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Opiniones de The Secret Garden Hotel Moshi

3 out of 5
The Secret Garden Hotel Moshi
Airport Drive, Soweto, Moshi, Kilimanjaro Region

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 14 de 39 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 19 de 39 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 3 de 39 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 3 de 39 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 0 de 39 opiniones" "

8.0/10

Limpieza

9.0/10

Servicio y personal

7.8/10

Servicios

7.6/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Marta

Se hospedó 1 noche en julio de 2021

10/10 Excelente

Elisabet, Barcelona

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El lugar es precioso y el personal encantador y dispuestos a ayudar en todo momento. Se puede contratar safari el el hotel por muy buen precio! Recomiendo!
Se hospedó 1 noche en octubre de 2019
Respuesta de Daudi, el 14 nov. 2019
Thank you so much for your warm review .

10/10 Excelente

Josefa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2018

4/10 Malo

Cliente verificado

Viaje en grupo, Viaje de negocios
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
This place needs renovation. Looks much better on the pictures. Shower needs to be fixed. Water pressure is very weak.
Se hospedó 1 noche en junio de 2023
Respuesta de Daudi, el 21 jun. 2023
Thank you so much for review us.were glad you mention regards the showers, will fix them.thank you looking forward to seeing you

8/10 Bueno

Katherine

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
great service
Our stay in this hotel is a good experience. the service is excellent. the condition of the hotel is good we have some little issues but they were urgent to fix it. joseph one of the server there was very kind and accomodating, always making sure were taken care off. the owner also check on us everyday. i would recommend this hotel for a great experience in Kilimanjaro. plus factor you can see the view of mt Kilimanjaro.
Se hospedó 4 noches en junio de 2023
Respuesta de Daudi, el 12 jun. 2023
Thank you so much for taking your time and review for us.were glad you enjoying staying with us.see you again in feature

10/10 Excelente

Joseph

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Enjoyable Stay Pre-Kilimanjaro
I really enjoyed my stay. This is a discount B&B with good service and spacious rooms. If you haven't been to Moshi yet, this hotel is slightly out of the town center. I would urge you to avoid the town center - it is really noisy and the air isn't good. On hot Tanzanian days, these things matter. The Secret Garden is adjacent to an open field and it is quiet. Also, the owner Daudi is an interesting person - ask him to tell you the story of this property - it's quite interesting!
Se hospedó 3 noches en marzo de 2023
Respuesta de Daudi, el 15 mar. 2023
Hello Joseph Thank you!We are incredibly grateful that you took the time out to leave us a 10-Star review! We take pride in knowing our customers are happy with their staying. Thanks for your support, we really appreciate it! Looking forward to keeping you happy and happy.Thank you rafiki

8/10 Bueno

Tabitha

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was transferred to Friends of mine hotel becasue the hotel was fully booked by the time i arrived. Therefore i did not experience Secret Garden. The service at Friends of mine hotel was excellent.
Se hospedó 3 noches en febrero de 2023
Respuesta de Daudi, el 3 mar. 2023
We are incredibly grateful that you took the time out to leave us a 4/5-Star review! We take pride in knowing our customers are happy with their experience in spite of the situation. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon,

8/10 Bueno

Lisa

Viaje en grupo
The property attracts an eclectic grouping of travelers who are warm and friendly. The property also has a lovely first-floor verandah with a bar and lounge that is shaded by trees and a great place to meet other travelers. Lovely views of Mt Kilimanjaro from the verandah.
Se hospedó 3 noches en febrero de 2023
Respuesta de Daudi, el 3 mar. 2023
Dear LisaWe are incredibly grateful that you took the time out to leave us a 4/5Star review! We take pride in knowing our customers are happy with their experience in spite of the situation. Thanks for your support, we really appreciate it! Looking forward to seeing you again soon,

8/10 Bueno

Tobias

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Sehr freundliches Personal. Schöne Terrasse mit Blick auf den Kilimanjaro.
Se hospedó 5 noches en septiembre de 2022
Respuesta de The Secret Garden Team, el 26 sept. 2022
thank you so much for your feedback

10/10 Excelente

Tony

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2022
Respuesta de The Secret Garden Team, el 29 mar. 2022
Thank you so much for taking your time to review.

8/10 Bueno

David C.

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I enjoyed the staff service at this pleasant hotel near the center of Moshi. This is a very nice small hotel with a mixture of experienced tourists and backpackers. Breakfast and dinner were excellent, so I strongly recommend adding the board aspect of your reservation.
Se hospedó 7 noches en septiembre de 2021
Respuesta de Manager, el 30 sept. 2021
Thank you so much for the feedback. It was good to have you staying with us. Welcome again ! Karibu sana rafiki.

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent stay
It was very cozy place, feels like you're staying with a friendly family but at the same time the rooms look like standard hotel rooms with nice bathrooms!!
Se hospedó 1 noche en mayo de 2021
Respuesta de Nick, el 3 jul. 2021
Thank you so much for your feedback about your experience with us. We're glad you enjoyed. We are looking forward to accommodating you again soon.

10/10 Excelente

MARK

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great value small hotel with character.
Daudi and his staff are doing their very best despite lack of tourists due to travel restrictions in other countries. Rooms are more than adequate with comfortable beds,fans,hot water shower etc. Bfast is fine. Other meals are good too but please expect to wait an hour as everything is cooked to order.
Se hospedó 6 noches en diciembre de 2020
Respuesta de Daudi, el 6 ene. 2021
Thanks for your feedback Mark. It was good to have you here you brought such a good vibe. See you soon friend.

8/10 Bueno

Will, NJ

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice place to start off Kilimanjaro trek. Hotel is nice, bed was comfortable, staff was extra accommodating and felt very welcome.
Se hospedó 1 noche en julio de 2020
Respuesta de Daudi, el 13 jul. 2020
Thank you so much for your review , looking welcome you back in feature.

4/10 Malo

Cliente verificado

Viaje en grupo
No le gustó: Servicio y personal y comodidad de las habitaciones
Not as advertised. Stay somewhere else
Rooms were tiny. Couldn’t swing a cat. Staff were friendly but not helpful. No juice for breakfast as advertised and no milk on the first day. Milk took 1 hr the next day. Tour prices organised through hotel were ridiculously priced but that was common for all ‘mzunga’ just organised local bus/tuk tuk for 1/3 of price. Other people we met were also disappointed. Wifi doesn’t work Bathroom shower over toilet , overflowed into room. Bathroom door handle fell off in front of staff and he just shrugged. Holes and cracks in toilet seat. overall very disappointing, didn’t expect much but was thoroughly let down
Se hospedó 3 noches en febrero de 2020
Respuesta de Owner, el 9 mar. 2020
Dear Guest Thank you so much for your feed back of your staying with us I.'m so sorry to hear that your experience at our lodge  was less than ideal! As the ownerI would like to apologize for the poor services and WIFi  you encountered.For the last number of years in our services  we have made customer satisfaction our main priority. If you could give me further details, I'd be happy to look into the matter and try to rectify the situation.In the meantime, thank you for reviewing us. If you ever return, I'd be happy to offer you free offer you a free night. Sincerely Daudi( owner)

10/10 Excelente

Trevor

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Wonderful relaxing hotel.
Had a lovely relaxing 6 night stay after trek up the mountain. Rustic and quirky hotel in a quiet location, a short ride to the town centre. Nice views of Kilimanjaro Staff were fantastic and very welcoming. Double room basic but very comfortable. Lovely roof top restaurant and a wonderful garden to relax in. Superb restaurant food and a great breakfast. All at good prices. Good choice of day trips, again at reasonable prices. Had a lovely stay and would highly recommend.
Se hospedó 6 noches en febrero de 2020

10/10 Excelente

MA, Tokyo, Japan

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All of the staff were pretty friendly. I had some concerns after I left the place, and contacted them a several times about it, but they’d always try to be helpful.
Se hospedó 3 noches en enero de 2020

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2019
Respuesta de secret garden team, el 25 dic. 2019
Thank you so much for your kind review.

10/10 Excelente

Matthew

Se hospedó 1 noche en diciembre de 2019

8/10 Bueno

Carmel

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice place for the price. Quiet location outside of the city. Menu is basic and relatively expensive
Se hospedó 2 noches en noviembre de 2019
Respuesta de Daudi, el 10 dic. 2019
Thank you so much review us

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super service, polite and friendly stuff, managing everything that you want, exceptable prices. Quiet location, but not far from the city.
Se hospedó 2 noches en septiembre de 2019
Respuesta de The Secret Garden Team, el 16 oct. 2019
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Het personeel is erg vriendelijk, attent en opmerkzaam. Voelt als een warm bad.
Se hospedó 4 noches en septiembre de 2019
Respuesta de The Secret Garden Team, el 16 oct. 2019
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All staff were so friendly and thoughful. Food is very good but expect to wait a little while for dinner Pancakes for breakfast and they served very good coffee. Just over a pound for a bottle of beer! Goodluck was a star.
Se hospedó 2 noches en agosto de 2019
Respuesta de The Secret Garden team, el 18 sept. 2019
Dear Sir / Madam, Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. with kindest regards, The Secret Garden Team

8/10 Bueno

Majbritt

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Super flinkt og hjælpsomt personale
Grundet nogle tekniske problemer blev vi ombooket til en af ejerens andre hoteller (lå ca 5 minutters gang væk) men de var super flinke og meget opsat på at gøre vores ophold godt så det gjorde ikke rigtig noget. (de gav os gratis aftensmad, kørte os frem og tilbage om aftenen og ville nok have kørt os mere rundt hvis vi havde bedt om det) Prisen var ret god i forhold til hvad vi fik. vi havde lidt bøvl med toilettet og sengen var lidt blød og formede lidt for meget efter vores kroppe så der om morgenen var huller der hvor vi lå. vi var jo godt nok ikke på Secret Garden, men fik at vide at standarden for det værelse vi fik i erstatning var den samme.
Se hospedó 3 noches en julio de 2019
Respuesta de Secret Garden team, el 7 ago. 2019
Thank you so much for taking your time and review . Looking forward to have in the future,

6/10 Aceptable

Andi

Viaje en pareja
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Property needs some repairs /updating. Excellent staff and service.
Se hospedó 2 noches en julio de 2019

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 3 noches en junio de 2019
Respuesta de The Secret Team, el 25 jun. 2019
Thank you so much for spending the time you did with us. We thank you for your support and we look forward to having you with us again. We wish you all the best for the future and hope to see you soon again Many thank The Secret Garden Team

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en febrero de 2019
Respuesta de The Secret Garden, el 14 abr. 2019
Thank you review us, we glad you have enjoy your stay at our hotel, look forward to have you in the feature

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was very nice and helpful with all my request. Restaurant good food.
Se hospedó 1 noche en enero de 2019
Respuesta de The Secret Garden, el 30 ene. 2019
Dear Guest Thank you much for taking your time and review,were happy that you have enjoy your stay with us, look forward to see you back sometime late Best wished The Secret Garden Team

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2019
Respuesta de The Secret Garden, el 30 ene. 2019
Dear Guest Thank you much for taking your time and review,were happy that you have enjoy your stay with us, look forward to see you back sometime late Best wished The Secret Garden Team

8/10 Bueno

Brenda

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Relax and View Kilimanjaro
The Secret Garden is a quiet and comfortable guest house in Moshi.The staff is very friendly and accommodating.The property has a nice restaurant with a beautiful view of Kilimanjaro.The complimentary breakfast is great!
Se hospedó 2 noches en diciembre de 2018
Respuesta de The Secret Garden, el 30 ene. 2019
Dear Guest Thank you much for taking your time and review,were happy that you have enjoy your stay with us, look forward to see you back sometime late Best wished The Secret Garden Team

8/10 Bueno

Mette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2018
Respuesta de The Secret Team, el 5 dic. 2018
Thank you so much for your kind review , looking forward to accommodate you in feature

8/10 Bueno

N, USA

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
There were some sewer issues close to my room, and the pipes really stank during the time I was there. The food in the restaurant is delicious but extremely slow. You should plan to order at least 1 hour before you want to eat. The staff is very friendly and will treat you like family. It’s a great deal for the price.
Se hospedó 2 noches en octubre de 2018
Respuesta de The Secret Garden, el 14 oct. 2018
Thank you so much for taking your time and review us. looking forward to accommodate you in the feature

6/10 Aceptable

Jörg, Berlin

Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Das Hotel selbst ist alt aber stilvoll, ruhig gelegen mit gutem Ausblick. Die Zimmer sind klein, Bäder arg sanierungsbedürftig, aber sauber und für den Preis in Ordnung. Wir hatten Glück und bekamen tatsächlich die angebotenen Zimmer. Die meisten Gäste werden zur Übernachtung in eine abgelegene unattraktive Anlage ohne Service gebracht und per Busshuttle zum Hauptstandort transportiert, wo die komplette Versorgung stattfindet. Wer sich vom günstigen Preis locken lässt - ein Abendessen (einfach und gut) kostet 6 Euro ein Getränk 1,50 Euro. Ausflüge werden wie üblich völlig überteuert angeboten - beim Taxifahrer senes Vertrauens zahlt man weniger als die Hälfte.
Se hospedó 4 noches en septiembre de 2018
Respuesta de The Secret Team, el 29 oct. 2018
Thank you very much for taking your time and review us? looking forward to come back in feature and we host you again

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good stay!
Good food, nice staffs, and great services. A little bit hard to find. Overall a good stay.
Se hospedó 1 noche en septiembre de 2018

8/10 Bueno

James

Nice place to stay for a night
Good place in a nice location. The rooms are set in nice grounds and there is a nice bar on the terrace for food and drinks. It is a little out of the centre so is nice and quiet. The toilet / bathroom was very small, but for one night it was fine.
Se hospedó 1 noche en agosto de 2018
Respuesta de The Secret Team, el 1 sept. 2018
Thank you so much for taking your time and leaving your lovely feedback about our lovey hotel Moshi and services. We are super happy to hear that you had such a great time during your visit. Best wishes from all of us

10/10 Excelente

malte, Bamberg

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Gemütliche Unterkunft Nähe moshi/Flughafen
Ein einfaches Hotel mit dem nettesten Personal dass ich je erlebt habe. Ich war 2 Tage krank und würde kostenlos mit Tee und allem versorgt was ich brauchte. Ich würde jederzeit wieder hingehen. Ein bombastisches preisleistungsverhältnis. Das Essen war super lecker die Zimmer einfach, aber sauber. Die duschen einfach, aber heiß. Alles in allem einfach Spitze!! Jederzeit wieder. Asante Sana
Se hospedó 2 noches en agosto de 2018
Respuesta de The Secret Garden, el 1 sept. 2018
Thank you so much for taking your time and leaving your lovely feedback about our lovey hotel Moshi and services. We are super happy to hear that you had such a great time during your visit. It was so nice to have you around and we really hope that we will be getting another chance to host you again. Best wishes from all of us, The Secret Garden team

8/10 Bueno

Stacey

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Friendly staff, good food and service
We stayed at Secret Garden a couple of nights before and after safari. The staff is welcoming and made us feel right at home. There was a small Issue with our first room, so they moved us to another and we appreciated that. The restaurant is quaint and the food is made with love. It tastes great! We really enjoyed interacting with staff. That is what earns this its 4-Stars. It is a basic hotel if you’re comparing to US standards, but it’s a fine place to rest your head and relax when in Moshi.
Se hospedó 1 noche en julio de 2018
Respuesta de The Secret Team, el 1 sept. 2018
Thank you so much for taking your time and leaving your lovely feedback about our lovey hotel Moshi and services. We are super happy to hear that you had such a great time during your visit. It was so nice to have you around and we really hope that we will be getting another chance to host you again. Best wishes from all of us

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2018

8/10 Bueno

Inna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
good
It was cold water in the shower.Staff is friendly. Wifi in the rooms not exists.Possible to order exursions right in the hotel, for example to Masai village.https://www.tamaniafricasafaris.com/ Food is good and big porsions.taxi from airport costs 25 amerikan dollars or 50 afrikans.a bit far from the senter.
Respuesta de Daudi, el 11 abr. 2018
Dear guest, Thank you very much for choosing Us as your accommodation in Moshi and of course were glad you enjoy it, Look forward to see you back some time in the future