDA, Covina

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
I feel I was mislead by their web site One of the things I look for is a fire pit and jacuzzi They showed both on their website but upon arrival the jacuzzi was non operational and they had no propane for the fire pit which was not the large one they showed on their website That one didn’t exist The fountains where beautiful but a couple were non functioning Our room was very nice and the location was great But honestly for the high price of the room I was disappointed The breakfast was good The elevator was really dirty and the property just needs some tlc
Se hospedó 2 noches en abril de 2024
Respuesta de Brandon, el 23 abr. 2024
Thank you for taking the time to share your feedback with us. We appreciate your detailed review and apologize for any inconvenience you experienced during your stay.We understand your disappointment regarding the amenities not meeting your expectations based on our website description. Please accept our sincere apologies for any miscommunication in this regard. Rest assured, we will review our website content to ensure accuracy and update any information as necessary.Regarding the maintenance issues you mentioned, we apologize for any inconvenience caused. We take cleanliness and upkeep seriously, and your comments have been shared with our team for immediate attention.We're glad to hear that you enjoyed our breakfast and found the location convenient. We appreciate your positive feedback on these aspects of your stay.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience that reflects the high standards we aim to uphold.

10/10 Excelente

daryl, santa rosa

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
If you have a truck or large suv parking garage is pretty tight. Nice place staff is super friendly.
Se hospedó 1 noche en abril de 2024
Respuesta de Brandon, el 23 abr. 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff super friendly and enjoyed your overall experience with us.We apologize for any inconvenience you experienced with the parking garage being tight for larger vehicles. Your comment is noted, and we will explore ways to improve this aspect of our service.We appreciate your kind words and hope to welcome you back for another enjoyable stay soon.

8/10 Bueno

Michael, Livermore

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff were friendly and accommodating. The room was a nice size but had a musky smell. Also, the lights in the bathroom were not bright enough to put makeup on. Nice size bathroom though.
Se hospedó 2 noches en abril de 2024
Respuesta de Brandon, el 19 abr. 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly and accommodating, and that you appreciated the size of your room and bathroom.We apologize for any inconvenience caused by the musky smell in your room and the lighting in the bathroom. Your comments have been shared with our housekeeping and maintenance teams for immediate attention.We strive to provide a comfortable and enjoyable experience for all our guests, and your feedback helps us identify areas for improvement. We hope to have the opportunity to welcome you back for an even better stay in the future.

8/10 Bueno

Gio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Brandon, el 19 abr. 2024
Thank you for taking the time to share your feedback with us. We are pleased to hear that you had an overall positive experience during your stay.If there are any specific areas where we could improve to make your next visit even better, please don't hesitate to let us know. We value your input and strive to provide excellent service to all our guests.We look forward to welcoming you back for another great stay in the future.

10/10 Excelente

Nara

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Thanks very much to the wonderful staff at the front desk that waited for us until 3am or more !!, she was excellent and very polite and warm. Just that makes me want to go back again! The hotel is nice the breakfast is outside, but is ok go in pjs :) , we enjoyed our stay! Very nice spot!
Se hospedó 1 noche en marzo de 2024
Respuesta de Brandon, el 16 abr. 2024
Thank you so much for your glowing review! We're thrilled to hear that our dedicated front desk staff made such a positive impression on your stay. Providing exceptional service, even in the early hours of the morning, is always our priority.We're delighted that you enjoyed our hotel and the breakfast experience, even in your pajamas! Your kind words mean a lot to us, and we can't wait to welcome you back for another wonderful stay.

8/10 Bueno

Steven

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
First the staff were great, but is seems they are trying hard to make up for a very old property with difficult parking, & a hot tub that’s been broken for a while.
Se hospedó 2 noches en marzo de 2024
Respuesta de Brandon, el 16 abr. 2024
Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with our staff. However, we apologize for any inconvenience caused by our older property, parking challenges, and the current status of our hot tub.Please know that we take your comments seriously and are continuously working to improve our facilities and amenities to enhance our guests' experience. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay in the future.

6/10 Aceptable

Connie

Viaje familiar
Le gustó: Servicio y personal y servicios
Conveniently located to attractions and great complimentary breakfast. This is a pet friendly hotel, however pets can become noisy at times. There was a lot of noise from the floor above us ! I would strongly recommend requesting the fourth floor. Grounds and hallways could be kept a bit cleaner.
Se hospedó 2 noches en abril de 2024
Respuesta de Brandon, el 16 abr. 2024
Thank you for taking the time to share your feedback with us. We appreciate your positive comments regarding our convenient location and complimentary breakfast.We apologize for any inconvenience caused by noise disturbances from both pets and other guests during your stay. We understand the importance of providing a peaceful environment for all our guests, and we will take your recommendation into consideration to improve future experiences.Regarding cleanliness, we have shared your feedback with our housekeeping team to ensure that our grounds and hallways are maintained to the highest standards.We value your input as it helps us to enhance the guest experience, and we hope to have the opportunity to welcome you back in the future for an improved stay.If you have any further comments or concerns, please don't hesitate to reach out to us directly.

10/10 Excelente

Deborah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Brandon, el 14 abr. 2024
Thank you so much for the perfect score! We're delighted to hear that you had such a wonderful experience with us. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 Excelente

Enma, Livermore

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We really love this place, it’s so close to many beautiful places, very clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Brandon, el 13 abr. 2024
hank you for your kind words! We're thrilled to hear that you love our location and found our hotel to be clean. We strive to provide a comfortable and enjoyable stay for all our guests. We appreciate your feedback and look forward to welcoming you back again soon!

8/10 Bueno

Baltazar

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is in good location. The property’s garage needs some maintenance.
Se hospedó 1 noche en abril de 2024
Respuesta de Brandon, el 8 abr. 2024
Thank you for taking the time to share your thoughts with us! We're pleased to hear that you appreciated our hotel's location.Regarding your feedback about our property's garage, we sincerely apologize for any inconvenience you may have experienced. Rest assured, we'll address this promptly with our maintenance team to ensure that our facilities meet the highest standards for our guests' comfort and convenience.Your input is invaluable to us as we continuously strive to enhance our guests' experience. If you have any further suggestions or concerns, please feel free to reach out to us directly.We appreciate your patronage and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

10/10 Excelente

Cathryn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room was comfortable. It was pleasant sitting next to the fire during the storm.
Se hospedó 1 noche en abril de 2024
Respuesta de Brandon, el 7 abr. 2024
Thank you for taking the time to leave us a review! We're delighted to hear that you found your room comfortable and that you enjoyed sitting next to the fire during the storm.Providing a cozy and welcoming atmosphere for our guests, especially during inclement weather, is one of our top priorities. We're thrilled that we could contribute to making your stay enjoyable.If there's anything else we can do to further enhance your experience or if you need any assistance during your stay, please don't hesitate to let us know.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!

4/10 Malo

Leslie

Viaje en grupo
No le gustó: Limpieza, servicios, condiciones de la propiedad
Disappointing… Nice layout of hotel room except it was dirty from the floors to the shower to hair on the bedsheets. Upon arrival called front desk to have the floor cleaned the floor was filthy.They dust mopped floor. Our socks were black by the end of the night. Upon taking a shower the floor was slimy and wet. I have never stayed in such a dirty room.
Se hospedó 1 noche en abril de 2024
Respuesta de Brandon, el 6 abr. 2024
Thank you for sharing your feedback with us, and please accept our sincerest apologies for the disappointing experience you've had during your stay. Your comfort and satisfaction are of utmost importance to us, and we're truly sorry that we fell short of meeting your expectations.We take cleanliness very seriously, and it's unacceptable that your room was not up to our usual standards. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such issues are not repeated in the future.We understand the frustration this must have caused, and we're committed to making things right for you. If there's anything we can do to improve your current stay or to regain your trust, please don't hesitate to contact our front desk staff immediately.We sincerely appreciate your feedback, as it helps us identify areas for improvement. We hope for the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

6/10 Aceptable

Rosa

Viaje familiar con niños
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
It was a rainy day, the hallway was flooded for the water leaking through the ceiling. Three buckets next to my door room did not help to catch all the water. My kids shoes were soaked in water. Other than that the room was clean big and specious you can always use the fire place to dry some shoes ! right ¡
Se hospedó 1 noche en abril de 2024
Respuesta de Brandon, el 6 abr. 2024
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience caused by the leak in the hallway during your stay. Ensuring the safety and comfort of our guests is our top priority, and we regret that we fell short in this regard.Our maintenance team has been notified to address the leak promptly to prevent any future occurrences. We appreciate your understanding and patience during this unforeseen situation.We're glad to hear that you found your room clean, spacious, and comfortable. If there's anything else we can do to improve your stay or assist you further, please don't hesitate to reach out to our front desk staff.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A great place.
Se hospedó 1 noche en febrero de 2024
Respuesta de Brandon, el 6 abr. 2024
Thank you so much for your wonderful review and perfect rating! We're delighted to hear that you're enjoying your stay with us.If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We're here to ensure you have a fantastic experience with us.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

8/10 Bueno

Courtney

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Pros: We really liked the location and property layout. We were able to walk to the aquarium via the trail. The wharf is nearby and lots of food options downtown. The junior suite was a really nice space for our family Cons: nothing to complain about :)
Se hospedó 2 noches en abril de 2024
Respuesta de Brandon, el 6 abr. 2024
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you're enjoying your stay with us and that our location and property layout have met your expectations. It's wonderful to know that you were able to explore nearby attractions such as the aquarium and wharf conveniently.We're glad to hear that you found our junior suite to be a comfortable space for your family. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future!

10/10 Excelente

Krystale

Se hospedó 2 noches en marzo de 2024
Respuesta de Brandon, el 26 abr. 2024
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you had a wonderful experience during your stay with us.If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excelente

Allison

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent customer service and a nice quant place to stay.
Se hospedó 1 noche en abril de 2024
Respuesta de Brandon, el 6 abr. 2024
Thank you so much for your wonderful review and perfect rating! We're thrilled to hear that you're enjoying your stay with us and that you've found our customer service to be excellent.Creating a memorable and comfortable experience for our guests is our top priority, and we're delighted that you appreciate the efforts of our team.If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We're here to ensure you have a fantastic experience with us.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

10/10 Excelente

Amanda

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was prefect for my family on our trip, we stayed in one of their suites. We enjoyed the lay out of the room and hotel. Their complimentary breakfast has to be one of the best ones yet. Loved how it was clean and they were always checking on you and stocking the food. There was only 2 things I would say that need to be updated but nothing from rating them down. We loved that we were only 5 minutes from old town Monterey and fisherman wharf. We will be staying here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Brandon, el 3 abr. 2024
Thank you so much for your wonderful review and perfect rating! We're thrilled to hear that our hotel was perfect for your family trip and that you enjoyed your stay in one of our suites. It's fantastic to know that you appreciated the layout of the room and the hotel, as well as our complimentary breakfast. Your feedback about the need for updates is duly noted, and we'll certainly take it into consideration as we strive to continuously improve.We're delighted that our convenient location near Old Town Monterey and the Fisherman's Wharf added to your enjoyment, and we can't wait to welcome you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

6/10 Aceptable

Nichole

Se hospedó 4 noches en marzo de 2024
Respuesta de Brandon, el 6 abr. 2024
Thank you for taking the time to share your feedback with us. We value all feedback from our guests, as it helps us continuously improve our services and facilities.If there are any specific areas where we can enhance your experience and earn a higher rating from you, please don't hesitate to let us know. Your satisfaction is our priority, and we're committed to addressing any concerns you may have.We appreciate your support and hope to have the opportunity to better serve you in the future.

6/10 Aceptable

Linda

Viaje familiar con niños
Le gustó: Servicios
Excellent breakfast options
Se hospedó 3 noches en marzo de 2024
Respuesta de Brandon, el 3 abr. 2024
Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our breakfast options. If there are any other aspects of your stay that we can improve to make it more enjoyable, please don't hesitate to let us know. We value your input and strive to ensure that all our guests have a positive experience.

10/10 Excelente

Ray

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great!
Se hospedó 1 noche en abril de 2024
Respuesta de Brandon, el 3 abr. 2024
Thank you for your perfect rating and kind words! We're thrilled to hear that you're having a great experience during your stay with us. If there's anything specific, we can do to make your stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and hope you continue to have a wonderful time with us.

8/10 Bueno

SHA

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Brandon, el 3 abr. 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you're having a positive experience overall. If there are any areas where we can improve and earn that extra star from you, please feel free to let us know. We appreciate your input and hope you continue to enjoy your stay with us.

10/10 Excelente

Miyako

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Brandon, el 3 abr. 2024
Thank you so much for your perfect rating! We're thrilled to hear that you're enjoying your stay with us. If there's anything we can do to make your experience even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and hope you continue to have a wonderful time with us.

6/10 Aceptable

Janice

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The only thing that was not ok was that there was brown water from the tap and shower. I inquired and was told it was being corrected. I wish we had been told and offered bottled water when we checked in and not used the water for coffee in the dim of the moening
Se hospedó 2 noches en marzo de 2024
Respuesta de Murphy, el 31 mar. 2024
We sincerely apologize for the inconvenience you experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and it is disappointing to hear that we fell short in this instance. Rest assured, we have addressed the issue with the brown water and have taken steps to ensure that it is being corrected. We understand the importance of communication in these situations and will work to improve our processes to better inform guests of any issues and offer suitable alternatives. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for a more positive experience in the future. Thank you for bringing this to our attention.

10/10 Excelente

Sangram

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property needs more maintenance staff - elevator was not working. Steps needs to be updated. Room and service was excellent.
Se hospedó 1 noche en marzo de 2024
Respuesta de Brandon, el 31 mar. 2024
Thank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future

4/10 Malo

Dorianna

Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Brandon, el 6 abr. 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations and that we did not meet your satisfaction during your stay.Your feedback is important to us, and we would appreciate it if you could provide us with more details about your concerns so that we can address them promptly and ensure that future guests have a better experience.Please feel free to reach out to our front desk staff or contact us directly with any specific issues or suggestions you may have. We're committed to making improvements based on your feedback and hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay in the future.

8/10 Bueno

Michael

Se hospedó 2 noches en marzo de 2024
Respuesta de Brandon, el 19 abr. 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you enjoyed your stay overall.If there are any specific areas where we can improve to earn that extra star next time, please don't hesitate to let us know. Your satisfaction is our top priority, and we're committed to making every guest's experience exceptional.We hope to welcome you back again soon for an even better stay.

4/10 Malo

Jordan

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Brandon, el 3 abr. 2024
Thank you for sharing your thoughts regarding your recent stay with us. Your feedback is truly valuable to us, and we sincerely apologize if your experience fell short of your expectations.At Hotel Pacific, our utmost priority is to ensure every guest has a memorable and enjoyable stay. Your comfort and satisfaction are of the utmost importance to us, and we regret any aspects of your stay that did not meet your expectations.We are committed to addressing your concerns promptly and effectively. If there are specific areas where we can improve or if there is anything we can do to enhance your current stay, please don't hesitate to reach out to us. Your feedback is instrumental in helping us provide exceptional hospitality experiences for all our guests.Once again, we appreciate your valuable feedback and hope for the opportunity to make your experience with us a truly outstanding one.

10/10 Excelente

Noel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful, unique, and centrally located!
Se hospedó 6 noches en marzo de 2024
Respuesta de Brandon, el 31 mar. 2024
Takk for din utmerkede anmeldelse. Vi streber virkelig etter å sikre at hver gjest får et positivt opphold, og det er alltid flott når vi får melding fra gjestene våre om at vi har lykkes.Takk for at du handler hos oss. Ha en fantastisk dag, og vi håper å se deg igjen i fremtiden

4/10 Malo

Brittany, Visalia

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 5 noches en marzo de 2024
Respuesta de Brandon, el 31 mar. 2024
I would like to thank you for taking the time to complete the survey. We pride ourselves in providing great customer service for our guests. Your review clearly indicates that we have failed to do so. I apologize that you had anything less than the experience we expect to provide our guests while here.I would hope that if you are in the area at some point in the future, that you will consider giving us another opportunity to offer you the great hotel experience we are capable of providing.

8/10 Bueno

Sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Cute place gives you the feeling that you are in the country, loved our room, will definitely stay there again
Se hospedó 1 noche en marzo de 2024
Respuesta de Brandon, el 3 abr. 2024
Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the ambiance of our hotel and loved your room. We appreciate your positive comments and are thrilled to hear that you would consider staying with us again.If there are any areas where we can improve and earn a higher rating from you in the future, please don't hesitate to let us know. Your satisfaction is our top priority, and we value your feedback as it helps us enhance our guests' experiences.We look forward to welcoming you back on your next visit!

10/10 Excelente

Mairen

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Location is convenient and walkable to toursitc atractions. Property is clean, comfortable, and the place is charming.
Se hospedó 1 noche en marzo de 2024
Respuesta de Brandon, el 31 mar. 2024
Thank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future

8/10 Bueno

Robin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff. Comfortable rooms. A tad run down in outdoor areas.
Se hospedó 2 noches en marzo de 2024
Respuesta de Brandon, el 31 mar. 2024
Thank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future

8/10 Bueno

NANCY

Viaje con mascota, Viaje familiar
Le gustó: Limpieza
Liked that it was large enough for our family. It’s an older property, so fully understand that it will not be perfectly clean. Loved the beds and fluffy pillows. Didn’t encounter the staffs too much since we didn’t need much. Only extra towels during our 4nights 5day stay. Threw out our own trash. Just a not noisy only when other people would pass by with their carriers and/or when the staff would pass by with their carts.
Se hospedó 4 noches en marzo de 2024
Respuesta de Brandon, el 31 mar. 2024
Thank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future

10/10 Excelente

Daisy

Se hospedó 1 noche en marzo de 2024
Respuesta de Brandon, el 13 abr. 2024
Thank you for the wonderful review! We're delighted to hear that you had a 5-star experience during your stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Aceptable

Manoj

Le gustó: Limpieza
Se hospedó 2 noches en marzo de 2024
Respuesta de Brandon, el 31 mar. 2024
I would like to thank you for taking the time to complete the survey. We pride ourselves in providing great customer service for our guests. Your review clearly indicates that we have failed to do so. I apologize that you had anything less than the experience we expect to provide our guests while here.I would hope that if you are in the area at some point in the future, that you will consider giving us another opportunity to offer you the great hotel experience we are capable of providing.

4/10 Malo

pam

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
This old hotel is in a great location. Back in the day, I am sure it was beautiful. The grounds, the rooms, and it still could be with a lot of remodeling! the bathroom was gross, lights out, dirty. New furniture, but everything a hard a as rock in including the "New" mattresses in the rooms. the doors need to be sealed, so there would be less noise and cold air coming in from outside, I feel bad for the front desk people, they were very nice and I am sure they get a lot of complaints. I booked this hotel because it was a decent price, for now a days! and it had a hot tub listed! But the hot tub wasn't working, and it looked like it hasn't been for years, very disappointing, as my husband using one every day for his back issues.
Se hospedó 3 noches en marzo de 2024
Respuesta de Brandon, el 19 mar. 2024
Thank you for sharing your feedback with us. We appreciate your kind words about our hotel's location and the efforts of our front desk team. However, we sincerely apologize for the disappointments you encountered during your stay. Your comments regarding the condition of the rooms, bathroom cleanliness, and the hot tub not being operational have been duly noted, and we are committed to addressing these issues promptly. Our aim is to provide our guests with a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations on this occasion. We value your feedback and will use it to make necessary improvements. If there's anything we can do to make your current stay more pleasant, please don't hesitate to reach out to us.

10/10 Excelente

Katherine

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Brandon, el 19 mar. 2024
Thank you so much for your perfect rating! We're thrilled to see that you're having an excellent stay with us. If there's anything we can do to make your experience even better, please don't hesitate to reach out. We appreciate your feedback and hope you continue to enjoy your time with us.