Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 178 de 763 opiniones" "
10 - Excelente
178
Puntuación de 8, es decir, Bueno. Basada en 207 de 763 opiniones" "
8 - Bueno
207
Puntuación de 6, es decir, Aceptable. Basada en 154 de 763 opiniones" "
6 - Aceptable
154
Puntuación de 4, es decir, Malo. Basada en 99 de 763 opiniones" "
4 - Malo
99
Puntuación de 2, es decir, Terrible. Basada en 125 de 763 opiniones" "
2 - Terrible
125
7.0/10
Limpieza
7.2/10
Servicio y personal
6.0/10
Servicios
6.6/10
Condiciones de la propiedad
6.6/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
Pedro Emilio
Viaje familiar
10 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo bien excepto que le dieron mi habitación a otra persona y casi me quedo sin habitación
Pedro Emilio
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Management , el 11 abr. 2024
Dear Pedro Emilio, Thank you for sharing your experience, and we apologize for the oversight that occurred with your room assignment. Guest satisfaction is our priority, and we regret any inconvenience this caused. We appreciate your understanding and patience during this situation. Please rest assured that we are addressing this issue with our team to prevent similar occurrences in the future. We appreciate your consideration and hope to have the opportunity to welcome you back and provide a better stay in the future.Sincerely,Hotel Management
2/10 Terrible
GRISEL
Viaje en pareja
13 mar. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Habian cucarachas, la cama en mal estado,se escuchaban los ruidos del cuarto del lado y no habian opciones para desayunar.
GRISEL
Respuesta de Hotel Management, el 13 mar. 2023
Dear GRISEL, Thank you for choosing us and posting your feedback. We want every guest to have a positive experience and apologize for disappointing you. Our housekeeping and maintenance teams usually do a great job in providing excellent services throughout our hotel. Therefore, we will review your feedback with our associates to address the issues you mentioned and avoid this kind of oversight moving forward. Also, we have shared your feedback regarding our complimentary grab-and-go breakfast with the appropriate individuals to see what we can do to enhance the choices we offer. We hope you will give us another chance to prove our commitment to outstanding service. We look forward to welcoming you back soon. Sincerely,Hotel Management
10/10 Excelente
Nereida
16 nov. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
I like clean perfect
Nereida
Se hospedó 3 noches en noviembre de 2021
2/10 Terrible
Ana maria
Viaje familiar
2 ago. 2021
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Horrible
En recepcion no habia nadie para el check out y en el check in se tardaron el desayuno era una granola bar y un te. La cama demaciado chiquita definitivamente no la recomiendo lejos de ser un hotel es un motel ahi vive gente por meses.
Ana maria
Se hospedó 1 noche en julio de 2021
Respuesta de Hotel Management, el 4 ago. 2021
Thank you for taking the time to write a review regarding your recent stay with us. On behalf of our entire team, please accept our sincere apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Our plan is to upgrade our suites soon, including the bedding. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future.
Sincerely,
Hotel Management
8/10 Bueno
Cliente verificado
27 may. 2019
Le gustó: Servicio y personal
Muy bueno y agradable en todo excelente ubicación
Cliente verificado
Se hospedó 1 noche en mayo de 2019
Respuesta de Hotel Management, el 28 may. 2019
Thank you for making Extended Stay America a part of your travel plans. It is a delight to know you enjoyed your stay with us and that our offerings were not to your satisfaction. Your review is appreciated, and we look forward to serving you with our best efforts.
Sincerely,
Hotel Management
10/10 Excelente
luis
25 feb. 2019
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
luis
Se hospedó 1 noche en febrero de 2019
Respuesta de Hotel Management, el 26 feb. 2019
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon.
Sincerely,
Hotel Management
10/10 Excelente
Manuel
11 jul. 2017
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Manuel
Se hospedó 1 noche en julio de 2017
Respuesta de Manager, el 14 jul. 2017
Manuel, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place.
Sincerely,
General Manager
10/10 Excelente
Zoe
Viaje familiar
18 may. 2024
Le gustó: Limpieza, servicio y personal, servicios
Staff is great honest helpful, they called to remind me I left my rings in the room.
Zoe
Se hospedó 1 noche en mayo de 2024
8/10 Bueno
Faye
28 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a satisfactory place for an overnight stay. My only disappointment was that the toilet was very low (short)
Faye
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management, el 29 abr. 2024
Dear Faye, We appreciate you choosing Extended Stay America and are glad to know how much you enjoyed your stay. We appreciate your business and hope you will choose us every time you are in the area. We look forward to seeing you again soon!Sincerely,Hotel Management
10/10 Excelente
Maria
24 abr. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
There is a bad smell in the rooms. And i didn't get cleaning service today. Other than that, all is well.
Maria
Se hospedó 2 noches en abril de 2024
8/10 Bueno
DANNY
27 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was very helpful
DANNY
Se hospedó 1 noche en marzo de 2024
10/10 Excelente
Abigail
26 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Abigail
Se hospedó 1 noche en marzo de 2024
2/10 Terrible
Sierra
11 mar. 2024
Went to go stay here- I’m 18 which online the hotel states is the legal minimum age to check in. This was 10 at night and they refused to offer me service as I was not 21. I had to go find another hotel and pay triple the price to find a room. Ridiculous.
Sierra
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Management , el 12 mar. 2024
Dear Sierra, Thank you for choosing to stay with us. We appreciate you taking the time to provide feedback. We are sorry we were unable to accommodate you as under-21 policy was not communicated to you in advance. We understand the frustration and hope you will offer us another opportunity to host you and your family.Sincerely,Hotel Management
10/10 Excelente
Stacey
4 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love this place would highly recommend it.
Stacey
Se hospedó 1 noche en marzo de 2024
10/10 Excelente
Shpetim
25 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice
Shpetim
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 25 feb. 2024
Dear Shpetim, We're thrilled to hear you had a positive experience at Extended Stay America! Your satisfaction is our priority, and we're delighted you enjoyed your stay with us. Thank you for your kind words, and we look forward to welcoming you back for another pleasant experience soon!Sincerely,Hotel Management
10/10 Excelente
Lynne
Viaje de negocios, Viaje familiar
7 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very conveniently located and easy check-in. Even parking was great.
Lynne
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Management , el 7 feb. 2024
Dear Lynne, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are very glad that you were pleased with our convenient location and check in service. We hope to have the honor of hosting you again soon.Sincerely,Hotel Management
6/10 Aceptable
Rebecca
Viaje en pareja
30 ene. 2024
Le gustó: Servicio y personal
Very dusty. The maid needs to clean around the headboard
Rebecca
Se hospedó 6 noches en enero de 2024
Respuesta de Hotel Management, el 30 ene. 2024
Dear Rebecca, Thank you for choosing us and sharing your recent stay experience. It is glad you had a pleasant stay overall. However, we are sorry for the disappointment with the room's cleanliness, which does not meet your expectations. Your comments are shared with our housekeeping team for improvement. We will instruct our team to re-check the rooms before delivery. Our front desk team is available to help you with anything. Thank you for staying with us; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management
6/10 Aceptable
Lancer
28 ene. 2024
Lancer
Se hospedó 2 noches en enero de 2024
2/10 Terrible
Mandi
16 ene. 2024
No le gustó: Limpieza, servicios, condiciones de la propiedad
Found human poop under the bed in a bag and the hotel had roaches
Mandi
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Management, el 17 ene. 2024
Dear Mandi, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during its preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Our front desk team is always available to help you. Please return, and we make your next stay with us outstanding.Sincerely,Hotel Management
8/10 Bueno
Edward
Viaje de negocios
17 nov. 2023
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Worked for my needs.
Overall, work for my needs. I prefer the other location across the street but that was full for this stay.
Edward
Se hospedó 7 noches en noviembre de 2023
10/10 Excelente
Pedro
Viaje en pareja
17 nov. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Pedro
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management, el 18 nov. 2023
Dear Pedro, Thank you for the excellent review. We are glad your stay was enjoyable and we could exceed your expectations. We appreciate you taking the time to leave your kind remarks. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
2/10 Terrible
Thomas
Viaje de negocios
13 nov. 2023
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
As usual with a hotel like this, you try to shower in standing water up to your ankles. HVAC unit was so noisy it had to be turned off to sleep. I will never stay there nor will I stay at Extended Stay America ever again.
Thomas
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Management , el 14 nov. 2023
Dear Thomas, We are sorry to read about the issues you experienced during your stay. It's clear that the shower drainage and HVAC unit noise were significant inconveniences, and we apologize for the discomfort they caused. We will address these matters immediately to ensure our guests receive the best experience they deserve. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management
2/10 Terrible
Ronald
Viaje en pareja
7 nov. 2023
No le gustó: Servicios y condiciones de la propiedad
A bug was in the shower, shower took forever to get warm, smelled awful, could hear people in other rooms yelling, we have no plans on visiting this hotel again! Gross
Ronald
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Management , el 7 nov. 2023
Dear Ronald, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for falling short of the expectations. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope you will return so that we can provide you with a better experience.SincerelyHotel Management
6/10 Aceptable
Holly
25 sept. 2023
Holly
Se hospedó 7 noches en septiembre de 2023
4/10 Malo
Jodi
Viaje familiar
26 ago. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Jodi
Se hospedó 1 noche en agosto de 2023
6/10 Aceptable
Stephanie
25 ago. 2023
Stephanie
Se hospedó 1 noche en agosto de 2023
8/10 Bueno
Lakesha
Viaje de negocios, Viaje familiar
24 ago. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I liked the kitchenette, staff are friendly. I didn’t like the people who smoked in front of building.
Lakesha
Se hospedó 7 noches en agosto de 2023
10/10 Excelente
Keven, Philadelphia
17 jul. 2023
Keven
Se hospedó 2 noches en julio de 2023
2/10 Terrible
Dana
Viaje en grupo, Viaje familiar
26 may. 2023
No le gustó: Limpieza
Went to check in and there was a line of people in front of us as the computer system was down. Lobby also a distinct cat urine smell to it. We ended up leaving as it was unclear if we would actually be able to check in.
Dana
Se hospedó 1 noche en mayo de 2023
Respuesta de Hotel Management , el 26 may. 2023
Dear Dana, Thank you for reviewing our hotel. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry we did not meet your expectations, and we hope you will give us another opportunity to regain your trust.Sincerely,Hotel Management
8/10 Bueno
ELANDRIA
24 abr. 2023
ELANDRIA
Se hospedó 2 noches en abril de 2023
10/10 Excelente
Kraig
16 abr. 2023
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Kraig
Se hospedó 1 noche en abril de 2023
6/10 Aceptable
Deborah
Viaje en pareja
3 abr. 2023
Had stayed here some years before, but this time it seemed worn down and now a bit over priced for its current condition. Breakfast is spartan, so an overnighter who is a bigger eater may wish for more/better. (Extended Stay guests will, of course, be able to supply their own meals to their liking.) On the plus side, the location is very convenient and the area is quiet.
Deborah
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Management, el 4 abr. 2023
Dear Deborah, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. We understand your frustration and have taken note of the numerous concerns you raised to address them adequately. Please accept our apologies, and we hope you will consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management
2/10 Terrible
Caitlin
Viaje familiar
27 mar. 2023
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We did NOT end up staying there due to it being infested with cockroaches. I would like a refund please asap.
Caitlin
Se hospedó 2 noches en marzo de 2023
Respuesta de Hotel management, el 4 may. 2024
Dear Caitlin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
6/10 Aceptable
Helene
Viaje familiar
18 mar. 2023
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Lovely/helpful staff, room was very clean, bed was comfortable but everything needed repair (elevator sluggish, fans/air made odd noises, rusty appliances, grout needed to be repaired, heard everything from other rooms, and roach in bathroom)
Helene
Se hospedó 1 noche en marzo de 2023
Respuesta de Hotel Management, el 22 mar. 2023
Dear Helene, Thank you for posting your candid review. It is always great to know our guests are satisfied with our efforts, and we appreciate your compliment regarding the hospitable service provided by our associates. We are also delighted you enjoyed our clean suites and comfortable beds. However, we apologize for the concerns which kept your stay from being perfect. We are thankful you shared your observations regarding the conditions of our hotel. We agree our hotel is starting to show its age, and we are currently having the same discussions with our brand leaders to see how we can enhance our guest's satisfaction. It was a pleasure hosting you, and we do hope to welcome you back for a much-improved accommodation.Sincerely,Hotel Management
10/10 Excelente
JORGE
30 sept. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I initially booked through expedia, somehow the day I booked for had changed to a later date a month later. I had to change the date and John at the front desk was very patient with this issue. He took great care of getting my booking corrected and expedited for the day of. John is a great guy! I appreciate his help IMMENSELY!
JORGE
Se hospedó 1 noche en septiembre de 2022
Respuesta de Hotel Management, el 8 nov. 2022
Dear Jorge, thank you for reviewing your stay at Extended Stay America. We are delighted to read that John helped to make your stay even more comfortable. Your compliments will surely be shared with him. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Hotel Management
4/10 Malo
Mike
Viaje de negocios
5 sept. 2022
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not worth it
The room had some sort or mold or stain in the bathroom. The room had a bad smell. Front desk people were either hiding or not working. I watched them give away someone’s room because a guest decided to stay an extra night.
Mike
Se hospedó 3 noches en septiembre de 2022
Respuesta de Shon, el 6 sept. 2022
Dear Mike, thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We have alerted our Housekeeping and Front Office regarding your concerns so that this does not happen again. Thanks for bringing these issues to our attention, and we hope you will give us another chance in the future to show you we appreciate having you as our guest. Sincerely,Hotel Management
8/10 Bueno
Jim
4 ago. 2022
Le gustó: Limpieza y servicio y personal
Jim
Se hospedó 1 noche en agosto de 2022
8/10 Bueno
Masooma, Lagrangeville
Viaje familiar
3 ago. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The toilet water did keep running, could use repair.
Masooma
Se hospedó 1 noche en agosto de 2022
8/10 Bueno
ANEUDI
17 jul. 2022
ANEUDI
Se hospedó 1 noche en julio de 2022
10/10 Excelente
Deborah
Viaje de negocios
20 jun. 2022
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Debbie from redbank
I felt safe. Air conditioner worked well I was nice and cool. I did not see any bugs! Very clean. Good tv options .
Deborah
Se hospedó 1 noche en junio de 2022
Respuesta de Hotel Management, el 24 jun. 2022
Dear Deborah, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so lovely to read how much you enjoyed your stay, and we are happy you were impressed with our service and the comfort of the room. Thank you for being our guest, and we look forward to your next visit.
Sincerely,
Hotel Management
4/10 Malo
Chukwunwike
19 jun. 2022
Chukwunwike
Se hospedó 2 noches en junio de 2022
8/10 Bueno
Chelsi
Viaje en pareja
14 jun. 2022
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
front desk staff at night.. AMAZING!!
Chelsi
Se hospedó 2 noches en junio de 2022
Respuesta de Hotel Management, el 18 jun. 2022
Dear Chelsi, thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We'll be sure to share your compliments with the entire team. Thanks again, and we hope you will plan on staying with us again in the future.
Sincerely,
Hotel Management
6/10 Aceptable
Laura
Viaje familiar
6 jun. 2022
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
My family booked 3 rooms for a 4 night stay. The hair dryer in the room caught fire in my hand. There were two drawers missing from my dresser. There was an obvious smell of cigarettes throughout the building. The staff was WONDERFUL but I do not feel like the hotel was up to par.
Laura
Se hospedó 4 noches en junio de 2022
Respuesta de Hotel Management, el 11 jun. 2022
Dear Laura, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback.
Sincerely,
Hotel Management
2/10 Terrible
TIMOTHY, LARCHMONT
17 may. 2022
TIMOTHY
Se hospedó 1 noche en mayo de 2022
10/10 Excelente
Kraig
26 abr. 2022
Kraig
Se hospedó 1 noche en abril de 2022
2/10 Terrible
Darvell, Tuxedo Park
Viaje familiar
25 abr. 2022
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was a very horrible experience as we had to change rooms due to no hot water, dirty room (waterbugs) and overall rough shape of the hotel itself. I don not plan on using expedia ever again for hotels as this was not a pleasant experience and feel we were misled. Horrible hotel and very surprised as this was not what was experienced previously!!!
Darvell
Se hospedó 1 noche en abril de 2022
Respuesta de Hotel Management, el 26 abr. 2022
Darvell, thank you for evaluating your recent stay. We appreciate your comments. Our goal is to provide each guest with comfortable accommodations and outstanding service, so we apologize for not meeting your expectations. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We appreciate your business and hope you will consider giving us another opportunity to welcome you again.
Sincerely,
Hotel Management
4/10 Malo
Jeremy
Viaje en pareja
11 abr. 2022
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Very trashy atmosphere; almost like section 8 housing
Jeremy
Se hospedó 1 noche en abril de 2022
Respuesta de Hotel Management, el 12 abr. 2022
Jeremy, we are disappointed to see that we did not live up to our typical standards and are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.
Sincerely,
Hotel Management
2/10 Terrible
Edwin
4 abr. 2022
Edwin
Se hospedó 2 noches en abril de 2022
8/10 Bueno
Rosalee
Viaje en pareja
3 abr. 2022
Le gustó: Limpieza y servicio y personal
It was pleasant
Rosalee
Se hospedó 1 noche en abril de 2022
Respuesta de Hotel Management , el 8 abr. 2022
Rosalee, thank you for rating your experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.
Sincerely,
Hotel Management